🟢 Basic Steps (Always Start Here)

	1. End the Charging Session
		-Ask the driver: “Did you end the session from the HMI?”
		-If not, direct them to press Stop on the HMI screen.
		-Do not use the S3 button to end the session prematurely.
	2. Disconnect Procedure
		-Press the S3 button.
		-Pull the connector straight back and parallel to the port.
		-Avoid pulling upward or outward, especially for taller individuals.
		-If stuck, a gentle wiggle is okay—no forceful pulling.

🟡 Understanding the eCascadia Charging Port

	*Port Usage:
		-Most use Port A.
		-Schneider keeps Port B closed.
		-Nevoya rarely uses Port B.
	*Key Component:
		-The disconnect button on the vehicle is crucial.
		-It’s a mechanical latch—pressing the button lifts the latch to release the cable.
	*Common Mistake:
		-Forgetting to press the vehicle-side button before pulling.

🔴 What Not to Use

	1. “Unlock” Button on Charger:
		-Does nothing—designed for chargers with software-controlled locks (not used here).
		-Ignore it during troubleshooting.
	2. Reset Button:
		-Only useful if the session won’t start.
		-Not helpful for disconnecting.

🔧 Advanced Troubleshooting

	*Manual Override:
		-Look for the small red lever on the vehicle—this is the manual disconnect override.
		-Use this if the standard button doesn’t work.
	*If All Else Fails:
		-Ask the driver to contact their vehicle OEM hotline.
		-Check for visible damage to the cable or connector.
				-If damaged (e.g., jammed latch, ripped faceplate), it’s very noticeable.
	*Dispatch Protocol:
		-If damage is confirmed, call the 24/7 dispatch line (found in the ticket).
		-Request a 4-hour dispatch—only for exceptional cases.



✅SUMMARY CHECKLIST

1. Confirm session ended via HMI
2. Press S3 button and pull parallel
3. Press vehicle-side disconnect button
4. Use manual override lever if needed
5. Avoid using “Unlock” or “Reset” buttons
6. Contact OEM hotline if issue persists
7. Check for damage and dispatch if necessary