Documentation Format · Offline Notepad

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

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Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

Name of Caller: Service Location: Address: MDU Unit #: MDU Building #: Email Address: Call Back #:

Checked Property Case: Y-none Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account:

MAC ADDRESS:

Issue :

Key Questions Asked (Probe):

Trouble Shooting:

Resolution:

Ticket Number: Recap: Y/N Survey: Y/N Name of Person Transferred to: NA

REGISTRATION-DEVICE OWNERSHIP

Probing:

How many devices are affected? What's the make and model? Initial MAC address:
Is Private Wi-Fi turned OFF or ON? Correct MAC Address:

TROUBLESHOOTING:

removed device and MAC Address on the old account added the device and MAC Address on the correct account

REGISTRATION - ADD NEW DEVICE*

PROBING:

What's the make and model? Initial MAC address:

Troubleshooting Steps:

adv resident need to register the new device to get internet connection provided link myaccount.pavlovmedia.com or register.pavlovmedia.net if cx is using the same device that needs to be registered adv resident to add the new device on MyAccount using an already registered device resident did, tested resolution, still not working adv resident to turn OFF Private Wi-Fi adv resident keep private Wi-Fi OFF when in the property to make sure only correct MAC Address will reflect added correct MAC address on MyAccount, tested resolution, still not working done reset connection on MyAccount adv resident to restart device adv resident to forget and reconnect the network internet is now working

REGISTRATION - NEW USER*

Probing:

Is this the first time registering? Make and Model of the device?

Troubleshooting Steps:

register.pavlovmedia.net (new user) put Account Information, Contact Information, Tenant's Information, Confirmation page, Connection Check, both should be in green Can continue to internet or Navigate MyAccount

Resolution:

provided steps to register the device advised resident that MyAccount can be used for future reference by using the same email address and pasword

MAC RANDOMIZATION

If the 2nd caharacter is 2, 6, A, E, it's most likely randomized

Probing:

What kind of error message? When did the issue started to happen? How many devices are affected? Device make and model? initial MAC address: Correct MAC Address: Is Private Wi-Fi turned OFF or ON?

Troubleshooting Steps:

adv resident need to turn OFF Private Wi-Fi to make sure the correct MAC Address is registered

Resolutions:

updated the MAC Address on MyAccount test resolution, all good adv resident keep Private Wi-Fi OFF when in the unit to make sure MAC Address won't change

FORGOT WI-FI PASSWORD

Probing:

Which password? MyAccount or Wi-Fi Password?

Resolutions:

adv resident the Wi-Fi password can be accessed on MyAccount (DPSK Management) Provided steps to login to MyAccount

NO INTERNET CONNECTION

Probing:

What kind of error message? When did the issue started to happen? How many devices are affected? Device make and model?

Troubleshooting steps:

Checked Outage Frequency is 2.4GHZ or 5GHZ Device Limit - if Registration is Enabled MAC Address MAC Randomization Reset Connection (Mimic Mode) - Remove and re-add device Restarted Device Transfer to Tier 2 if issue persist

Resolution:

Made sure cx is connected to 5GHz done physical troubleshooting tested resolution, issue resolved

SLOW / INTERMITTENT CONNECTION

Probing:

What kind of error message? When did the issue started to happen? How many devices are affected? Device make and model?

Troubleshooting steps:

Frequency Forget 2.4GHz and connect to 5GHz If already connected to 5GHz, turn OFF Wi-Fi and reconnect Restart Device - 3 SECS Transfer to Tier 2 if issue persist

Resolution:

Made sure cx is connected to 5GHz done physical troubleshooting tested resolution, issue resolved

CLIENT ISOLATION

Odoo > View Solved Ticket > Click FSM Location > General Notes >

In general, the checkbox for Registration should be authoritative over the data notes.

If a properties notes say Client Isolation is disabled, that should be taken as truth.

DPSK Location don't have Client Isolation EZGO if IoT can connect to the network and will include "Client isolation is disabled"

Probing:

Make and model of device: Trying to connect wirelessly?

Resolution:

adv resident the importance of client isolation adv cx best to use the remote or ethernet cable to use the IoT device

I now understand why you were having trouble connecting to your *printer. It's due to our backend security measures designed to prevent your device from communicating with other devices. We hope you understand that this security framework is engineered to shield your devices from potential threats posed by external devices, including those of your neighbors. However, a side effect of this is that it also restricts communication between your own devices.

CALIX - Wi-Fi Password Probing:

Wired or Wireless? Is there a router in between or are you directly connected to the wall jack? Make and Model of Router?

