ATLAS BRANDS END OF COURSE PRCTICE: SALES AND SERVICE
Agent and Customer Responsibilites
Agent:
 
Use correct opening verbiage

 
Ask clarifying questions
 
Offer appropriate celebratory/empathy statement
 
Make all sales offers (upsell, add-on, Passport, TSP)
 
Help the customer "shop" and suggest items on
the provided list
 
Use your resources if the "customer" has questions
Customer:
 
Provide a name, address, phone number for the customer and recipient
 
Treat the agent professionally
 
Use only the item numbers provided
 
Accept offers if the agent makes a great pitch!
 
Do not try to "trick" the agent by giving inaccurate information
 
Ask questions, such as storage instructions or describe the components
******
End of Course Roleplay and Practice
Completed
Important Reminders
Completed
Agent and Customer Responsibilities(Current Page)
Completed
Payment and Products for Practices
In progress
Shari's Berries - Birthday
Shari's Berries - Birthday
In progress
Customer - Birthday Sales
In progress
Agent - Birthday Sales
In progress
Customer - Status Check
In progress
Agent - Status Check
In progress
Simply Chocolate - Love and Romance
Simply Chocolate - Love and Romance
In progress
Customer - Love and Romance Sales
In progress
Agent - Love and Romance Sales
In progress
Customer - Billing
In progress
Agent - Billing
In progress
Fruit Bouquets - Just Because
Fruit Bouquets - Just Because
In progress
Customer - Just Because Sales
In progress
Agent - Just Because Sales
In progress
Customer - Order Change Service
In progress
Agent - Order Change Service
In progress
The Popcorn Factory - Congratulations
The Popcorn Factory - Congratulations
In progress
Customer - Congratulations Sales
In progress
Agent - Congratulations Sales
In progress
Customer - Cancel Service
In progress
Agent - Cancel Service
In progress
Cheryl's Cookies - Just Because
Cheryl's Cookies - Just Because
In progress
Customer - Just Because Sales
In progress
Agent - Just Because Sales
In progress
Customer - Order Change Service
In progress
Agent - Order Change Service
In progress
1-800-Flowers.com - New Baby
1-800-Flowers - New Baby
In progress
Customer - New Baby Sales
In progress
Agent - New Baby Sales
In progress
Customer - Quality Service
In progress
Agent - Quality Service