06/09 CALLS · Offline Notepad

CNU250906220559

Surname : JONES

Mobile Number : 07531285887

Post Code : BH23 2SS

1st Line of Address : 9 Lees Close, CHRISTCHURCH, HAMPSHIRE, BH23 2SS, GB

Email Address : domandmel@gmail.com

Model # : FAV310WNE.ABWQWUK

Serial # : 203PWWHM4329

DOP : 29/05/2022

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] washer error te 2022

Ms. Melanie Jones Her mobile number: 07805117262

No parking permit needed. TE Error photo is attached. Extended Warranty approval was in this case number: CNU250906220559

Unit is properly leveled. Done empty cycle. Unplugged and plug in. Issue persists.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing TE error code on LG washing machine. Seeking assistance for repair. [Product Symptom]

Symptom: TE error code appears, preventing the washing machine from starting. Occurs mid-cycle and during attempts to start a new wash.
Timeline/Duration: Started two days ago.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased brand new from AO in May 2022. First issue reported. [Agent Solutions]

Account Creation: Created a new account for the customer to assist with the issue.
Serial Number Verification: Verified the serial number provided by the customer.
Error Code Confirmation: Confirmed TE error code and documented details.
Customer Authorization: Added customer's wife as an authorized contact on the account.
Error Documentation: Requested a photo of the TE error for further analysis.

[Final Resolution]

Account created for customer. TE error documented. Photo of error requested for further assistance. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a TE error code on their LG washing machine, which started occurring two days ago. The agent created an account for the customer and verified the serial number. The TE error was confirmed, and the customer's wife was added as an authorized contact. A photo of the error was requested for further analysis.

[AI Summary]

[Contact Reason]

Customer experiencing TE error code on LG washing machine. Seeking assistance for repair booking. [Product Symptom]

Symptom: TE error code appears, preventing the washing machine from starting. Occurs mid-cycle, with clothes remaining damp.
Timeline/Duration: Started two days ago.
Environment: Not Specified.
Self-troubleshooting: Unplugged the unit and attempted to restart.
History: Purchased brand new from AO in May 2022. First issue reported. [Agent Solutions]

Account Creation: Created an account for the customer to assist with the issue.
Serial Number Verification: Instructed customer on locating the serial number on the washing machine.
Error Code Confirmation: Confirmed TE error code and documented details.
Warranty Status Check: Informed customer that standard warranty expired, but extended warranty available.
Photo Request: Requested photos of the TE error, serial number, and invoice for warranty registration.
SMS Link Sent: Sent SMS with a link for uploading required photos.
Photo Upload Confirmation: Confirmed receipt of uploaded photos and verified their content.
Warranty Registration: Noted that warranty registration would be processed, and repair booking would follow.
Repair Scheduling: Explained that the engineer would contact the customer within two business days for scheduling.

[Final Resolution]

Customer to upload required photos for warranty registration. Repair booking to be scheduled upon approval. Customer can reschedule if needed. [Service Notes]
N/A [Executive Summary] Customer contacted regarding a TE error code on their LG washing machine, which started two days ago. The agent created an account, confirmed the error, and checked warranty status, informing the customer of an available extended warranty. The customer was instructed to upload photos of the error, serial number, and invoice for warranty registration. The agent assured that once registered, a repair booking would be made, with the engineer contacting the customer within two business days. The customer was informed they could reschedule if necessary.

[Request] DONE REGISTER AND WILL BOOK ONCE APPROVED DONE TASK

CNU250906220842

Surname : BABONDOK

Mobile Number : 07785458866 / 07824514119

Post Code : EN4 9AJ

1st Line of Address : 5 Fordham Close, BARNET, EN4 9AJ, GB

Email Address : babondocka@yahoo.fr

Model # :

Serial # :

DOP :

Retailer : LG E

[Customer Issues] FRIDGE 8000592892

[Consultation contents] Order number: 800592892 [AI Summary]

[Contact Reason]

Customer inquiring about a cancelled order for a refrigerator. Payment has been processed, but order status is unclear. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Verify Email: Agent requested the customer's email address for order verification.
Confirm Purchase Source: Agent asked where the unit was purchased (directly from LG website).
Request Order Number: Agent requested the order number for further investigation.

