* If kyuwing use this spiel*
    - Hi ! This is Karla from T-Mobile. I'm Here to help. We appreciate your patience in waiting to be connected. Let's partner together to get this resolved.
 
 * Customer just says hi, no issue stated.*
    - Hi ! This is Karla from T-Mobile, how may I help you?
 
  * Customer with a Problem 
    -Hi ! This is Karla from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

   * Customer with a basic Inquiry? *
    - Hi ! This is Karla from T-Mobile, I’m happy to help take care of --- for you.  (move forward statement)


> Temp Check for underlying concern (to be ask at the middle of your conversation)
    -  While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?

> Use this spiel for NPS temp check.
      - As we represent T-Mobile, we always aim to provide an excellent experience. The way you see T-Mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-Mobile services so far?
 
(If yes)- Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
 
(If No) - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around and if you don't mind me asking, how else can I be of help and is there anything I can be of service while you have me here?


> Use this for mFCR temp check spiel before your recap 
 
    - Did we take care of your reasons for reaching out today completely? 

(If Yes) - Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!

(If NO) - No worries and I understand how you feel. I would like to take this opportunity to turn this experience around. May I kindly ask if you have further questions or clarification about your (concern)?


> Send SSO Link/ setting proper expectation
    - Depends on customer concern


> T-Mobile Branding (with recap and close) 
 
    - Here in T-Mobile, we're glad to assist you regarding your concern xxxx for you. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! 

>Powerful Closing 

    - We here at T-Mobile are happy to help you resolve your concern today. Thank you and be safe! Bye now!