CHAT FLOW VARIES BUT THIS IS THE GENERAL FLOW

//Opening AI assist//

Hi! this is $!{operator.nickname} . Please allow me 1-2 minutes to review your previous conversation with Ally Assist.

I appreciate your patience, {customer name}. It seems that you are going out of the country and wants to use your debit card. Rest assured that you have me here and will do my best to assist you! 


//Presign//

I'll ask you few questions along the way in order for me to address your inquiry easier and process your request as quick as possible. Would that be fine with you, {Customer's name}?

//Probing//

Perfect! Do you want me to place a travel note on any of your Debit Card that you'll take with you to minimize the chances of it being declined while travelling?

That sounds great and I'd love do put a travel note on your Debit Card(s)! For now, may I know which country you are travelling to or through?

Thanks for that information. Your trip sounds exciting, I hope you make your every single day count while you're in {Travelling Country}! 

Got it! Can you also confirm the last 4 digit of the Debit Card that you'll be using during your trip? 

Nice! Can you also provide the start date and expected return date of you trip? Please type in this format mm/dd/yyyy - mm/dd/yyyy. Thank you! 

//Hold//

Thanks for the cooperation and I appreciate you for being patient with me. I'll process the travel notes on your card(s) now. and I want to ensure you that your request to process with accuracy. I need {hold period} to do the process. Would that fine with you, {Customer's name}?

//Disclosure//

While I'm doing the process, please keep note on these important information while using your Debit Card during your travel:

An International Transaction fee is charged on any transaction originated by a merchant, terminal, ATM, or Network NOT in the United States. It is charged by the network provider(e.g. MasterCard) of Ally's Debit Cards. The fee is 1% of the transaction amount as stated on Ally's Deposit Agreement. Also, it will NOT be refunded.

In addition, Allpoint ATMs are available outside of U.S. in Canada, United Kingdom, Puerto Rico, Australia, and Mexico. If you are travelling in the stated countries outside U.S., you can use the ATM locator on Ally.com and mobile App. Also, you can find Allpoint ATMs at www.allpointnetwork.com. Any transactions you performed with Allpoint ATMs are surcharged free. Lastly, MoneyPass ATMs are NOT available outside U.S..

If you need to reach us while outside U.S., you can contact Ally's international phone number through 1-757-247-2559. You can also collect or contact us via Chat, mobile App or Secure Messaging. If you contact us online while travelling, please be advised that the multifactor authentication security code can only be sent to a U.S Phone number that is not VOIP/internet based number.

There you go! Thanks for waiting, {Customer name}! I have now successfully placed a travel note on your Debit Card(s). The duration of the travel note on your Card(s) is mm/dd/yyyy - mm/dd/yyyy. 

How's that sounds?

Excellent! To sum up what we have discussed and did, you are going out of country and wants to use your Debit Card(s) so we placed a travel notes on your debit card to reduce the chance of your Card to get declined.