[Final Resolution]

Agent to investigate the order cancellation and provide updates. [Service Notes]
N/A [Executive Summary] The customer contacted LG customer service regarding a cancelled refrigerator order, despite payment being processed. The agent verified the customer's email, confirmed the purchase was made directly from the LG website, and requested the order number for further investigation. The agent will look into the cancellation and provide updates to the customer.

[AI Summary]

[Contact Reason]

Customer inquiring about a cancelled order for a fridge. Payment has been processed, but delivery was cancelled. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Account Creation: Created an account for the customer to facilitate transfer to the LG shop department.
Order Verification: Collected order number and confirmed purchase was made directly from the LG website.
Information Gathering: Collected customer’s email, mobile number, and address for account setup.
Transfer Coordination: Informed customer about the transfer to the LG shop department and checked for availability.
Callback Arrangement: Offered to call the customer back before 5:00 PM when the LG shop department is available.

[Final Resolution]

Agent will call back the customer before 5:00 PM to connect with the LG shop department regarding the order issue. [Service Notes]
Customer has poor network connection due to construction at home. Important to ensure timely callback. [Executive Summary] The customer contacted support regarding a cancelled fridge order, despite payment being processed. The agent created an account, verified the order details, and coordinated a transfer to the LG shop department. Due to the customer's poor network connection, the agent arranged to call back before 5:00 PM for further assistance. The customer was informed to expect a callback and was advised to check their phone regularly.

[Request] DOCU AND WILL TAGGED TO LG SHOP

CNU250906220976

Surname : KAMARA

Mobile Number : 07478284469

Post Code : E11 4PA

1st Line of Address : 611 High Road Leytonstone, LONDON, E11 4PA, GB

Email Address : kenkamara37@gmail.com

Model # :

Serial # : 410PNKG2K685

DOP : 29/12/2024

Retailer : CURRYS

[Customer Issues] Water Overflow from Detergent Tray

No parking permit needed.

No error codes. Water still drains away. Cleaned dispenser. Checked the dispenser and no any signs of moulds. Checked dispenser drawer and housing and i doesn't have any visible damage. Water is pressure is normal.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing leakage issue with washing machine. Requesting repair service. [Product Symptom]

Symptom: Leakage from the washing machine. Customer mentioned chemical used in the dispenser tray.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer attempted to run tests as instructed by previous representative.
History: Previous contact with customer service regarding the same leakage issue. [Agent Solutions]

Verify Customer Information: Agent confirmed customer identity and previous contact details.
Request for Evidence: Agent asked customer for a photo or video of the leakage for documentation.
Acknowledge Previous Interaction: Agent noted that the last representative did not document any images in the system.
Discuss Repair Options: Agent confirmed the possibility of scheduling a repair service for the leakage issue.
Clarify Leakage Source: Agent inquired about the source of the leakage and requested additional evidence regarding the dispenser tray.

[Final Resolution]

Agent will schedule a repair service once the customer provides the requested video or photo evidence of the leakage. [Service Notes]
Customer has previously provided images during a video call with another representative. - Customer expressed urgency for repair due to ongoing leakage issue. [Executive Summary] The customer contacted support regarding a leakage issue with their washing machine, having previously spoken to another representative. The agent confirmed the customer's identity and requested a photo or video of the leakage for documentation, noting that previous images were not recorded in the system. The agent acknowledged the urgency of the situation and discussed scheduling a repair service once the necessary evidence is provided. The customer has previously attempted troubleshooting as instructed.

[AI Summary]

[Contact Reason]

Customer experiencing leakage issue with washing machine. Requesting repair service. [Product Symptom]

Symptom: Leakage from washing machine during operation.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer attempted to run tests as instructed by previous representative.
History: Customer mentioned the machine is brand new. [Agent Solutions]

Verify Previous Interaction: Checked previous case notes and confirmed leakage issue.
Request for Evidence: Asked customer to provide a photo or video of the leakage for documentation.
Send Upload Link: Sent a new link for the customer to upload photos and videos related to the issue.
Confirm Repair Booking: Informed customer that the repair department will handle the booking and that they are in a priority city for repairs.
Collect Additional Information: Gathered details about the customer's email, mobile number, and serial number of the washing machine.
Confirm Repair Timeline: Explained that the repair should be scheduled within three days and that the engineer will contact the customer directly.

