Opening

Opening Spiel:

1. No concern mentioned

Hi, This is Errol from T-Mobile. How may I help you?

1. Basic inquiry Hi, This is Errol from T-Mobile. I'm happy to help take care of …. for you.

2. cx (customer) with concern Hi, This is Errol from T-Mobile. I'm here to help. Let's partner together to get this resolved.

Closing Spiel: Awesome! So happy we were able to help. Have a great rest of your day.

Here in T-Mobile we're glad to assist you regarding your - We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day!

ASSUMPTIVE CLOSING (middle of convo before providing reso):

While I am working on your account, do you perhaps have any other concerns related to your plan, bill, promotion, or network to ensure we can make your day better?