WAREHOUSE TRANSFER ANNOTATION

Number of SP's Intent: 1 Enumerate the Seller intent: the SP contacted us regarding the units were transferred out but not received within the 60-day timeframe Research Done: N/A Actionable? -no Information? - yes Seller Emotion: N/A Seller provided identifiers or documents:

06/20/2023 X002RDIWVX WhseTransfers -546 KRB4 SELLABLE US FNSKU: X002RDIWVX

Skill: M@ , FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Inventory Lost Inventory

Help page link: N/A SOP link: Handle a Contact about FBA Reimbursement Request that Requires Manual Validation https://paragon-na.amazon.com/hz/codex/?id=G7BRCFYAGZHLM725&layer=US&referrer=Paramount

Handle a Seller's Request for Reimbursement of Lost Inventory https://paragon-na.amazon.com/hz/codex?id=G4DL5CCX7CFC4Q9U

Handle an FBA Reimbursement Request for Warehouse Lost Exception Events https://paragon-na.amazon.com/hz/codex?id=GD7CA63E3QR3K5R9

Evaluate an Investigation Request for Transshipment Events https://paragon-na.amazon.com/hz/codex?id=GUPA5PJXMMWLE9AP

SOP: Handle a Contact about FBA Reimbursement Request that Requires Manual Validation > Handle a Seller's Request for Reimbursement of Lost Inventory (use case: The seller has requested a reconciliation, stating a calculation of received units compared to sales, returns, and removals.)

SOP: Handle an FBA Reimbursement Request for Warehouse Lost Exception Events (use case: The seller asks about a transshipment in the ledger report. Event Type: Whse Transfer

Evaluate an Investigation Request for Transshipment Events (skill: FFT)

Tool link: N/A Was I able to address the SP's Intent?: no, transfer to FFT team sesu-us-fba-ecm-reg-std-eng-fft@amazon.com