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ray hsu, 19 Jul. 2022 , 08:03pm Hi
T-Mobile, 19 Jul. 2022 , 08:03pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]
T-Mobile, 19 Jul. 2022 , 08:03pm In a few words, what would you like to do today? [Received]
ray hsu, 19 Jul. 2022 , 08:03pm I need help to activate the SIM card
T-Mobile, 19 Jul. 2022 , 08:03pm Let’s work on your request. [Received]
T-Mobile, 19 Jul. 2022 , 08:03pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]
ray hsu, 19 Jul. 2022 , 08:05pm I need help to activate the SIM card
ray hsu, 19 Jul. 2022 , 08:05pm Hi
Angelica, 19 Jul. 2022 , 08:08pm Hi Ray! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.
I know how important it is for you to have your sim activated. no worries since you got me here on the chat I can definitely help you on activating your sim card. May I just ask if which number are we going to work on today? [Read]
ray hsu, 19 Jul. 2022 , 08:12pm Sure
ray hsu, 19 Jul. 2022 , 08:13pm 7149363685
Angelica, 19 Jul. 2022 , 08:15pm Thank you so much for this, Ray. Let me just go ahead and process this one for you. [Read]
ray hsu, 19 Jul. 2022 , 08:15pm Ok
Angelica, 19 Jul. 2022 , 08:18pm Thank you so much for your all out patience! I will be sending you a one time pin under the number ending 3685, please do relay it here on the chat once received. [Read]
ray hsu, 19 Jul. 2022 , 08:20pm I didn’t receive it
Angelica, 19 Jul. 2022 , 08:21pm Thank you for letting me know about this, Ray. I will try and send it under the number ending in 8038. please relay once received. Thank you😊 [Read]
ray hsu, 19 Jul. 2022 , 08:21pm 693181
Angelica, 19 Jul. 2022 , 08:23pm Thank you so much for this! let me just go ahead and process this one. [Read]
Angelica, 19 Jul. 2022 , 08:25pm May I please have the ICCID and the sim number? You can see it on the sim bed [Read]
ray hsu, 19 Jul. 2022 , 08:26pm 8901260707747275879f
Angelica, 19 Jul. 2022 , 08:29pm Thank you so much for this Ray! I successfully updated your sim here on my end.
Just a heads up that while most changes occur within minutes, it may take up to 2 hours for the new SIM to activate. Turn off the device and turn it back on during the two-hour time frame until a ‘Welcome to T-Mobile’ text message is received. [Read]
ray hsu, 19 Jul. 2022 , 08:30pm Ok
Angelica, 19 Jul. 2022 , 08:31pm Thank you, Can you please provide me your IMEI? [Read]
ray hsu, 19 Jul. 2022 , 08:33pm 353968100766840
Angelica, 19 Jul. 2022 , 08:33pm Thank you so much for this, Ray. let me just go ahead and update your IMEI here on my end. [Read]
ray hsu, 19 Jul. 2022 , 08:34pm Ok
Angelica, 19 Jul. 2022 , 08:34pm Thank you, already working on it! [Read]
ray hsu, 19 Jul. 2022 , 08:37pm So it’s not ready yet?
Angelica, 19 Jul. 2022 , 08:37pm Thank you so much for your all out patience, i successfully updated some of the detail here on my end. kindly restart your device and let me know once it works on your end.😊 [Read]
ray hsu, 19 Jul. 2022 , 08:40pm It works
Angelica, 19 Jul. 2022 , 08:41pm Awesome! I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with? [Received]
Angelica, 19 Jul. 2022 , 09:06pm Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one! [Sent]