SHELF CTC

SHELF

1 Determine if the member canceled the dispute. Go to Disputes 2 Determine if the transaction was successful. In Admin, review the Pay Anyone Transferred page and locate the Pay Anyone request. 3 Verify if the claim was correctly categorized. 4 Determine if the receiver has returned the funds. Admin, review the Pay Anyone Received page. 5 Determine if the member initiated the transaction on their own 6 Determine M2M or M2G 7 Determine if the member has a prior undisputed history with the receiver. In Penny, navigate to the Disputes tab. 8 Locate the PA request to review the transaction details in Looker.

Is the member claiming there is odd/strange activity on their device?

9 Review for undisputed Sending History In Admin, review the Pay Anyone Transferred page.

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