Offline Notepad
View raw
=============== E change lang ang amount=========== I truly appreciate your patience—it means a lot. As per checking here, the reason why you have -$29.38 in your account because you have a cod amounting of $61.14. By that, since you keep the cash we will deduct it from your future earnings which is today. It means that today you have an earnings of $14.51, $9.50,$7.75 since you get $61.14 we need to deduct it and you still owe us -$29.38 since you received the cash.
Since there was a Cash on Delivery (COD) order, you're expected to collect the payment directly from the customer. That cash that you collect and keep is then deducted from your future earnings, which is why it doesn’t show up as an additional payout. We can see here that you still owe DoorDash with $35.65 and this amount will also be deducted in your future earnings.
Moving forward, if the app prompted you a cash on delivery order, please do not marked the order as completed yet if you are not able to collect a cash as this cash on delivery will be deducted from your earnings as the cash that you will be able to collect from the customer will be deducted from you.
CX DON'T HAVE CASH
To ensure you get paid for this order and properly report the issue, please follow these steps from the customers location:
In-App Steps: Open the Dasher app and go to the Help section. Select ''Report a cash exchange issue'' Choose ''I'm with the customer'' Then select ''Customer was short on cash''
Payment Process: Tap ''Send link'' to forward a payment link to the customer. Wait 5 minutes for the customer to complete the payment After 5 minutes, tap ''Unable to complete payment'' (This option will only appear once the 5-minute timer ends.)
Following these steps will trigger a return delivery to the store, and you'll be compensated accordingly.
UNABLE TO FIND DELIVERY ADDRESS
To ensure you get paid for this order, please follow these steps from the customers location: Please open your Dasher app and tap 'Help' in the top right corner. Then select ''Issue collecting payment'' Note: You must be within the geofence of the delivery address for this option to appear. If you're unable to collect the payment, please select ''Customer Unavailable'' or ''Can't Reach the Customer''. This will trigger a return delivery process. Before you can tap ''report an issue'' make sure to: Attempt to contact the customer. Wait for the 5 minute timer to finish in the app. Once the timer ends, you'll be able to report the issue and follow the prompts to return the order
Please follow the steps provided to ensure that DoorDash will not deduct the amount for this COD (Cash on Delivery) order from your account. Since you'll be returning the order, you will still be paid for it. Rest assured, as long as the return process is completed correctly, no deduction will be made, and your earnings will be protected. Thank you for your patience. I understand how confusing this can be, and I'm here to help clarify things. Upon reviewing your account, I found that you have Cash on Delivery orders. These amounts were deducted from your account because you collected the payment directly from the customer at the time of delivery. I’m sorry about that. I completely understand your concern. Could you please elaborate on why you didn’t receive the cash? Did the customer show up, or did they not have the cash with them?
The reason you're not seeing your payout is because you had a Cash on Delivery order that was deducted from your Door dash balance. Specifically: You had a COD order with a deduction of 18.78. Your current COD balance is 44.72 which means that amount still needs to be recovered. Until this balance is cleared, future payouts will continue to be adjusted to offset the COD amount. So if you receive another payout, part of it may be used to cover the remaining COD balance. Once the full amount is recovered, your earnings will return to normal.
The Cash on Delivery order I'm referring to is from a past delivery where the customer paid you in cash at the time of drop off. In these cases, Doordash deducts the cash amount from your app balance to reflect that you've already received payment directly.