Where to find the instructions for Sabre GTT bookings? Instructions for Sabre GTT bookings can be found in various locations. Exchanges: KB Document > TS Use Only - Exchanges > SABRE Consolidators Refunds: KB Document > TS Use Only - Air TS Tips > SABRE Consolidators Voids: KB Document > TS Use Only - Air TS Tips > SABRE Consolidators Name Correction: Entered Wrong Name Script Schedule Change: Schedule Change Script ======================================== We will use the following CARES Activity when handling GTT bookings in SABRE: Numbered divider 1 Cancel or Exchange Options activity for Void Numbered divider 2 Complete Exchange Process Activity for Exchanges and Refunds Numbered divider 3 Update DB from GDS - Consolidator Request Note: If a waiver code needs to be requested, send a request via SSR* (5H-) remarks in the Sabre GDS. *Special Services Request ================================================= Steps to Request GTT for a Refund Select: Refund Request - Taxes Refund Request - Ticket Insert the following: Ticket Status - Wholly Unused or Partially Used Refund Details - Insert fee if necessary and put 0.00 if there’s none Populate Required Fields - If a waiver code is available Waiver Code Approved Per (Name) Agent Sine Agent Location Waiver Code Location Click Continue Note: If a waiver code needs to be requested, send a request via SSR* (5H-) remarks in the Sabre GDS. *Special Services Request ============================================================== Steps to Request GTT for an Exchange Select Appropriate Consolidator Request Reissue Request - Exchange New Itinerary Reissue Request - Name Correction Select Ticket Status; complete all fields presented Wholly Unused Partially Used If waiver applies, expand Waiver Code Details section. Complete all the fields presented Waiver Code Approved Per (Name) Agent Sine Agent Location Waiver Code Location Expand Exchange Details section; complete all fields presented Click Continue Involuntary Exchange Involuntary Exchange Example for Name Correction Example for Name Correction Note: If a waiver code needs to be requested, send a request via SSR* (5H-) remarks in the Sabre GDS. *Special Services Request ====================================================== Manual Actions in Sabre Although we rely mostly on CARES activities, we will need to utilize Sabre GDS for: 1 1 Requesting waiver for exchanges 2 2 Processing exchanges that requires waiver (split exchanges) 3 3 Requesting waiver for refunds 4 4 Processing refunds that requires waiver (split refunds) processing split refunds that requires waiver 5 5 Name correction and schedule changes waivers Or, at times when CARES is not working, we can manually do the activities in Sabre. This is done by sending SSR* remarks (5H-) to GTT in the GDS. *SSR - Special Services Request Examples of SSR Remarks Numbered divider 1 Refund Request 5H- PLEASE REFUND TICKET 5H- FOR TICKET 1234678901234/1234678901235 5H- COUPONS ALL 5H- WAIVER APPLIES 5H- WAIVER CODE XYZ123 5H- APPROVED PER JOHN/JB/ATL 5H- WAIVER LOCATION ENDORSEMENT 5H- AIRLINE FEE 0.00 PER TKT 5H- NET REFUND 300.00 PER TKT The video below shows how to add SSR Remarks in Sabre. Play Video CONTINUE ============================================== Exchange Request 5H- PLEASE EXCHANGE ITINERARY 5H- TKT 1234678901234/1234678901235/1234678901236 5H- WHOLLY UNUSED 5H- ADD COLLECT 5H- ORIG TKT AMT 200.00 PER TKT 5H- NEW TKT AMT 300.00 PER TKT 5H- AIRFARE ADD COLLECT 100.00 PER TKT 5H- AIRLINE FEE 200.00 PER TKT 5H- TOTAL ADD COLLECT 300.00 PER TKT 5H- NEW CC AUTH 444444 5H- CC AUTH UPDATED IN PNR. NO FOP CHG Numbered divider 3 Schedule Change Reprotection Request 5H- NEED ASSISTANCE WITH SCH CHNG RE-PROTECTION 5H- FOR TICKET 1234567891234 5H- IMPACTED SEGMENTS 1/2/3/4 5H- ALT RE-PROTECTION DESIRED ON 5H- AA2536 FOR 12MAY2023 5H- IF OPTION ABOVE NOT AVAIL, PROVIDE ALTERNATE OPTIONS Numbered divider 4 Schedule Change Reprotection and Waiver Request 5H- NEED ASSISTANCE WITH SCH CHNG RE-PROTECTION 5H- FOR TICKET 1234567891234 5H- IMPACTED SEGMENTS 1/2/3/4 5H- ALT RE-PROTECTION DESIRED ON 5H- AA2536 FOR 12MAY2023 5H- IF OPTION ABOVE NOT AVAIL, PROVIDE ALTERNATE OPTIONS 5H- RQST ASSISTANCE WITH OBTAINING EXCHANGE WAIVER DUE TO SCHEDULE CHANGE Numbered divider 5 Schedule Change Waiver Request: 5H- RQST ASSISTANCE WITH OBTAINING EXCHANGE WAIVER DUE TO SCHEDULE CHANGE 5H- FOR TICKET 1234567891234/1234567891235 5H- COUPONS CPNS 1/2 ============================================== Name Correction Request 5H- NEED ASSISTANCE WITH NAME CORRECTION 5H- TKT 1234678901234 5H- COUPONS - ALL 5H- CORRECT NAME IS SMITH/JOHN 5H- PLEASE ADVISE POLICY/FEES =============================================== Dependencies on GTT Most requests can be resolved at our end, however, there are a few actions that has needs to be performed through GTT and/or the carriers. AdobeStock_506963398.jpeg Numbered divider 1 Requests below can be performed independently at our end. Can do.jpg Numbered divider 2 Requests below need to be requested to GTT and performed after their approval. Cannot do.jpg