#Typical* Turnaround Times for Common Services: BGCK ❖ State/County Criminal Searches: 1-3 business days ❖ Nationwide Criminal Searches: 1-3 business days ❖ Nationwide Sex Offender Registry Search: 1-3 business days ❖ Federal Criminal Searches: 1-3 business days ❖ Healthcare Exclusion List Searches: 1-3 business day ❖ OIG, GSA, OFAC, FDA Debarment ❖ Social Security Number Trace: 1-3 business days ❖ Social Security Validation: 1-3 business days Some reasons an order may have an extended turnaround time: ❖ Additional research required ❖ Court Clerk Assisted ❖ System Outage ❖ Jurisdiction has an extended turnaround time *List of these jurisdictions in the Extras and Exceptions document.(confluence) #*California: Contra Costa, Del Norte, Imperial, Inyo, Lassen, Maricopa, Mariposa, and San Luis Obispo counties + 10-20 business days because records may only be accessed by court clerks. #*California: Humboldt county + Searches with No Possible Records: 7-8 Business DaysSearches with Possible Records and Hits: 13-15 Business Days #*California: Plumas county + Searches with No Possible Records: 10-14 Business Days +Searches with Possible Records and Hits: 20-24 Business Days #*California: San Joaquin county + Searches with No Possible Records: 1-3 Business Days +Searches with Possible Records and Hits: between 5-12 Business Days #*California: San Mateo and Santa Cruz county + 4-6 weeks #*California: Sacramento county +Searches with No Possible Records: 2-3 Business Days +Searches with Possible Records: 3 Weeks on average #*California: Mono county +18 Business Days #*Illinois: Statewide Criminal Search _24-48 hours if no record is found; Confirmation of a record, or a possible record, may take up to 45 days. #*Missouri: Statewide Criminal Search _Searches w/ No Possible Records: 1-2 business days _Searches w/ Possible Records: 7-10 business days, up to 14 business days depending on the MSHP volume. #*Nevada: Clark countyAll other counties in Nevada _1-3 Business Days5-10 Business Days The above is a non-exhaustive list. Other situations may arise leading to extended turnaround times. Status requests can be submitted for orders outside of the typical turnaround time. #*DRUG SCREEN PROCESS #* Applicant Places Order ➔Applicant Completes Collection ➔Specimen Shipped to Lab for testing ➔MRO ➔DISA #Blood Test (Drug Screen) QUEST - Initial: 1-2 business daysFurther: 3-5 business daysAdditional Info: 2-3 week TAT provided is for specimens that require send outs to different labs if the assigned lab does not test for a specific substance in the panel LabCorp TAT - Confirmed 01/18/2023 Initial: 5-7 business daysFurther: 3-5 business days #Blood Test (Clinical) QUEST Quantiferon: 5-7 business daysAll Others: 2-3 business days LabCorp TAT - Confirmed 01/18/2023 Quantiferon: 5-7 business daysAll Others: 2-3 business days #Hair Test QUEST Initial: 1-2 business daysFurther: 7-10 business days LabCorp TAT - Confirmed 01/18/2023 Initial: 7-10 business daysFurther: 3-5 business days #Urine Test QUEST Initial: 1-2 business daysFurther: 3-5 business days LabCorp TAT - Confirmed 01/18/2023 Initial: 1-2 business daysFurther: 7-10 business days #CHANGING DRUG SCREENING COLLECTION SITES For electronic registrations: ❖ Applicants can complete their collection site at collection sites associated with the lab they selected when placing their order. ❖ If the student selected a Quest PSC when placing their order, this registration can be used at Quest locations. If the student selected a LabCorp PSC when placing their order, this registration can be used at LabCorp locations. ❖ Changing to a new lab? Email ds@disahealthcare.com to get a new registration! ❖ Changing to a different collection site under the same lab? You can use the same registration! ❖ Advisable to contact ds@disahealthcare.com to ensure the new collection site is a PSC. PPNs have an additional collection fee of $15.00. Non-Negative Result Scenarios Include: #*Negative Dilute – High concentration of water in specimen #*Positive – Substance(s) detected in specimen #*Positive Dilute – High concentration of water in specimen AND substance(s) detected in specimen #*Refusal – Applicant left collection site without providing sample #*Lost in Transit – Specimen has not arrived at lab *MRO considers specimen lost in transit after 7 days #*If a specimen tests positive: * MRO will reach out to student to inquire if they are taking any medications *MRO will verify ***MRO