- "We understand mistakes happen. Our team works with the Virginia Department of Transportation to make sure the Express Lanes are clearly marked. 
In the future, please keep an eye out for the purple and white signs leading up to and on the Express Lanes. 
- To prevent your GPS from directing you onto our Lanes again, please adjust settings within your GPS to avoid tolls. All signs leading up to and within the Lanes have a purple and white “E-ZPass” logo to help all drivers understand they need an E-ZPass.
 -  I can take your payment over the phone now with your credit card to avoid any penalties and/or additional fees."