Resolution:

Router MAC Address should be registered on MyAccount if Registration is Enabled in the Area if cx don't know CALIX Password - Can be seen under & infront of the router (sticker). FSAN/SSID - It is where they can locate the password for the router.

No Internet Connection (Wired) - Personal Router Issue

can't connect to internet using cable to walll jack CALIX - Connected but Can't Browse
router is working but cannot use the internet

Probing:

Wired or Wireless?
Are you using a router or direct wall jack on the property?
Make and model of Router? (Compatibility)
One device or multiple devices?
Error Message?
When did the issue begin?
Tried accessing different websites?
Specific location or everywhere?
IP Address?
If IP Address doesn't start with 169.254, cx need to ensure DHCP is turned ON or in automatic

Troubleshooting Steps:

Unplug and re-plug the cable
Switch both ends
Try another ethernet Cable
Try different wall jack
condition of wall jack
Check the lights on the router if it's stable or blinking
Power cycle the router if the LED is red and blinking
If issue persist, guide cx for factory reset and do initial setup again
If issue persist, transfer to Tier 2

Resolution:

done physical troubleshooting
tested resolution, issue resolved

Video Troubleshooting

Probing:

TV Registration:
TV Make and Model? All Channels or few channels (ask for specific channel numbers)? Is the internet working? All TV or specific TV? Location of the TV for wall jack issue?

Troubleshooting Steps (DISH):

Check if TV Settings is in Cable and not Dialog Cables are properly plugged in Checked if there's any physical damage on the wall jack and the cables Unplug and re-plug the cable, not working Tried to unscrew and rescrew the cable and switched both ends, issue persist provided steps to scan the cable

Resolution (DISH):

verified that the TV is set to cable, CATV or similar done physical troubleshooting done scan channel, issue resolved Transfer to Tier 2 if issue persisrt

Troubleshooting Steps (DirectTV):

Physical Connection Checked - Cables Checked if there's any physical damage on the wall jack and the cables Power cycle the receiver (top-box) for 30secs by unplugging and replugging Transfer to Tier 2 if issue persist

Resolution (DirectTV):

done physical troubleshooting done TS on the receiver, issue resolved Transfer to Tier 2 if issue persisrt

VoIP Troubleshooting

data and phone should be supported
if internet not working, do TS for internet. If internet is working, collect info and connect to Phone Team

Probing:

Is internet working? When did your telephone services stop working? Is there only one phone not working, or all the phones not working? Do you get a dial tone? Can you make calls? Can you receive calls?

Troubleshooting Steps:

Unplug and re-plug the cable at the back of VoIP. Pull the LAN cable

Resolution:

Internet is working transferred to Phone Team within operation hours

FTTH SIGN-UP

Probing:

Is this the first time you signed up for a Pavlov Media service? Have you tired signing up using the wesigup page?

Troubleshooting Steps:

checked address if seviceable: Y/N adv cx to sign up under signup.pavlovmedia.com adv cx choose the best package for them. Input the details for Account Creation. Next page is Billing Info for Card Information. Confirmation page for Terms and Conditions. Pull-up Contact ID in Odoo and open the ticket and change the Helpdesk tagging and log a note

Resolution:

done for sign-up Transferred to Scheduling Team for Installation Schedule

For transfers:

Name of the call receiver:

FTTH - TROUBLESHOOTING

Probing:

Which Wi-Fi network are you currently connected to? What's the error message when connecting?

Troubleshooting Steps:

Check Outage Checked IP Address if correct Turn OFF the VPN Frequency Unplug and re-plug of cable Physical damage on the cable switching both ends try spare ethernet cable LED lights Forget Network and re-connect Power cycle the router

Resolution:

Done Physical Troubleshooting Resolved

FTTH - FORGOT WI-FI PASSWORD

Check make and model of the router if it's new or old version

Probing:

Which password are you referring to? MyAccount or Wi-Fi Password? When you tried to connect to your Wi-Fi, are you getting an error message?

Troubleshooting:

Check MyAccount Wi-Fi Settings "Network Name & Password" Walkthrough the customer Ethernet Router - Command IQ Scan for QR Code for newer devices in case cx forgot password Old devices can use MyAccount

Resolution:

assisted customer to retrive the password and update it

CUSTOMER SERVICE

BILLING INQUIRY Probing:

Are you trying to update the current card on the account? If yes, walkthrough the customer with card update via MyAccount If not, ask what is the exact billing concern and transfer to CSR if solely want to update card info but not want SSO and transfer to Finance Team for other Billing concerns,

Steps:

done walkthrough with card update on MyAccount Transferred to CSR (Card update) Transferred to Finance Team (Billing Concern)

INQUIRY FOR FTTH SERVICE

Thank you for reaching out with your questions about our service. Your interest in understanding the service better is appreciated. I'm here to assist you in finding answers with your queries today.

RESCHEDULING

I understand that sometimes schedules can change unexpectedly. Just let me know what works best and we'll make the necessary arrangements to ensure a smooth installation process for you. Probing:

Are you done signing up on the website? What's you preferred time and date of installation for resheduling?

DAMAGE TO PROPERTY

Your concern is important and we take such matters seriously. Rest assured, we will investigate the issue thoroughly and take appropriate actions to address it. Please provide any additional details you have, and we'll work to resolve the situation promptly.

Probing:

What's the exact location of the damaged property? What was damaged?

TRANSFER

I want to make sure our concern is resolved so I will partnetR with our Advanced Support Team.

Transferred to MDU NOC 1 as issue persist
Transferred to FTTx NOC 1 as issue persist
Tried to transfer to Tier 2 but no available agent as of the moment. Resident preferred call back. Advised her that it will take 24 hrs within the operation time. Agreed.

ghost call ticket - 278838

2AM 4:30AM 7:30AM --------------------------Hello! Thank you for reaching out to Pavlov Media Chat Support. We're currently experiencing an internet connection issues. We would like to help you out in resolving your concern, however we would suggest contacting us back after an hour or two so that we can assist you further. Or, if you would like, we can proceed with some troubleshooting, but we may experience some delays with the communication and with accessing your account.

Hello! Thank you for reaching out to Pavlov Media Chat Support. Let me assist you with your concern today. How may I assist you today? I'm sorry to hear that you're experiencing issues with your internet connection. Let's try to troubleshoot the problem together. To properly assist you, please provide the following information:

To properly assist you, please provide the following information: a. Full Name b. Phone Number c. Street Address d. Building Number/Letter e. Apartment Number / Room Letter f. Email Address

Thank you for providing the information.

Please give me 1-2 minutes to check on your account to see what happened.

Thank you for patiently waiting.

Is there anything else I can assist you with?

Should you need further assistance in setting up the service, please feel free to contact us through our toll-free number 888-472-8568 or via our Live Web Chat at https://support.pavlovmedia.com or https://myaccount.pavlovmedia.net. Here is your reference number, XXXXXX. Thank you for taking the time to chat with us! Your feedback is incredibly valuable in helping us improve our services. After our conversation, we invite you to share your thoughts and experiences by calling our Customer Satisfaction (CSAT) Line at 917-694-7192. Your input ensures we continue to meet and exceed your expectations. We appreciate your partnership in making our service even better. Once again, thank you for contacting Pavlov Media. Have a wonderful day! Since we've already exhausted all of the possible resolution for this one. It seems like we may need to escalate your concern to our Tier 2 support team for more advanced troubleshooting steps. Rest assured, our Tier 2 experts are highly trained and equipped to handle more complex issues effectively. For further troubleshooting, you may contact our Customer service at 217-531-7936. They will be able to assist you further for the advance troubleshooting steps.

OUTAGE SPIEL I have checked the property and I am sorry to inform you that our Network Operations Team has identified an issue affecting the internet service at the property. The team is working on getting the issue fixed as soon as possible. We do not have an estimated time of repair, but a ticket will be created for you. Please write it down for reference, and feel free to call us for updates.

As soon as we learned about the outage, we immediately notified and sent out our Technicians to have this resolved in a timely manner.

Informed the resident that there is an outage at their site and that we don't have an estimated time as to when this issue will be resolved but the Network Operations Team are doing their best to resolved this issue -understood

Informed the resident that he has a ticket that has been escalated to the level 2 support and once there is an update regarding the outage, she will be given a CB

understood

SURVEY SPIEL May I ask for your participation in our brief customer satisfaction survey related to your experience today? It's just 4 simple questions. We value your feedback and it is highly appreciated.

I will transfer you to our automated customer satisfaction line. Thank you so much for your participation and for calling Pavlov Media. Please stay on the line as I transfer this call

OUTAGE SPIEL I have checked the property and I am sorry to inform you that our Network Operations Center has identified an issue affecting the (internet/cable) service at the property. The team is working on getting the issue fixed remotely. We do not have an estimated time of repair, but a ticket will be created for you. Please write it down for reference, and feel free to call us for updates.

As soon as we learned about the outage, we immediately notified and sent out our Technicians to have this resolved in a timely manner.

