MEMORIAL TREE CERTIFICATE

Customer would like to change the name on the memorial tree certificate for the deceased name.  An email has already been sent to request the name change for the deceased on the honored certificate. 

I wanted to let you know that I have already submitted the certificate resend form on your behalf. You will receive an email shortly with the updated e‑certificate reflecting the name change for the deceased on the honored certificate.






OSC INTERNATIONAL ORDER

I advised that I have already followed up with the international department, and we will inform them once we receive a response.





Hi! Good day. How may I help you today?

May I have the order number or reference number, please?

Could you please confirm the recipient's name and the delivery date?

Is there anything else I can help you?

May I assist you with anything else?

Is there any further assistance you need?

Hi! Thank you for patiently waiting.


We have a delivery time frame going to home address start at 11AM to 7PM, 
business address 11AM to 5PM, and for School address 11AM to 3PM.


Our earliest delivery for tomorrow is 12 noon, as our shop will open at 9 AM.


I can help you place the order over the phone. May I have your phone number? I will give you a call after this conversation.



I apologize, our floral shop did not answer. We will continue to reach out to them to find out what happened with the delivery. We will update you once we  have more information.


Additionally, a 25% future promotional code has been issued. You will receive a separate email that includes your discount code. Please note that you must call us at 800-822-9547 to place your order, as the code cannot be applied online.