_SHIPPING COST SCRIPT_
Scenario: The customer is unhappy with the cost of shipping.

Opportunity: Passport removes standard shipping and service fees all year 
saving money immediately.

*What to Say to the Customer:*
"I see there's a shipping fee on your order. With Celebrations Passport, you'd get free standard shipping and no service charge for a whole year-for just [INSERT PRICE]. Would you like me to add it for you today?"

_PROMO SCRIPT_
Scenario: The customer has a promo code and wants to save even more.
 
Opportunity: Pair their product savings with free shipping—maximizing value.
 
*What to Say to the Customer: *
“That promo code helps with the product price. With Celebrations Passport, you also save on shipping and service charges all year. It’s only [INSERT PRICE]. May I sign you up?"

_ONETIME ORDER SCRIPT_
Scenario: The customer says they don't order often.
 
Opportunity: Passport works across all our brands—so there’s plenty of opportunity in a year.
 
*What to Say to the Customer: *
"Even if you don’t order often, Celebrations Passport works across all our brands and lasts a full year. It’s only [INSERT PRICE]. Would you like me to add it to your order today?"

_MULTIPLE ORDER SCRIPT_
Scenario: The customer places more than 1 or 2 orders throughout the year.
 
Opportunity: Passport pays for itself after just one or two orders, and you can save all year for any occasion across our family of brands!
 
*What to Say to the Customer: *
"If you place more than one or two orders a year, Passport pays for itself. You’ll get free shipping and no service charges for just [INSERT PRICE]. May I go ahead and add it?​​​​​"

_LAST MINUTE SCRIPT_
Scenario:  A customer is placing a last-minute order.
 
Opportunity: Let the customer know that Passport includes reduced express shipping rates and free standard shipping.
 
*What to Say to the Customer: *
"If you’re sending something last-minute, Passport gives you free standard shipping and lower express rates. The price is only [INSERT PRICE]. Would you like me to add it to this order?​​​​​"