[Final Resolution]

Customer to provide photo and video evidence of the leakage. Repair service to be scheduled by the repair department on Monday. Engineer will contact customer for specific date and time. [Service Notes]
Customer's washing machine is new. Leakage issue needs urgent attention. Customer is in a priority city for repairs. [Executive Summary] The customer contacted support regarding a leakage issue with their new washing machine. The agent verified the previous interaction and requested photo and video evidence of the leakage for documentation. A new upload link was sent to the customer, and the agent confirmed that the repair department would handle the booking, prioritizing the customer's case. The customer provided necessary contact information and was informed that the engineer would reach out within two business days to schedule the repair.

[Request] BOOK TO WG TEMP

CNU250906221195

Surname : CHAUDARY

Mobile Number : 07459331646

Post Code : BS5 6DW / BS7 9FQ

1st Line of Address : 32 Merryweather Avenue Bristol BS7 9FQ

Email Address : imtiaz776@hotmail.co.uk

Model # : F4C510GBTN1.AMBQWUK

Serial # : 411PWVKM6095

DOP : 28/11/2024

Retailer : CURRYS

[Customer Issues] WASHER IS JUST CONTINUIN THE WASH AND NOT STOPPING

No parking permit needed.

Cotton wash using only. Unplugged it several times but still stopping. Not overloaded nor tangled. Only washing cotton types. Even and leveled. Not stopping on empty cycle but still stopping on cotton, Turbo, delicates.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquired about a washing machine issue; machine is stuck on a cycle with no error code displayed. [Product Symptom]

Symptom: Washing machine stuck on cycle, specifically at 5 minutes remaining, not progressing or stopping. No error code displayed.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer created a video of the issue.
History: Previous contact regarding the same issue noted. [Agent Solutions]

Address Verification: Confirmed customer's new address as 32 Merry Weather Avenue, BS79FQ.
Issue Confirmation: Inquired about the error code; customer reported no error code, just stuck on the cycle.
Problem Assessment: Assessed that the washing machine is not completing the cycle and may have a panel issue.

[Final Resolution]

Next steps involve further investigation into the washing machine's panel issue. Customer provided video evidence of the problem. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a washing machine that is stuck on a cycle with no error code displayed. The agent verified the customer's new address and confirmed the issue with the washing machine. The customer provided a video of the problem for further assessment. The agent noted that the issue may be related to the machine's panel. Next steps involve further investigation into the panel issue.

[AI Summary]

[Contact Reason]

Customer inquired about a washing machine issue, specifically an unknown error code and the machine getting stuck on a cycle. [Product Symptom]

Symptom: Washing machine stuck on cycle, displaying no error code, remains on the number 8 for 5 minutes, not completing the wash cycle.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer attempted to unplug the unit and plug it back in.
History: Customer provided a new address for service documentation. [Agent Solutions]

Address Verification: Confirmed customer's new address and previous address.
Error Code Inquiry: Asked customer about the error code displayed on the washing machine.
Video Submission: Instructed customer to send a short video of the issue for documentation.
Documentation Questions: Collected information regarding the washing machine settings, load type, and whether the machine was overloaded or properly leveled.
Serial Number Verification: Requested and confirmed the serial number of the washing machine.
Repair Process Explanation: Informed customer that once the video is received, the unit can be booked for repair, and an engineer will contact them.

[Final Resolution]

Customer to send a short video of the washing machine issue. Repair service will be scheduled upon receipt of the video. [Service Notes]
Customer's washing machine is not stopping after the wash cycle. No parking permit required for technician visit. [Executive Summary] The customer contacted support regarding a washing machine that is stuck on a cycle without displaying an error code. The agent verified the customer's new address and collected troubleshooting information, including the washing machine's settings and serial number. The customer was instructed to send a short video of the issue for documentation. The agent explained that once the video is received, a repair service will be scheduled, and an engineer will reach out to the customer.

