Thank you for your patience, Bryan, I do see here there is an Modernization in your area, which means T-Mobile upgrades and improves its network towers, usually in order to add newer and faster technology. You may experience degraded service, including dropped calls or abrupt loss of services. We do apologize for any inconvenience. We know this can be challenging for our customers while the work is in progress, but it is going to be a great upgrade! It reaches twice as far from the tower and is four times better in buildings than mid-band spectrum, so it can provide better coverage in hard to reach places.


I understand that your previous experience with T-Mobile is not acceptable. Here in T-Mobile your satisfaction really matters to us and we always strive hard to be better everyday. As T-Mobile's representative, I can assure you that WE will do our best to improve in all aspects. Most especially with the service that we provide to our valued customer like you.