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krystal perez, 28 Oct. 2023 , 02:17am Hello
T-Mobile, 28 Oct. 2023 , 02:17am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]
T-Mobile, 28 Oct. 2023 , 02:17am In a few words, what would you like to do today? [Read]
krystal perez, 28 Oct. 2023 , 02:17am I would like to talk to a customer service representative
T-Mobile, 28 Oct. 2023 , 02:17am Let’s work on your request. [Read]
T-Mobile, 28 Oct. 2023 , 02:17am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]
Abigael, 28 Oct. 2023 , 02:18am Hi Krystal , this is Abby from T-Mobile, how may I help you? [Read]
krystal perez, 28 Oct. 2023 , 02:18am Hello just wanted to check in and ask why am I being charge $15 for Netflix when it’s included in my account?
krystal perez, 28 Oct. 2023 , 02:19am I see a charge of today for Netflix at $15 which last month when I spoke with a representative they assured me it’s “on us” this is the 2nd time I’m being charged
Abigael, 28 Oct. 2023 , 02:19am I'd love to help you with that let me double check your plan included [Read]
krystal perez, 28 Oct. 2023 , 02:20am Ty
Abigael, 28 Oct. 2023 , 02:20am Your satisfaction is a great complement for us Krystal ❤️ [Read]
krystal perez, 28 Oct. 2023 , 02:22am I just RE added the Netflix on my app but why is it charging $4.99
krystal perez, 28 Oct. 2023 , 02:22am Isn’t it suppose to be free?
krystal perez, 28 Oct. 2023 , 02:23am Can you guys refund me back the difference
Abigael, 28 Oct. 2023 , 02:23am Thank you for patiently waiting as per checking the included to your plan Netflix On Us (2+ Lines).
May I know when you will be charged? [Read]
krystal perez, 28 Oct. 2023 , 02:24am I was charged today $15
krystal perez, 28 Oct. 2023 , 02:25am I just RE added the Netflix to my account thru the app
krystal perez, 28 Oct. 2023 , 02:25am But it says I’ll pay $4.99! Now so it’s not free anymore?
krystal perez, 28 Oct. 2023 , 02:27am Can you credit my account with the remaining amount ?
Abigael, 28 Oct. 2023 , 02:29am We really understand and I'm sorry if you having this kind of problem , nothing I will make your day better. [Read]
krystal perez, 28 Oct. 2023 , 02:29am So can you credit my account the $10.00 ?
krystal perez, 28 Oct. 2023 , 02:30am Or how can you notify Netflix to stop charging me
krystal perez, 28 Oct. 2023 , 02:30am This is the 2nd time already they pull $15 from my bank
krystal perez, 28 Oct. 2023 , 02:30am And last time I had RE signed up as well
krystal perez, 28 Oct. 2023 , 02:32am Hello ???
Abigael, 28 Oct. 2023 , 02:32am Thank you for waiting. [Read]
Abigael, 28 Oct. 2023 , 02:32am As I can see here the main reason why the bill for Netflix is going up due to the subscription that supposed to be included on the plan [Read]
Abigael, 28 Oct. 2023 , 02:34am With the plan that you have it supposed to be standard however it seems that the one that has been billed towards the account is for a family Netflix where in it is not being covered , however the good thing is that it is a discounted amount that is why there are still charges. [Read]
krystal perez, 28 Oct. 2023 , 02:35am Ok so how can Netflix know that I’m being charged thru T-Mobile? An not take money out of my bank account
krystal perez, 28 Oct. 2023 , 02:35am You guys are both charging me for Netflix
krystal perez, 28 Oct. 2023 , 02:36am And I don’t know why I have a family Netflix only 1 person watches Netflix it’s me an I have it on my phone & tv that’s it’s nobody else on my plan that watches it
krystal perez, 28 Oct. 2023 , 02:36am Can I downgrade the Netflix to single ??
Abigael, 28 Oct. 2023 , 02:38am Since the subscription was on a family plan then that will still be billed under T-Mobile and not outside TMOBILE. We can actually downgrade it. All you just have to do is to log out from that account and make sure all devices are log out. Then please do refer on the text that I will be sending for redemption and that will automatically be reset. [Read]
Abigael, 28 Oct. 2023 , 02:39am Everything is now sent we just have to make sure that we are log out first before redeeming it. [Read]
Abigael, 28 Oct. 2023 , 02:39am What happen was when we are being logged in to different devices there are options in there that is saying we can upgrade and billed under Tmobile. Since Netflix is sync with your bill that is the main reason it was changing. [Read]
krystal perez, 28 Oct. 2023 , 02:41am Ok so I logged out already
krystal perez, 28 Oct. 2023 , 02:42am Let me try an redeem it
Abigael, 28 Oct. 2023 , 02:43am Thank you for letting me know that , let me go head an redeem it, I will give you update once I'm done. [Read]
krystal perez, 28 Oct. 2023 , 02:43am Ok now what ?
krystal perez, 28 Oct. 2023 , 02:43am Ok I did it on my end
krystal perez, 28 Oct. 2023 , 02:45am Ok yea so I still see it’s $4.99 an it says active so my question is it’s not free anymore??
krystal perez, 28 Oct. 2023 , 02:45am Because you guys say it’s “on us” correct?
Abigael, 28 Oct. 2023 , 02:46am We really appreciate that , yes it will really show on us since that is the coverage that you have which is $4.99 and that will just be a representation of the bill. [Sent]