[Request] WILL BOOK

CNU250906221336

Surname : WELLS

Mobile Number : 07921952069

Post Code : BS21 7RL

1st Line of Address : 13 Pyne Point, CLEVEDON, SOMERSET, BS21 7RL, GB

Email Address : pwgwells@gmail.com

Model # : F14A8TDA.ABWQEUK

Serial # : 406PWAWOF864

DOP :

Retailer :

[Customer Issues] [AI Summary]

[Contact Reason]

Customer experiencing electrical issues with the unit; reported popping sounds and burning smell. [Product Symptom]

Symptom: Unit caused electrical popping and emitted a burning smell.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased in 2013; warranty status not applicable for repairs. [Agent Solutions]

Engineer Visit Offer: Suggested scheduling an engineer's visit due to electrical issues and burning smell.
Warranty Explanation: Explained that the unit is over six years old, thus not eligible for direct booking on their end.
Authorized Service Center: Provided information about coordinating with an authorized service center for repairs.

[Final Resolution]

Customer advised to contact an authorized service center for further assistance. Engineer visit not scheduled due to age of the unit. [Service Notes]
Unit purchased in 2013; warranty considerations noted. [Executive Summary] The customer reported electrical issues with the unit, including popping sounds and a burning smell. The agent suggested scheduling an engineer's visit but explained that the unit, purchased in 2013, is no longer eligible for direct booking due to its age. The customer was directed to contact an authorized service center for further assistance. No immediate troubleshooting steps were taken as the unit's warranty status limited the options available.

[AI Summary]

[Contact Reason]

Customer experiencing electrical issues with washing machine; reported burning smell and unit tripping electricity. Requesting technical assistance. [Product Symptom]

Symptom: Washing machine causing electrical tripping and emitting a burning smell.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased in 2013; warranty status not applicable for repairs. [Agent Solutions]

Initial Assessment: Agent acknowledged the issue of electrical tripping and burning smell; offered to arrange an engineer's visit.
Warranty Explanation: Agent explained that repairs can only be booked for units under six years old; customer’s unit exceeds this limit.
Alternative Options: Agent suggested contacting an authorized service center for further assistance.
Inverter Guarantee Discussion: Customer mentioned a 10-year guarantee on the inverter; agent reiterated the six-year booking policy.
Third-Party Engineer Clarification: Agent confirmed that the engineers provided are third-party but affiliated with LG.
Contact Information Offer: Agent offered to send the contact numbers of the third-party engineers via SMS.

[Final Resolution]

Customer advised to contact authorized service center for further assistance; no direct technical support available from the agent. [Service Notes]
Customer's washing machine is over six years old; warranty limitations discussed. Customer expressed desire for direct technical support. [Executive Summary] The customer reported electrical issues with their washing machine, including a burning smell and tripping electricity. The agent assessed the situation and explained that repairs could only be booked for units under six years old, while the customer's unit was purchased in 2013. The agent offered alternative options, including contacting a third-party service center for assistance. The customer was dissatisfied with the lack of direct technical support and was advised to reach out to authorized service technicians.

[Consultation contents]

[Request]

Surname :

Mobile Number :

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] [AI Summary]

[Contact Reason] N/A - Non-technical inquiry [Product Symptom] N/A - Non-technical inquiry [Agent Solutions] N/A - No Troubleshooting Steps Taken [Final Resolution] N/A - No Troubleshooting Steps Taken [Service Notes] N/A [Executive Summary] The customer contacted LG customer service but was confused about whether they were speaking to LG or another service. The agent confirmed it was LG directly. The call ended shortly after with no further inquiries or troubleshooting performed.

