Script Late Arrival · Offline Notepad

:Thank you for calling 1800 flowers.com, my name is Genie. How may I assist you today?

:May I have your Order Number

:To make sure I got it correctly, the order number is 343329043. Is this correct?

:Thank you, please give me a moment to pull up the order for you.

:Thank you. I was able to pull up the order and to verify, may I have your name and your recipient's name please?

:Thank you, Samantha, for verifying your name. You mentioned that the expected date was on December 27th, right?

:May I place this call on hold for two minutes to further review your order?

:Thank you, please stay on the line.

:Thank you for patiently waiting. I have reviewed your order, and we were able to deliver the order on the 27th of December. Have you spoken to recipient?

:Since your gift arrived later than the expected delivery date, here's what I'm going to do, I'll process a redelivery and $15 savings that you can use on your next purchase.

:Alright, please give me a moment to process the Savings Pass for you.

:May I confirm if your email address is samlloyd2162@gmail.com?

:Thank you for waiting Samantha, I have processed the $15 Savings Pass to be sent to your email, please expect it to receive within a week.

:You're welcome, is there anything else I may assist you with?

:It's my pleasure assisting you, Samantha. Thank you again for doing business with 1800 flowers.com. Have a nice day!