EXPLANATION FOR FAIR TRAVEL

   MISUED EMAIL / EDUC EMAIL ( RECENT TRIP with your E-ZPass Flex ) It will be my pleasure to assist you with the email you have rcv regarding with HOV travel. May I know the subject line of the email?

Across the Express Lanes, we have camera technology that identifies when a car makes a trip on the Lanes. Nothing to worry about, the email you received is just an educational purpose in regards with HOV mode requirements. It will strictly serves as a warning only, and you will not be charge from it.

I understand your frustration regarding the email you received. We dearly apologize for the confusion, the email you receive is an automated email from your ez pass agency.

[when cx wants more exp] -

Educational email is to make sure that you will not be charge on your EZ-Pass acc unexpectedly for the HOV trip that you made on our toll road that we're unable to see the 3 people inside the vehicle. Nevertheless, you will not be charged a toll upon receiving an educational email.

(The email is educational only and you currently have no pending charges for HOV travel on the Express Lanes.

TOLL EMAIL: ( your E-ZPass acc will be chrg in 10 days)
It will be my pleasure to assist you with the email you rcv regarding with HOV travel. May I know the subject line of the email?

Please provide/confirm the tag number, date, and expected toll amount. These information should be in the email you rcv.

Across the Express Lanes, we have camera technology that identifies when a car makes a trip on the Lanes in HOV mode. Members of our team will check this data and will verify that your E-ZPass Flex was in HOV ON mode with 3 people in the vehicle (which includes individuals with short stature and children).

Kindly ensure there's no object obstructing the view from the window. Our team will re-review the data and will get back in touch within 3 to 5 business days. Can you please provide your email add and phone no.?