MONTH OF MAY SALES

05/02/26 5/02/26

EOC: 17/02/26 M&T *MOVERS MESSAGING CONTACT ID: 2b7cc8fb-b650-4c95-ad6d-935a24c0d8e2 Identity of the chatter: (AH) Name of the chatter: Stuart adman DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 10:02:52 Contact Number Update Status: Verified/07585276043 Email address Status: Verified/ Vivalavida65@talktalk.net CJM: N/A Old address WO: 23762190 New address WO: 23762192 QUERY: Customer want to move the service to new address. RESOLUTION: Process house move to the new property. Process normal TR. OLD ACCOUNT #: 7377070-01 OLD ADDRESS: 30 HELLYAR RISE HEDGE END SOUTHAMPTON SO30 4DP NEW ACCOUNT #: 7385903-01
NEW ADDRESS: 20 WALLACE AVENUE
BOTLEY SOUTHAMPTON SO32 2GL
DISCO DATE: 28/05/26 INSTALL DATE: 29/05/26(1pm-6pm) CONTRACT: New contract(Max VOLT Triple) TEL726730 90714658 404766 28/09/1993 SPEND CAP: £30.00 stuartbadman@outlook.com

Notes: To follow process the O2 sim.( unlimited data. £12.00/ month)

QUERY MOVERS MESSAGING CONTACT ID: 43916cae-0be2-4c12-b6d2-1c5bf0efcc70 Identity of the chatter: AH Name of the chatter: Elissa Richard ACCOUNT #: 749880704 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 14:05:33 Contact Number Update Status: Verified/ / 07365335849 Email address Status: Verified/ / 07365335849 CJM: N/A QUERY: Customer want to cancel the services. RESOLUTION: The customer initiated contact regarding service cancellation due to relocating. The agent explained that an early termination fee would apply as the account remains within contract, with fees quoted at £514.18 and later £483.24 depending on disconnection timing. The customer objected to the fee amount and requested cancellation at the natural contract end date instead. The agent created a case documenting the early disconnection fee concern and verified the contract end date. The customer decided to postpone both the cancellation and complaint resolution, requesting no changes to the account at this time.

QUERY MOVERS MESSAGING CONTACT ID: 41507dd4-9dc9-4983-bc05-b0db6cb0316b Identity of the chatter: AH Name of the chatter: Matthew Shorthouse ACCOUNT #: 989633602 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 15:50:10 Contact Number Update Status: Verified/ 07306552726 Email address Status: Verified/ m.shorthouse@outlook.com CJM: C-0205263621 QUERY: Customer want to cancel the services. RESOLUTION: The customer wishes to cancel the services. While I was discussing the early termination fee, the customer expressed dissatisfaction with the fee. Customer said that" Forget it, that's ridiculous, I don't have that kind of money spare" Leave the account as it is. NFAT. Customer went unresponsive during the The customer requested to cancel their broadband service due to relocating to a new property where they already have broadband established. The agent confirmed the new location is serviceable and offered alternative deals, which the customer declined. An early termination fee was quoted, which the customer found unaffordable. The agent created a complaint case and explained contractual obligations regarding early disconnection fees. A case number was provided for reference. The agent scheduled a disconnection date 60 days from the conversation date as the maximum available on the system, with instructions to contact back if the customer wishes to reschedule. The customer requested resolution updates via email. The agent indicated the customer would receive contact within 24-48 hours regarding the complaint resolution.

QUERY (EOC:31/10/2027) MOVERS MESSAGING CONTACT ID: e38f9be1-06a0-4139-ad9f-8bcab3c583ed Identity of the chatter: AH Name of the chatter: Shilkumar Patel ACCOUNT #: 927181611 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 16:28:43 Contact Number Update Status: Updated/07810821451 Email address Status: Verified/Patelshil17@gmail.com CJM: N/A QUERY: Customer want to move to the new property. RESOLUTION: The customer requested assistance with moving home and transferring services to a new address. The agent confirmed the new address and requested installation as soon as possible (same day). The agent discovered an active service at the new address under another customer and explained the process: attempting to contact the current customer or submitting a form for automatic disconnection on the moving day, typically taking 24-48 hours. The agent requested confirmation to proceed but the customer did not respond. The chat session was ended by the agent after multiple unsuccessful check-ins.

QUERY MOVERS MESSAGING CONTACT ID: 9945ec0c-7b89-408d-9724-c13fbf455861 Identity of the chatter: AH Name of the chatter: MR MEHMOOD SHAIK ACCOUNT #:2096244-14 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 16:47:09 Contact Number Update Status: Verified/ Email address Status: Verified/ CJM: N/A QUERY:QUERY: The customer has advised that they are using their previous equipment (legacy kit); however, the device is failing to establish a connection.
RESOLUTION: The customer contacted regarding relocation and inquired about reusing their existing equipment at the new property. The agent confirmed the installation date and self-installation type. The customer reported delays in receiving the movers pack and lack of mobile network at the new address. The customer had not received an activation SMS. The agent explained the customer will receive a movers pack with cables and instructions, and upon the activation date will receive an SMS requiring a GO response to activate services. The agent provided contact information for support during the self-installation process.

RETENTIONS MESSAGING CONTACT ID: 57ab7485-9dac-4179-a9f6-3bbdcdeb442b Account number: 12944605 Identity of the chatter: AH/ Name of the chatter: Paul Thompson DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 17:12:01 Contact number update status: Updated/+447810449213 Email address status: Verified/Paulthompson82@outlook.com DISCO - 30 days CJM: N/A WO: 18788151 QUERY: Cancelling Account RESOLUTION: Process 30 days disconnection DISCO DATE: 01/06/26 DISCO REASON: AB

BE 1 39.81 14/05/26 3/06/26

DISCO MOVERS MESSAGING CONTACT ID: 7eb0fa7a-aa22-4b36-b371-a25af22ae7c8 Identity of the chatter: (AH) Name of the chatter: Vanne John Punongbayan Account Number: 91282402 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 17:38:27 Contact Number Update Status: Updated/ 07741836547 Email address Status: Verified/ Vannejohn@hotmail.com CJM: N/A WO: 42152318 QUERY: Customer want to cancel due to moving RESOLUTION: Booked disconnection. (Advised EDF) Final bill discussed. Advised to return Equipment. NEW ADDRESS: ? MOVING DATE: 30/05/26 DISCO DATE: 30/05/26 DISCO REASON: CD

DISCO MOVERS MESSAGING CONTACT ID: 4c54519e-07e9-4c21-bce2-bbebb5747287 Identity of the chatter: (AH) Name of the chatter: Jake Harvey McDermott Account Number: 708660706 DPA STATUS: PASSED DPA TIME STAMP: 02-05-26 09:05:50 Contact Number Update Status: Updated/07511963958 Email address Status: Verified/jakeharvey2000@gmail.com CJM: N/A WO: 39181268 QUERY: Customer want to cancel due to moving to (non-serve) RESOLUTION: Booked disconnection. (Advised EDF/Educated about EDF waiver for non-serve) Final bill discussed. Advised to return Equipment. NEW ADDRESS: 72 Chestnut Lane Leeds LS14 6GJ MOVING DATE: 9th May 2026 DISCO DATE: 9th May 2026 DISCO REASON: MM