Informed the resident that there is an outage at their site and that we don't have an estimated time as to when this issue will be resolved but the Network Operations Team are doing their best to resolved this issue -understood

Informed the resident that he has a ticket that has been escalated to the level 2 support and once there is an update regarding the outage, she will be given a CB

understood

Issue: I move In the apartment.

Name of Caller: Aahna Meka Service Location: Address:: 806 S 3rd st. Champaign 22. 61820

MDU Unit #: MDU Building #: Call back number: (630) 806-1803 Email Address: aahnameka@gmail.com Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: i Phone MAC ADDRESS:

Key Questions Asked (Probe): Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin? No instructions as to how

Trouble Shooting (List steps in bullet point form): Try the register. pavlovmedia.com.

Netgear 51 CBCI - 34DE

Tried Safari still

Resolution:

Recap: Y/N Survey: Y/N Name of Person Transferred to:

Ticket: 391031

Issue: I just want to PS 5

Name of Caller: Janiya Jackson Service Location: [NCRACAE] Campus Edge Raleigh Address: 3551 Cum Laude Court Bldg 10 Apt 10-202 RaleighNorth Carolina (US)27606 United States

MDU Unit #: MDU Building #: Call back number: 3365883775 SMS Email Address: jacksonjaniya12@gmail.com Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? the signal wont connect. Since when did the issue begin? How many devices?

Trouble Shooting (List steps in bullet point form):

Its just connected to the WIFI.

Resolution: Resolved by the resident.

Recap: Y Survey: Y

Ticket:

Call back reach VM. Dvorgilio Josep

Other: (203) 524-6121

HOSS,PATRICK

Other: (217) 840-0143

Rich Ian

Other: (561) 437-7795 Requesting call back since he is in a hurry.

Issue: Im trying to connect the router. provided.
We provided

Name of Caller: Sarah Perez Service Location: Avalon Place apt. TXSAAVP Avalon Place Address: 6676 uts bel San Antonio Texas 78249

MDU Unit #: MDU Building #: Call back number: (956) 666-2098 Email Address: sarahperez902@gmail.com Checked Property Case: Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: N Myaccount Link Provided: N Link to Houston Account (Paste Link):

Make & Model: TP link AP 1200 MAC ADDRESS: 20 23 51 D8 9A 96

Key Questions Asked (Probe):

What is the error message? Cant detetc the network " Avalon Place" How many devices are affected? All

Trouble Shooting (List steps in bullet point form): Can detect the Network name so can't connect to the network. Router signal lights - They are all green and stable.

Resolution: Transfer to Tier 2 since the resident cannot detec the Network name in her apartment.

Recap: Y Survey: N

Ticket: #391049

Issue:

Resident Trying to connect her devices tothe internet. Name of Caller: Sienna Long Service Location:TXCSAHC] The Heights at College Station Address: 3055 Hollmen dr. S 77845

MDU Unit #: MDU Building #: Call back number: 346) 218-2252 Email Address: siennarl100@gmail.com Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: Iphone MAC ADDRESS: A8:Ab:B5 85:36:55

Key Questions Asked (Probe):

How many devices? The TV and phone and PC

Trouble Shooting (List steps in bullet point form): Taggle off the Private wifi Register. You are successfully connected but can't browse. Cant recognized can't update.

Error 003.

Resolution: Tier 2

Recap: Y/N Survey: Y/N Name of Person Transferred to:

Ticket: #391057

Issue: Trying to connect the ALEXA. the password and cant connect to teh interent

Name of Caller: Grant Aulenbach Service Location: College Station
Address: 77840 MDU Unit #: MDU Building #: Call back number::(214) 769-7546 Email Address: gaulenbach15@gamil.com Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: MAC ADDRESS:

Key Questions Asked (Probe): Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y/N Survey: Y/N Name of Person Transferred to:

Ticket:

Issue:

Successfully register but can't browse. / No interenet connection.

Name of Caller: Seiji Yoda Service Location: AZGLCDO Casa De Oro Address: 4811 West Verde Mall ATTN: Scott Struck GlendaleArizona (US)85302 United States

MDU Unit #: MDU Building #: Call back number: Email Address: Checked Property Case: Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: Y Myaccount Link Provided: N Link to Houston Account (Paste Link):

Make & Model: Iphone MAC ADDRESS:

Key Questions Asked (Probe):

Trouble Shooting (List steps in bullet point form):

Resolution: Resident was able Static conection disconnected.

Recap: Y Survey: Y Name of Person Transferred to:

Ticket: need to create a ticket.

