Oh as I can see it here the reason of the promotions was remove because the line is inactive, might be the reason for this is because of glitch but nothing to worry I am here to help, I will send the details for promo escalation so that we can get back the promotions.

For now I will cover the discounts of $27.09. 

I will personally get back to you after 7 business days regarding with promotions, may I know your thoughts on this please?

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No problem, Drew, it is not your fault so we will do our best to get back the promotions.

For now, I will work on your adjustment for this month. While working on it would there be anything else that we can help you out?