PA HANDLING:

              Asking to delete but still can set up:

Appreciate your patience for waiting CX! As per checking on your account, you are vey much eligible to set up a new arrangement. All we have to do right now is to wait for the current arrangement to fall off then once done, you may go ahead and set up a new one. Sounds good?

         Asking for new PA with 31+ days past due:

Got it! As per review on the account, we can still set up a payment arrangement and all we have to do is to pay the minimum amount of $(minimum payment) out of the $(total balance). Shall we go ahead and process the payment now? 

    CX concern about service interruption:

We would love you to enjoy the service and interruption might be a possibility since the arrangement was not fulfilled. If ever that happens, we can still set up a new arrangement so long that we are able to settle the minimum amount then set up the new arrangement. Would you like me to set up a follow up on the account to check the status of the arrangement and let you know when it's remove?

     Cx could not really pay: Next step Ladex:

I know this is a tough time right now and appreciate you wanting to settle the amount on the date you have mentioned. As of the moment, the option to create a new arrangement would be possibly after settling the minimum amount. You might be concerned with the service interruption and so do I. Normally, when the account service is interrupted, only the outgoing calls and text won't work and data. The incoming text and calls should be working fine. For data, if you have a wifi connection at home or can connect to any hotspot or public wifi, you may try to do that for the time being while catching up with the bill. You may also use some application like messenger, whatsup or hangout to use for messaging and calling as well while connected to wifi. Hoping for your understanding, Cx.