TEMPLATE

SWC TEMPLATE Contact ID: Customer Name: Postcode: Door number: Query: Service: SOR Number: O2 Order Reference ID: DD Activated: Yes or No Upfront Payment Taken: £XX - Partial/Full Payment

EBB TEMPLATE: Contact ID: Name of the chatter: Account number: DPA STATUS: PASSED DPA TIME STAMP: QUERY: Order/Package: POST CODE: DOOR NUMBER: W/O NUMBER:

PERMISSION TO TRANSFER Where to transfer: Reason for transfer: Start of the chat: Name of the customer:

FOR SMS: Name: Phone number: Part where cx became unresponsive: