CID: 
Account number: 
Identity of the chatter: AH
Name of the chatter: 
DPA STATUS: PASSED
DPA TIME STAMP: 
Contact number update status: Verified
Email address status: Verified
CJM: N/A
WO: N/A
QUERY: Cancelling
RESOLUTION: 
BE: N/A

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Can you please confirm your full name as it appears on the Virgin Media account? (You'll find this in your account or within the app).

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Could you please provide your preferred mobile number and email address so we can update our systems and have the most up-to-date contact details for you?

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Thank you for waiting. Upon checking your account, I've seen offers that you might want to consider. Here are the details:

Option 1: For just a total of £X per month (£X for your media and £X for O2 sim) on a new 24-month contract, you’ll enjoy XX Mbps, great for your usage, along with XX TV channels and XX landline services. Additionally, this package includes an XXGB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £X per month on a 24-month contract, you’ll receive XX Mbps internet, XX TV channels, and XX landline services. This package is also suitable based on your account usage.

Let me know what you think?

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Thank you for your patience, Ranaul. The nearest package based on your budget would be:

Option 1: For just a total of £36 per month (£31 for your media and £5 for O2 sim) on a new 24-month contract, you’ll enjoy 362Mbps, great for your usage, along with Mixit TV channels. Additionally, this package includes an 4GB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £32 per month on a 24-month contract, you’ll receive 264Mbps internet, and Mixit TV channels. This package is also suitable based on your account usage.

What do you think?

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Before we proceed, let me just share with you the extra benefits you can get from the second option which has O2 SIM for only £34.99/month. 

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I just want to make sure I fully understand your question so I can give you the right support.

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