Tivo V6 Tivo TV 360 TV 360 mini Virgin TV box / Stream box -------BB------ **DOCSIS - data over cable service interface specification -Hybrid Fiber Coaxial network - main box >> fiber >> VM box >> copper >> house **XGS-PON - 10g Symmetrical Passive Optical Netwok -FTTP >> Full fiber to the premise >only can get stream box >can't get landline ---advantages---- > up to 2gbps w/Gig2 service & up to 1.1gbps on cable > M125 to Gig1 and Gig2 tiers >Max pods and Hub5x routers for future proofing > max 30mbps -free for Gig 1 and up tier -free for lower tier with o2 -£8 for lower tier without o2 >Volt bundles with o2 mobile ----equipment--- *Super Hub 3 - 4 eth ports ; up to 500mbps > bgn-ac > wifi5 *Super Hub 4 - 4 eth ports ; up to Gig1 > smarthub - self diagnosis ; bgn-ac > wifi5 *Super Hub5 - 4 eth port ; up to Gig2 > smarthub - self diagnosis and cx update for faults , recycled plastic , bgn-ax > wifi6 *5x - extender ; compatible with Hub 3&4&5 > wifi6 ------VM BB services------ M125 - dl: 133 to 137 mbps; ul:21mbps - live on your own - up to 5 devices as a couple; up to 10 on your own - basic streaming, browsing , one at a time gaming M250 - dl:267 to 273 mbps; ul: 26mbps - 10 devices for a family of four; up to 15 for a couple - streaming in HD, downloading movies and games M350 - dl:372to 382mbps; ul: 36 to 37mbps - medium-sized HH - 10 devices for a family of six; up to 15 for a group of four - fairly data heavy (gaming and streaming simultaneously - one person wfh M500 - dl:517 to 544mbps; ul: 50 to 52mbps - medium to large HH - 15+ devices - several gaming and streaming simultaneously Gig1 - dl:1064to 1138mbps; ul: 96to 104mbps - Watch TV in Ultra HD and use your VR headset without a hitch - up to 100 device (smarthome, cctvs) -ave 1130mbps Gig2 - dl: 1932to 2085mbps; ul:207 to 208mbps - req FTTP - pinakasyala --------------EXTRA *Homeworks - monthly subscription of £10.99 - prem internet security and prem tech supp - VM F-Secure SAFE > up to 10 devices (against malware, etc + parental controls - Gadget Rescue > remote tech supp covering most devices + free daily PC health check for Windows - prio engineer appts the next working day *Wifi Guarantee w/wifi Max - auto included - £100 bill credit if you get below 30mbps per room - after investigation - ============================= TV Line rental - UK monthly fee for the physical wire connecting VM to your home - not available for FTTP - usually bundled with BB - maintenance fee (inclusive in the plans) - 19.00 Time Division M - copper analogue phone network 21CV - over the HFC - req Hub 3.0 (connects to router instead of the phone socket ) - handset not provided EBUL - emergency backup line - cx who has accessibility needs or telecare devices - no mobile - lasts for 8hrs on standby and 1hr of talktime - req LL - works even if line is down ========= TV Plans = BackBook > Frontbook Talk weekend > Weekend Chatter - weekends Talk More evenings&weekends > Evening and weekend chatter - weekends (7pmto7am) - UK mobiles Talk More Anytime> Anytime Chatter - Anytime 24/7 - UK mobiles Talkmore Int'l Anytime > Int'l Anytime Chatter - Anytime 24/7 and 50 int'l countries - UK mobiles *CCF -call connecting fee ========== LL - starts from 01, 02, 03 *WC -unli weekend calls to UK LL -unli weekend calls to UK mob excluding Jersey, Guernsey and Isle of man -free calls to freephone *E&WC -same as WC but only for covered periods *AC - unli calls to LL and mob anytime *IAC -same as AC + minutes for intl =============== Telephony Call features - VM 1571 - VMplus > remote access and message alerts - Caller display - call waiting - call barring - call divert - ring back when free - reminder call - 3way calling - Anonymous call reject =========== Telephony Add-ons -Talk Int'l £2 - discounted call rates -Talk Int'l £5 - 250min /month to ll in int'l and mobile in 6 int'l destinations - TI £10 - 100min " - Talk Mobile £2- subject to specific mobile tariffs - Talk Mobile £5 - " - TM £10 - includes 600m/month to UK mobiles - Talk 08 £2 - 250m/month for direct dialed voice calls to UK numbers starting 0845 or 0870 - Talk 08 £5 - 250m/month for direct dialed voice calls to UK numbers starting 08 ============= 59 minute redial rule - usually for older /legacy ll plans where calls exceeding 60min are charged extra for the exceeding minutes ++++++++++++++++++++ O2 -separate billing and contract -partnered with VM > prev VM mobile moved to o2 -double data -Wifi Guarantee w/wifi Max -wifi Max -O2 Wifi hotspots (where can cx find list?) -O2 travel inclusive zone (roaming kineso-50 countries) -price rise - £2.50 / yr --------------------------------with o2 > Volt package (e.g. M250 to V250) Volt plans -if bundled with o2 sim plan > BB tier upgrade from orig plan > double data from offered sim plan > free 3 wifi max > O2 travel inclusive zone >3 or 6 months extra **Max Bolt - req 250gb o2 plan ----------------- Volt Plans: Ultimate - Data rollover , Unli min & text, unli mms , o2 travel, o2 prio , choose an extra (plan life), O2 SATELITE Plus - same except o2 satellite and multisave, choose an extra (6months) Classic - same except o2 satellite, multisave and data rollover, choose an extra (3months) ---------------------------- Perks with o2 (subject to change) -shopping discounts -sporting events and concert tickets -entry to prize draws -exclusive offers -use app to check ------------------- O2 Travel inclusive zone -120 min and 120 text -no cap on data but subject to fair use -o2 network >5g speed in over 150towns across UK >3g and 4g covers most of Uk >over 16k o2 wifi hotspot ------------------- Extras for Consumers: Disney+ Amazon Music Amazon Prime Audible McAfee Cafeyn Xbox Game Pass Ultimate TNT Sports ------------------- Reconciliation process: 1. Type code MA @CM field > Enter 2. Put 1 to select Cx VMO2 Mobi info > Enter 3. Hit F9 and type o2 mobile number > Enter (this activates the Volt perks) ***** Do not forget to indicate the Order Number at the work order field -------------------------- ================== ICOMs codes: >no personal deet changes > F2 to go to @CM > to go to windows/screens :: SS - serviceable status HM - House maintenance (all three has to be Y, or else an engineer is neeeded) VS - Customer services >ac - active ; di - disconnected; pi - pending install; pi - pending dc CR - Credit Limit/score ; Telewest BB EM - Email Maintenance NC - No contact - not working anymore 57 - Cx Ledger - first check - Acct Details / Bal / Breakdown > I for itemized details CM - Cx Maintenance > Category ?? MP - Cx Payment methods > Purple - Active DD > 2 to view sort code on _ beside dd CC - Cx comments BE - Bill emulation > next cc bill > 5 for the itemized deets EQ - Cx Equipment Maintenance > EQ to _ to view details 16 - Cx demographic info - to view DOB PP - Edit Pending Payments by CX > 2 to _ ?? EB - E-billing Cx maintenance - change to paper bill >R beside e-bill to revert to paper bill ; charge 1.75 > My VM app to revert to e-bill CT - Display Acct Contracts - active contract details > EDF - early dc fee calcu CV - Contract View (historical) - contract docu sent to cx >F9 to view IR - Price Rise Summary/ Inflation Rate WC - Welcome letters Cx Contact file - alt del address for cx > HP to Contact type- Fulfilment Req ; A to Active kineso- Activate PS - Payment Summary - Prev Payment details WO - Cx work Order display - changes > Type 1 under ? to view order status > Status : CP - completed , FB - Future star/bill, ND- Not done , CN - cancelled MC - Monthly Charge Summary , existing promo CQ - VM Cheque Refund Screen > Processed -> Posted -> CB - Bill Day Change -> F10 to change (req : 0 bal, max of 2 changes/ yr0 CE - Work w/Acct events (EECC details and tracking details > Yodel prev > Inpost TN - Cx Tel number and details CG - Work w/ Acct Equipment Charges - potential penalty RK - Automated Credit Maintenance - applied rolling cr LS - Tv LOS - Allocated CR - cx has to report AS - Cr Adjustment > one-time CR for compensation (Allowances is TBA ) >goodwill etc *Pre sale screen check* HM WO VS BE SS CR 57 CT 37>bb 38>LL 36>TV CS>change of service 35> order entry 42> schedule (-S5) activation fee - 35pounds installation fee - 30pounds delivery fee - 5pounds