Issue:

Resident trying to connect her laptop on the internet but received error - Device Ownership

Name of Caller: Chinemerem Obi Service Location: [TXBRZIS] Z Islander Address: Z Islander Apartments - Bryan, TX 77801 MDU Unit #:448 MDU Building #: 4 Call back number: (979) 587-7505 Email Address: Chinemerem . Obi @tamu.edu Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: Laptop HP Successfully register but no connection cant browse. MAC ADDRESS: 84:fd:d1:7f:a5:85

Ipad - needs to be charge will just call usb back.

Key Questions Asked (Probe):

Trouble Shooting (List steps in bullet point form): Delete the account from the previous accont.

Resolution: Resolved by deleting the mac address of the device to the previous owner and add it to his account.

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:391076

Issue: move wifi connect register.

Name of Caller: josh Clapp / THOMAS CLAPP Service Location:
Address:

MDU Unit #: MDU Building #: Call back number: (720) 456-1225 Email Address: Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: Iphone Successfully register but no connection cant browse. MAC ADDRESS:

Key Questions Asked (Probe):

Trouble Shooting (List steps in bullet point form):

Resolution: Resident was able

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

How to log sign In to in our devices we do not need to password. but it requires a password

Name of Caller: Parker Mccuistion Service Location: [TXCSAHC] The Heights at College Station Address: 4 3055 Holleman Dr S Apt 401 College StationTexas (US)77845 United States

MDU Unit #: MDU Building #: Call back number: 9728326772 Email Address: cowboy8pj@gmail.com

Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: Iphone Successfully register but no connection cant browse. MAC ADDRESS:

Key Questions Asked (Probe): How are you trying to connect to the internet? Wireless
What is network name? Aspen Height Resident Personal WIFI- 2.4 set for each unit. Trouble Shooting (List steps in bullet point form): Dont have in unit password.

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:391086

Issue:

Pavlovgo.com Cellular data - it will connect.

Resdident doesnt want to provide information.

Issue:

Trying to connect the laptop to WIFI.

Name of Caller: Shashwat Singh Service Location: [FLTAHEG] Heritage Grove (STB: Campus West) Address: 1947 Heritage Grove Circle Bldg 1 Apt 1022 TallahasseeFlorida (US)32304 United States MDU Unit #: MDU Building #: Call back number: 5157660770 Email Address:shashwatcy@gmail.com Checked Property Case: Y Checked Supported Elements in Infrastructure Tab: Y Registration Enabled: Y Myaccount Link Provided: Y Link to Houston Account (Paste Link): https://myaccount.pavlovmedia.net/#/devices?mimic=2c5a0a47-002a-4e3a-9b3a-5361f9c68322

Make & Model: Samsung Galaxy Book flip Laptop MAC ADDRESS: 64:BC:58:EE:3F:63

Key Questions Asked (Probe):

What is the network your access to connect? 5G The heights

Trouble Shooting (List steps in bullet point form): Delete and re added back - Connected-

Resolution: Resolved by deleting the device and readded it back.

Recap: Y Survey: Y

Ticket: #391092

Midland TX

Other: (432) 318-1375

Issue: Get pavlovgo.com successfuly Reset the device. Same error

Name of Caller: Bernardo Montas Service Location: FLGA2AC] 2nd Avenue Centre Address: 505 SWv 2nd apt 08 gainsville florida, 32601

MDU Unit #: MDU Building #: Call back number: :(786) 641-4324 Email Address: bernardo.montas@ufl.edu Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model: N/A MAC ADDRESS:N/A

Key Questions Asked (Probe):

What is the error message? successfully register but can' t browse. What is the network you are trying to access? 5G 2nd Ave.

Trouble Shooting (List steps in bullet point form): Forget and reconnect the network Provide the password - 8884pavlov 2nd

Resolution: Resolved by forgetting and reconnecting to the 5G 2nd Ave.

Recap: Y Survey: Y

Ticket: #391094

Issue:

Name of Caller: Service Location: Address:

MDU Unit #: MDU Building #: Call back number: Email Address: Checked Property Case: Y/N Checked Supported Elements in Infrastructure Tab: Y/N Registration Enabled: Y /N Myaccount Link Provided: Y/N Link to Houston Account (Paste Link):

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket:

Issue:

Name of Caller: Service Location: Address:

Make & Model:

MAC ADDRESS:

Key Questions Asked (Probe):

Is this your first time calling Pavlov Media? What is the error message? Since when did the issue begin?

Trouble Shooting (List steps in bullet point form):

Resolution:

Recap: Y Survey: Y Name of Person Transferred to:

Ticket: