Creating a PNR 
PNR -> Passenger Name Record
WE CREATE A PNR
A. Purged PNR 
B. Claiming MCO -> residual

1.CHECK AVAILABILITY
AN(DEPARTURE DATE)(CITY PAIR)/A(AIRLINE CODE)

2. SELL IN
SS(Pax no.)(COS)(Line Number)

3. SMART FLOW
- PN_C

4.Add flight data
SR*DOCS(Airline code)HK1-----(DDMMMYY)-(GENDER)--(LAST NAME)-(FIRST NAME)/P(passenger no.)

5. Pricing
ATC Pricing -> FXQ, FXO
Manual Pricing -> FXP, FXB

6. Add Payment Details if needed
DECC(CC code)(CC#)/(Exp Date)/(Currency)(Amount)/(Airline Code)
1. VI -> VISA
2. CA -> MASTERCARD
3. AX -> AMERICAN EXPRESS
4. DS -> DISCOVER

7. Add Form of Payment
FPO/CC(previous CC code)+/CC(new CC code)(CC#)/(Exp date)/N(Auth code)

Note: IF ERROR "FARE ELEMENT ALREADY EXISTS FOR PASSENGER/SEGMENT" SHOWS, DELETE THE OLD FP LINE 
-> XE(Line number)

8. Add Remarks (Reason, Action, Outcome, Signature)
RMA/(remarks)

9. Receive the PNR
- RF(wmn)

10. Queue the PNR
Agent Help: Queue list for all points of sale
- QE/(Office ID)/(Queue Structure from agent help)

Double Check the QUEUE
- RTQ
Remove QUEUE
- QXP(queue number)

DIVIDE THE PNR
- If one or more passenger in the PNR is changing or cancelling their flight

1. Retrieve the PNR
- RT(PNR)

2. Emulate

3. Retrieve the flight segment
- RTF

4. Display ticket image
- TWD/L(segment number)

5. Retrieve Names
- RTN

6. Divide the passenger
- SP(Line number)

7. Receive the PNR
- RF

8. End and file
- EF

9. Receive the PNR
- ER

10. Show the Baby PNR
- RTAXR

CANCEL THE FLIGHT
- if the customer doesn't want to leave or use the ticket 

1. Retrieve the PNR
- RT(PNR)

2. Emulate

3. Retrieve the flight segment
- RTF
IF THE PNR IS A SINGLE PAX YOU DON'T HAVE TO DO RTF PROCEED TO TWD

4. Display ticket image
- TWD/L(segment number)

5. Fare Quote Display
- FQD(City Pair)/D(Departure Date)/A(Airline Code)/R,UP,DDMMMYY/C(COS)

6. Fare Rules/Check policy of the fare basis
- FQN(segment number of fare basis)*PE or
- FQN(segment number of fare basis)*16

7. Remove flight segments
- RTA
- XE(segment number to be removed)

8. Check future date response
- DD(Date today no year/330

9. Add Retention Line
- RU1AHK(no. of pax)SEA(future date response no year)/RETENTION LINE

10. Add Remarks (Reason, Action, Outcome, Signature)
RMA/(remarks)

11. Receive the PNR
- RF(wmn)