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A refund of $47.99 is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours.
Delivery Attempted on 05-05-2025 00:00 AM ,Will attempt delivery when contacted by recipient : No one home to accept the order we will re-deliver the order when we get in touch with the recipient we will continue to call the number on the order. It is too hot to leave the order on the porch. It is 73° outside. The order will melt if we leave the order on the porch. We will continue to call the number on the order thank you.
Thank you for calling 1-800 Flowers.com . My name is Reina , How may I help you today?
WORKING ON MON QUEUE/ STONECREST FLORIST (CAN WE PROCEED WITH DELIVERY TOMORROW, THURSDAY?). CHECKING WIR AND SZP. FOUND NONE SHO AVAILABLE. CALL CUSTOMER FOR THE MESSAGE OF THE SHOP AND THE CUSTOMER AGREED. SEND A MESSAGE TO THE SHOP FROM THE QUEUE WITH SUP ID 7162
"Hello, this is Reina returning your call from [BRAND] as requested. Before we begin, please note that this call may be recorded for quality assurance. How can I assist you today?"
- Alright , That's great! Let me help you with that , and in able for me to help you (STATUS CHECK)
Are you still with me? Looks like you may have stepped away. I am going to disconnect this session, but if you still need assistance please feel free to message us again. Thank you for reaching out to 1800flowers.com.
- I apologize that the product you ordered did not meet your expectations. We value your business and would like to resolve this issue for you. and in able for me to help you *Could you please share the order number so I can look into this for you?
*Alright , for verification May I have your full name , the recipient name , and delivery date?
Okay , Thank you for verifying the information . In order to help you, would you mind if I put you on hold for a couple of minutes to check your order information?
SPIEL STATUS CHECK
- Upon checking your account , your order is already in transit and it should arrive within the day.
DELIVERY ISSUE
- Delivery Issue - Late
- Thank you for your patience. I’m truly sorry that your gift did not arrive as scheduled. This must have been disappointing. We value your business and understand how important it was to you for your gift to arrive on time. Please allow me to help with your concern.
Delivery Issue - Early
- Thank you for your patience. I’m so sorry that your gift arrived earlier than your selected delivery date. Please allow me to resolve this for you.
1st ATTEMPT - REDELIVERY WITH 15SP
- Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound? 2nd ATTEMPT- REDELIVERY WITH REFUND OF SHIPPING AND $15SP
- We really apologize for the inconvenience this has caused you. I’m more than willing to process a redelivery at the earliest available time at no additional cost, and I would be happy to process the refund of your shipping fee with the $15 Savings Pass for a future order. Would that be okay? IF CUSTOMER INSIST IN "FULL REFUND" FULL REFUND WITH $15SP
- I am so sorry that your order did not arrive to your recipient as scheduled. I will be more than happy to process a full refund for you. Please know that an exclusive $15 savings pass is still on its way to you, and you can use this on your next purchase. Please give me a minute or two to complete this.
DELIVERED WRONG
- Thank you for your patience. Please accept my sincere apologies that your recipient did not receive what you ordered for them. This must have been disappointing. Let me fix this for you. 1st ATTEMPT - REDELIVERY WITH 15SP
- Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound? 2nd ATTEMPT - 50% REFUND AND 15SP
- I completely understand where you’re coming from. Since you feel that you did not get what you ordered, I would be happy to offer you a 50% refund to your order with the $15 Savings Pass for a future order. Please allow me to do this for you. FULL REFUND WITH 15SP- IF CUSTOMER INSIST
- I am sorry that the arrangement did not meet your expectations. I will be more than happy to process a full refund for you. Please know that an exclusive $15 savings pass is still on its way to you and you can use this on your next purchase. Please give me a minute or two to complete this.
ORDER CHANGE Order Change - Changing Delivery Address
- Thank you for your patience. I see that you are reaching out to change the delivery address on your order. I'll be glad to check that for you!
Order Change - Changing Delivery Date
- Thank you for your patience. I see that you are reaching out to change the delivery date on your order. I'll be glad to check that for you!
Order Change - Promo code application
- Thank you for your patience. I see that you are reaching out to apply a promotion code on your order. I'll be glad to check that for you!
Order Change - Card message
- Thank you for your patience. I see that you are reaching out about changing the gift message. I can help you with that!
DELIVERY ISSUE (FUNERAL) 1st ATTEMPT - REDELIVERY
- Thank you for patiently waiting. I know that this arrangement was for a very important occasion, and I'm sorry if it was not delivered on your requested date. I hope that you will let me fix this issue. Please allow me to process a redelivery of the arrangement and reroute it to the home address of the family of the recipient. 2nd ATTEMPT- REDELIVERY WITH REFUND OF SHIPPING
- We really apologize for the inconvenience this has caused you. I’m more than willing to process a redelivery at the earliest available time at no additional cost, and I would be happy to process the refund of your shipping fee. Would that be okay? 3RD ATTEMPT- FULL REFUND
- I am so sorry that your order did not arrive to your recipient as scheduled. I will be more than happy to process a full refund for you. Please give me a minute or two to complete this.
alright , I'm already done processing your concern , please wait within 24 hours and we'll just send an email for the update.
is there anything that I could help you?
Did I addressed your concern?
It was a pleasure guiding you through this problem. If you have any other queries or help, feel free to reach out to us at any time. Again , this is 1-800 flowers.com , always willing to serve you with a smile. Have a good day!
Thank you for doing business with 1-800 flowers.com , Have a great day!
FUNERAL Thank you for doing business with 1-800 flowers.com , I'm sorry for your loss.
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AVD: spi-respa@1800flowers.com PASS: Flowers@2517 ATLAS: 20728 PASS: Flowers2517!!!! TUVOTI: ins-reinamaeespano@inspiro.agent PASS: Welcome@2517