[Consultation contents]

[Request] Anonymous

CNU250906221468

Surname : PERRY

Mobile Number : 07938218763

Post Code :

1st Line of Address :

Email Address :

Model # : GBF59PZKZB

Serial # :

DOP : 23 06 2019

Retailer :

[Customer Issues] FRIDGE TOP FREEZER DRAWER IS GONE ICE BUILD UP ON THE UNDERNEATHE THE BOTTOM DRAWER

219311862

[Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing issues with fridge freezer; needs replacement drawer and addressing ice buildup. [Product Symptom]

Symptom: Top freezer drawer detached; ice buildup under the bottom drawer, preventing access.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Defrosted and cleaned the unit multiple times.
History: Purchased on June 2, 2019; unit over six years old. [Agent Solutions]

Verify Issue: Confirmed issues with the top freezer drawer and ice buildup.
Provide Part Number: Offered part number for the top freezer drawer.
Recommend Service: Suggested contacting a local engineer or authorized service center for ice buildup issue.

[Final Resolution]

Provided part number for drawer; advised to contact local service for ice issue. [Service Notes]
N/A. [Executive Summary] The customer reported issues with their fridge freezer, specifically a detached top drawer and ice buildup under the bottom drawer. The agent confirmed the issues and provided a part number for the drawer. The agent advised the customer to contact a local engineer or authorized service center to address the ice buildup. The unit is over six years old, and the customer has attempted self-troubleshooting by defrosting and cleaning the unit.

[AI Summary]

[Contact Reason]

Customer experiencing issues with fridge freezer; needs replacement drawer and addressing ice buildup. [Product Symptom]

Symptom: Top freezer drawer has come off; ice buildup underneath the bottom drawer preventing access.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer has defrosted and cleaned the freezer.
History: Purchased on June 2, 2019; unit is over six years old. [Agent Solutions]

Verify Issue: Confirmed the top freezer drawer is detached and ice is accumulating under the bottom drawer.
Part Number Inquiry: Requested model number for accurate part identification.
Part Number Provided: Provided part number for the top freezer drawer after confirming details.
Photo Request: Requested a photo of the freezer to assist in identifying the correct part.
SMS Link Sent: Sent a link for the customer to upload the photo of the freezer.
Part Number Confirmation: Coordinated with technical expert to confirm the correct part number for the drawer.
Engineer Recommendations: Provided contact information for two authorized service centers for ice buildup issue.

[Final Resolution]

Provided part number for the top freezer drawer. Customer advised to purchase from the website. Recommended contacting local engineers for ice buildup issue. [Service Notes]
N/A. [Executive Summary] The customer reported issues with their fridge freezer, specifically a detached top drawer and ice buildup under the bottom drawer. The agent confirmed the symptoms and provided the part number for the replacement drawer. The customer was advised to purchase the part online and was given contact information for two local service centers to address the ice buildup issue. The conversation concluded with the customer receiving the necessary information for next steps.

[Request] DONE

CNU250906221890

Surname : SHAIKH

Mobile Number : 07534082018

Post Code : LE2 0FU

1st Line of Address :

Email Address : shaykhsurfaraz@gmail.com

Model # : GSLV71PZTD.APZQLGU

Serial # : 311TRQU1B996

DOP : 21/01/2024

Retailer : JOHN LEWIS

[Customer Issues] FRIDGE ICE MAKER IS MAKING NOISE LOCK IS NOT LOCKING PROPERLY. CREAKY AND FRIDGE LIKE AVIBRATING FOR A LONG TIME DOOR IN FRIDGE IT SWINGS A LOT

Noise is happening when the doors is closed. Noise is coming from the back. No error codes. Unit is properly leveled on the kitchen. No glass or shelved that is rattling that might cause the noise. Unit installed by John Lewis. Unit have a proper spacing in the sides and at the back for ventilation. Issue persists.

