Rate Plan Increase

Thank you for reaching out. Costs are rising and we haven't touched plan prices in nearly a decade. Even as we've kept prices steady, we've continued to pack our plans with value and build out the industry's best 5G network. Upon checking, your account is indeed included in the ones that received SMS updates on the upcoming increase of rate plan charges. These new charges will take effect on your June or July bill (should be for the cycle starting June 14). Let me just check more details about this for you.

Just to let you know that here at T-Mobile we are committed to offering the best value in wireless with low prices and a best-in-class 5G network, and we have no intention of ever changing that. As costs continue to rise, for the first time in nearly a decade we’re making small adjustments to the prices of some of our oldest rate plans.

Can I switch to a lower priced plan?

Yes, if you are ok with just the basics in a plan, we can look at our Essentials plan lineup. Moving you to this taxes and fees excluded plan may lower your base monthly rate plan charge; however, you will now have taxes and fees billed on top of your monthly charge and Netflix is not included. Changes to your rate plan may also impact your device and promotional credits.

Can you add any discounts to my account?

Thank you for reaching out. We offer Autopay discounts where you can save $5/line, up to 8 lines, when you pay with and keep an approved payment method on file. Let's look up your account to see if you are currently enrolled in Autopay.

Do I have Price Lock?

Thank you for reaching out. Let’s move to DM so that I can safely verify your account and check your rate plan and activation date.

Do you have any lower cost plans I can consider?

Thank you for reaching out. Let’s look at your account to see how you are currently using your plan and what options are available to you. [For Social Care Only] Let’s move to DM to check your account.

I don’t agree to this, can I opt out?

Thank you for reaching out. No, you cannot opt out of these changes, but you can move to any other rate plan we offer, including newer plans packed with even more value and benefits. Would you like to review your account?

I don’t want to pay this much. What other options are available to me?

I understand that this change may be causing financial hardship. Autopay may be an option for you, when you sign up for Autopay with a Debit card or bank account you will start receiving a $5 discount per line, up to $40 per month.

REACTIVE ONLY. Do you support Un-contract guarantee? not paying bill, cancl

Thank you for reaching out. Let's authenticate and check your account details.

This doesn’t seem Un-Carrier?

Thank you for reaching out. We're adjusting prices to respond to rising costs, but we are still committed to offering low prices and best value in postpaid wireless. That will not change. We offer customers more for every dollar they spend than ever before especially when you consider taxes & fees included and all the benefits for being a T-Mobile customer.

What about Price Lock?

Thank you for reaching out. If you have Price Lock today, then nothing changes for you.

What are you doing/what did you announce?

Thank you for reaching out. We’re making minor adjustments to the price of some of our oldest rate plans. The majority of our customers are not included.

When do these changes take effect?

Thank you for reaching out. We’ll notify included customers.

Who is included/which rate plans?

Thank you for reaching out. A portion of our customers who are on some of our oldest rate plans will hear from us about changes. The majority of customers are not included.

Why are you doing this?

Thank you for reaching out. Costs are rising and we haven't touched plan prices in nearly a decade. Even as we've kept prices steady, we've continued to pack our plans with value and build out the industry's best 5G network.

Will my services or features change/will I get more or anything new?

Thank you for reaching out. No. There is no change to your benefits, plan type or due date and we’re still committed to offering low prices with all the value and benefit you’ve always received.

I just got a text message saying you’re changing the price of my plan. What are you doing?

Thank you for reaching out. We’re making small adjustments to the price of some of our oldest rate plans.

I heard you are increasing prices, is that true?

Thanks for reaching out. We’re making small adjustments to the price of some of our oldest rate plans. The majority of our customers are not included. You will receive a text message on May 22, if you are included.

Why are you doing this?

Costs are rising, and we haven’t touched plan prices in nearly a decade. Even as we’ve kept prices steady, we’ve continued to pack our plans with value and build out the industry’s best 5G network.

When do these changes take effect?

We’ll notify included customers on May 22. They will see the increase on their next bill, starting as early as June 5.