will not verify medical marijuana cards. Specimen will always be reported as positive for marijuana. *If the information provided by the student is deemed to have caused the positive result, positive result will be overturned. #*PAPER CHAIN OF CUSTODY FORMS ***Why use paper CCFs: - No expiration - Third party site - Panel being requested ***Notes on paper CCFs: - Must be mailed - Applicant needs to order and pay first - Status not shared with us automatically #*FINGERPRINTING#* #*Traditional Fingerprinting: - Instructions: Emailed to student automatically - Turnaround time: 10-15 weeks after prints arrive to our office - Student receives results by mail and emails them to fbi@disahealthcare.com - Rejection process: student will need to place a new order. #*E-Fast/NCR: - Instructions: Emailed to student automatically - Turnaround time: 5-10 business days after prints are provided to ABI - Student receives results via NBI account and uploads results to Complio tracking. Must access results within 30 days. (place new order if not being opened) - Rejection process: Student can submit new fingerprints. If student is rejected twice, new order is needed. #*ABI Fingerprinting: - Instructions: Emailed to student automatically - Turnaround time: 3-5 business days once cards are received by ABI - Student receives results via a link sent to their email. Student will email results to fbi@disahealthcare.co - Rejection process: student has 30 days to "Reschedule an Appoint" under their existing order to resubmit prints free of charge. #*VECHS Fingerprinting: - Instructions: Emailed to student automatically - Turnaround time: 1-2 weeks after fingerprints have been rolled/submitted for processing - School receives results via FDLE portal. DISA never not receive results. - Rejection process: School will receive notification directly from vendor with a TCR. Need to resubmit fingerprints under provided TCR. #*ACHA Fingerprinting: - Instructions: Emailed to student automatically - Turnaround time: 1-2 weeks after fingerprints have been rolled/submitted for processing - Agencies/hospitals access results: Via FDLE portal. DISA never receives results. - Rejection process: Student can resubmit once free of charge within 21 days with their TCR. #*PA DHS: - Instructions: Emailed to student manually (within 1-3 business days) - Turnaround time: 7-10 days from when fingerprints are submitted for processing - Results: Student receives results via email and mail. Student uploads them into their Complio tracking package - Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge. #*PA DOE: - Instructions: Emailed to student manually (within 1-3 business days) - Turnaround time: 24-48 hours from when fingerprints are submitted for processing - Results: Student receives results via mail and mail. Student uploads them into their Complio tracking package - Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge. #*PA DOA: - Instructions: Emailed to student manually (within 1-3 business days) - Turnaround time: 3-4 weeks from when fingerprints are submitted for processing - Results: Student receives results via email and mail. Student uploads them into their Complio tracking package - Rejection process: Student will be notified by IdentoGO and will receive instructions on how to make a new appointment free of charge. #*OH BCI & FBI: - Instructions: Emailed to student automatically - Turnaround time: NO RECORD – 30 days after fingerprints submitted. RECORD – 60 days after prints submitted. - Results: Results are sent to school. For Cuyahoga CC: OH FBI sent to Cuyahoga. OH BCI accessed by DISA. - Rejection process: Student will be notified by Fast Fingerprints and will receive instructions on how to make a new appointment free of charge. #*CHILD ABUSE * What is a Child Abuse Check?: - The Child Abuse Check verifies if an individual has ever been accused or founded of having abused or neglected a child. *What is a Dependent Adult Check?: - The Dependent Adult Abuse Check verifies if an individual has ever been accused or found of having abused an elderly or dependent adult. *Do we process Child Abuse/Dependent Adult Abuse requests for each state? - No. Some states do not allow us to process Child Abuse/Dependent Adult Abuse requests due to restrictions of access or they may not allow a third party to access this information. *Which states do we offer Child Abuse/Dependent Adult Abuse requests? - Listed here. (check confluence)