No parking permit needed. [Consultation contents] [AI Summary]

[Contact Reason]

Customer experiencing noise issues with the ice maker and locking mechanism on the fridge freezer. [Product Symptom]

Symptom: Ice maker making a cricky noise and vibrating noise; locking mechanism not functioning properly; fridge door swings and bounces when opened.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased over a year ago; first time contacting support. [Agent Solutions]

Request for Video: Requested a short video of the ice maker and fridge door to assess the issues.
Inquiry on Noise: Asked if the noise occurs when the door is open or closed; confirmed it occurs when closed.
Location of Noise: Inquired if the noise is from the back or inside the unit; customer indicated noise comes from both areas.
Error Code Check: Confirmed no error codes present on the unit.
Account Creation: Created an account for the customer to assist with repair coordination.
Door Functionality Inquiry: Discussed the fridge door's bouncing issue and requested a video of the door in operation.
Data Collection: Collected customer’s personal information for account setup, including name, mobile number, postcode, and email address.
Serial Number Verification: Requested and verified the serial number of the fridge.

[Final Resolution]

Customer to provide short videos of the ice maker and fridge door. Repair service to be coordinated based on video assessment. [Service Notes]
Customer has a five-year guarantee from the retailer. [Executive Summary] The customer reported noise issues with the ice maker and a malfunctioning locking mechanism on the fridge freezer. The agent requested videos to assess the problems and confirmed no error codes were present. An account was created for the customer, and personal information was collected for further assistance. The next steps involve the customer providing videos for evaluation to coordinate repair services.

[AI Summary]

[Contact Reason]

Customer reports noise from ice maker and locking issue. [Product Symptom]

Symptom: Ice maker making a cricky noise and vibrating noise from the fridge side. Ice cubes and crushed ice appear similar. Ice maker not locking properly.
Timeline/Duration: Not Specified.
Environment: Not Specified.
Self-troubleshooting: Customer checked for error codes; none found.
History: Purchased over a year ago; first contact regarding the issue. [Agent Solutions]

Request for Video: Agent requested a short video of the ice maker and fridge to assess the noise and locking issue.
Account Creation: Agent created an account for the customer to assist with repair.
Inquiry on Noise: Agent asked if the noise occurs when the door is open or closed; confirmed it occurs when closed.
Location of Noise: Agent inquired if the noise comes from the back or inside the unit; customer indicated both.
Verification of Error Codes: Agent confirmed no error codes present.
Inquiry on Door Functionality: Agent asked about the fridge door's operation; customer reported it swings and bounces when opened.
Leveling Check: Agent inquired if the unit is properly leveled; customer confirmed it is level.
Installation Confirmation: Agent confirmed the unit was installed by John Lewis.
Ventilation Check: Agent confirmed proper spacing for ventilation around the unit.
Receipt Request: Agent requested a copy of the receipt to assist with the repair process.

[Final Resolution]

Customer to provide videos of the noise and locking issue. Agent will coordinate with technical experts after receiving the videos. [Service Notes]
N/A [Executive Summary] The customer reported noise from the ice maker and issues with locking. The agent requested a short video to assess the situation and created an account for further assistance. The customer confirmed no error codes and described the noise as coming from both the back and inside the unit. The agent confirmed the unit is level and was installed by John Lewis. The customer will provide videos and a receipt for further evaluation.

[Request] will book

CNU250906222200 CNU250906222241

Surname : WILSON

Mobile Number : 07966407075

Post Code : DL2 2ZX

1st Line of Address : 17 Saxifrage Way Darlington DL2 2ZX

Email Address : wilsonrob@hotmail.co.uk

Model # : FWY385WWLN1.ABWQPUK

Serial # : 504PNLPFX072

DOP : DELIVERED ON 20/08/2025, ORDERED 18/08/2025

Retailer : AMAZON / AO

[Customer Issues] [AI Summary]

[Contact Reason]

Customer looking to register washer dryer. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Model Number Verification: Customer provided model number using phonetic alphabet.
Purchase Date Inquiry: Customer stated the unit was ordered on August 18, 2025, and delivered on August 20, 2025.
Account Creation: Agent created an account for the customer for registration purposes.
Personal Information Collection: Agent collected surname, mobile number, postcode, address, and email address from the customer.
Consent Questions: Agent asked customer about consent for email contact and satisfaction surveys; customer declined both.
Serial Number Verification: Customer provided serial number for the washer dryer.
Registration Confirmation: Agent confirmed registration process and informed customer about the confirmation timeline via SMS and email.

[Final Resolution]

Registration completed. Confirmation will be sent via SMS. Certification will take 10 to 14 weeks to receive via email. [Service Notes]
N/A [Executive Summary] The customer contacted support to register their washer dryer. The agent verified the model number and collected necessary personal information for account creation. The customer provided purchase details and declined consent for marketing communications. The agent confirmed the registration and informed the customer about the confirmation timeline. The registration was successfully completed, and the customer will receive a confirmation via SMS.

[Consultation contents]

[Request] DOCU DONE TASK

CNU250906222290

Surname : ROBINSON

Mobile Number : 07427467915

Post Code : G75 0PS

1st Line of Address : 21 Bruce Terrace, GLASGOW, G75 0PS, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] friday morning because customer wants to have a compensation for the not visiting yesterday

[Consultation contents] [AI Summary]

[Contact Reason]

Customer inquiring about missed repair appointment for washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Check Appointment Status: Agent confirmed the repair was scheduled for yesterday but no technician showed up.
Coordinate with Repair Department: Agent informed the customer they would coordinate with the repair department for further information.

[Final Resolution]

Agent will follow up with the repair department and get back to the customer. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding a missed repair appointment for their washing machine that was scheduled for yesterday. The agent confirmed the appointment but noted that no technician arrived. The agent is coordinating with the repair department for further information and will follow up with the customer. No technical troubleshooting was performed as the inquiry was related to service scheduling.

[AI Summary]

[Contact Reason]

Customer inquiring about missed repair appointment for washing machine. [Product Symptom]
N/A - Non-technical inquiry [Agent Solutions]

Check Appointment Status: Agent checked the status of the repair appointment scheduled for the previous day.
Coordinate with Repair Department: Agent coordinated with the repair department to get an update on the missed appointment.
Request for Next Visit: Agent asked the customer for a preferred date for the next visit, which was set for Friday morning.
Document Compensation Request: Agent noted the customer's request for compensation due to the missed appointment.

[Final Resolution]

Repair department to send an email for an update. Next visit scheduled for Friday morning. Compensation request documented. [Service Notes]
Customer expressed significant inconvenience and financial impact due to missed appointment. [Executive Summary]
Customer contacted support regarding a missed repair appointment for their washing machine. The agent checked the appointment status and coordinated with the repair department for updates. A follow-up visit was scheduled for Friday morning, and the customer's request for compensation was documented. The agent assured the customer that their concerns would be addressed.

[Request] DOCU DONE TASK

CNU250906222567

Surname : WILLIAMS / BEN CHALLIS

Mobile Number : 07540979698 / 07753407121

Post Code : SM7 1ET

1st Line of Address : 33 Hillside Close, BANSTEAD, SM7 1ET, GB

Email Address : april.williams1@hotmail.com

Model # : FWV685WSE.ABWQWUK

Serial # : 101PWQTLH180

DOP : 14/09/2021

Retailer : CURRYS

[Customer Issues] DISHWASHER LEAKING HOLE IN THE DRUM

Unit is draining properly and no blockage. Unit is properly leveled. No error codes. Gasket doesn't have any visible damage or tears. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

[Contact Reason]

Customer's dishwasher drum has a hole and is leaking. Inquiring about warranty and repair options. [Product Symptom]

Symptom: Hole in the drum causing leakage during operation.
Timeline/Duration: Occurred today during a wash cycle.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased on March 14, 202

[Agent Solutions]

Warranty Inquiry: Confirmed standard two-year warranty may have expired; repair likely chargeable.
Repair Cost: Quoted £175 for parts, labor, and VAT for the repair.
Account Creation: Collected customer details for account setup.
Serial Number Verification: Assisted customer in locating and verifying the serial number.
Damage Assessment: Inquired about the location and nature of the damage; confirmed leakage and shattering of the drum's plastic outer rim.
Photo Request: Requested customer to provide a photo of the damage for documentation.
Drainage Check: Asked if the unit was draining properly; customer indicated it was removed due to leakage.
Leveling Check: Confirmed the unit was properly leveled before moving.
Error Code Inquiry: Customer stated the unit was not plugged in, so no error codes available.
Door Seal Check: Confirmed no visible damage to the door seal.

[Final Resolution]

Repair service scheduled for £175. Customer to provide a photo of the damage. [Service Notes]
N/A. [Executive Summary] The customer reported a hole in the dishwasher drum causing leakage during operation. The agent confirmed that the standard warranty may have expired and quoted £175 for the repair. The agent assisted in creating an account, verifying the serial number, and assessing the damage. The customer was asked to provide a photo of the damage for documentation. The repair service is scheduled, and the customer will follow up with the requested photo.

[AI Summary]

[Contact Reason]

Customer's dishwasher drum is broken, leaking water, and inquiring about warranty and repair options. [Product Symptom]

Symptom: Hole in the drum causing leakage during operation.
Timeline/Duration: Occurred today during a wash cycle.
Environment: Not Specified.
Self-troubleshooting: Not Specified.
History: Purchased on March 14, 202

[Agent Solutions]

Verify Purchase Date: Confirmed purchase date as March 14, 202
Check Warranty Status: Explained standard two-year warranty; potential chargeable repair due to warranty expiration.
Provide Repair Cost: Quoted repair cost of 175 pounds covering parts, labor, and VAT.
Create Account: Collected customer details for account creation.
Document Damage: Inquired about the location and nature of the damage; confirmed hole in the drum.
Request Photo: Asked customer to provide a photo of the damage for technical assessment.
Confirm Repair Process: Explained that repair would be handled by priority repair department.
Schedule Repair: Noted that repair should be completed within three days.
Collect Alternate Contact: Obtained partner's contact number for scheduling.

[Final Resolution]

Repair scheduled with priority department. Customer to provide photo of damage. Repair cost confirmed at 175 pounds. Engineers will contact the alternate number for scheduling. [Service Notes]
Customer indicated no parking permit needed for service visit. Repair expected to be completed within three days. [Executive Summary] The customer reported a broken dishwasher drum causing leakage during operation. The agent confirmed the purchase date and explained the warranty status, indicating a chargeable repair of 175 pounds. The agent collected necessary customer details and requested a photo of the damage for assessment. A repair was scheduled with the priority department, expected to be completed within three days, and the customer provided an alternate contact number for scheduling.

[Request] WILL BOOK AND TAG TO WG TEMP DON TASK

CNU250827131725 CNU250906222788

Surname : COLLINS

Mobile Number : 01214761276

Post Code : B31 2ED

1st Line of Address : 2 Newent Road, BIRMINGHAM, B31 2ED, GB

Email Address : mikecollins47@aol.com

Model # : DF222FPS.APZQEUK

Serial # : 301KWMK0F979

DOP : 01/06/2023

Retailer : RELIANT

[Customer Issues] PAY ID: [8842142176]

[Consultation contents] [AI Summary]

[Contact Reason]

Customer seeking resolution for ongoing issue with product. Previous engineer visits have not improved the situation. [Product Symptom]
Symptom: Issue with product operation; engineer report indicates it runs for 20 minutes with no hope sound. - Timeline/Duration: Not Specified. - Environment: Not Specified. - Self-troubleshooting: Not Specified. - History: Last engineer visit from a company called Pacifica. [Agent Solutions]

Account Verification: Verified customer account using last name and address.
Case Review: Checked the status of the case tagged to the priority repair department.
Engineer Report Review: Noted engineer's report requesting approval for further action.
Coordination Request: Informed customer of the need to coordinate with support for approval.

[Final Resolution]

Agent will coordinate with support for approval. Customer asked to wait a few minutes for further assistance. [Service Notes]
N/A [Executive Summary] The customer contacted support regarding an unresolved issue with their product, which has not improved despite previous engineer visits. The agent verified the customer's account and reviewed the engineer's report, which indicated a need for approval for further action. The agent is coordinating with support to obtain this approval and has asked the customer to wait for a few minutes for the next steps.

[Request] DONE COORDINATING AND TAGGED BACK TO WG. DONE TASK