Offline Notepad
View raw
RECONTRACT
→ Awesome! Please stay connected as we will need your consent through email or SMS before we can completely change the package.
May I ask which of the following options do you prefer?
- Send any or all of them out now
- Prefer to read them within the documentation you receive
→ I’m sending your contract documents via email/SMS 🙂 This includes your contract info and summary. Please let me know once you’ve received it — I can also use a different email or number if that’s easier.
→ Perfect! Could you confirm you’ve received the SMS or email and are happy to proceed? 🙂
→ Please bear with me while I complete your order, Stephanie. 😊
SAME PACKAGE
Thanks for waiting! Quick recap: you’re getting our Gig1 Fibre Broadband for £35/month on a 24‑month contract (£86 after the promotion). Your new contract will be activated on 24/06/26.
Any out-of-plan calls (landline) or pay‑per‑view purchases (TV) will be charged additionally
That’s it—your order is complete! Your work order number is WO-42306413 —please keep it for reference.
30-day WO completion
Thanks for waiting! Your request is now complete. Your (Phone/TV/Broadband) service will be disconnected on DD/MM/YY. Your new XX package will be £XX/month on a 24‑month contract (£XX after the promotion), starting on DD/MM/YY.
That’s it—your order is complete! Your work order number is WO-XXXXXXXXXX. Please keep this for future reference.
++++++++++++++++++++
You’ll receive a new (TV box/Hub), with delivery on dd/mm/yy 🙂
There’s no activation fee — it’s £0 for postage, setup, and equipment 🙂 ++++++++++++++++++++
WITH BE:
Your next bill (DD/MM/YY) will be £XX (including any pro-rata charges). After that, it will be £XX on DD/MM/YY
CREDIT:
Your next bill (DD/MM/YY) will be a credit of £XX (including any pro-rata charges). After that, it will be £XX on DD/MM/YY.
NO BE:
Your next bill will include pro‑rated charges based on your billing cycle (covering time on both your old and new package). You’ll also receive an email confirming the changes—does that make sense?
MORE BILLING:
Quick heads‑up: since the changes, you currently have 3 bills showing on your account:
- £XX due on [Date]
- £XX due on [Date]
- £XX due on [Date]
One of your bills may be higher than usual due to pro‑rated charges from your recent package change.
After this, your bill will return to your new regular monthly amount. All good?
There is a pending payment of £121.50 due on 6/07/26.
Quick reminder: please activate Netflix within 30 days to avoid interruptions.
Just to let you know, you may experience a brief service interruption due to the change. Your new service will start on the agreed date. If you want to make changes in future, just give 30 days’ notice
++++++++++++++++ IF MAY RETURN
We’ll need your Virgin equipment returned. We’ll send a pre‑paid package—just pack it, attach the label, and drop it at your nearest Collect+ point: https://www.yodel.co.uk/store-locator
If you don’t return your equipment, a charge of £XXX may apply for any unreturned items.
If you don’t receive the return kit within 10 days, please request another here: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack All clear with this?
++++++++++++++++
Good news! As a Virgin Media customer, you can earn up to £50 cashback for every friend you refer. There’s no limit—refer as many people as you like!
Is it okay if I share your email with our partner Aklamio so they can send you your refer‑a‑friend link?
+++Perfect! You will receive a confirmation email in the next couple of hours.
UPGRADED:
Quick reminder: please dispose of your equipment responsibly. Find your nearest recycling point here: https://www.recyclenow.com/recycling-locator
📩 Alternatively, text us on 0753 305 1809 and our team will get back to you. 🕒 Hours: Mon–Fri (7am–11pm) | Sat–Sun (8am–8pm)
If you can’t dispose of the equipment, we can send free packaging—just return it to us and we’ll handle it for you.
We’ll need your Virgin equipment returned. We’ll send a pre‑paid pack—just box it, attach the label, and drop it at your nearest Collect+ point: https://www.yodel.co.uk/store-locator
If you don’t receive the return kit within 10 days, please request another here : https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack All clear with this?
If you have an O2 SIM linked to your account, it will remain unchanged. For any changes, please contact O2: https://www.o2.co.uk/contactus. If not, you can ignore this message.
++++++++++++++++ Need help? Visit virginmedia.com/help. Manage your account anytime at virginmedia.com/myvirginmedia to view bills, make payments, set up direct debit, and more. ++++++++++ Everything’s set now. Is there anything else I can help you with?
++++++++++ You're very much welcome, appreciate you staying until the end of the conversation.
We value your feedback! I’m Claire—please take a moment to complete our survey on today’s support. Take care, Stephanie! 👋