CALL FLOW

“Thank you for calling Vail Resorts, my name is . May I get you name?”

Picking the guest up off HOLD –

“Thank you for patiently waiting on the line…”

ENDING the Call –

“Thank you for calling Vail Resorts. Aside from (recap request/transaction). Is there anything else I can assist you with? Have a good day/evening.”

TRANSFERING the Call –

“Thank you for your patience. I do not have the ability to assist with (recap the request). I would like to transfer you to our (department) expert, is it ok for me to transfer you now?”

PROPER HOLDING THE CUSTOMER

Would that be fine if I will be placing the call onhold for 1 or 2 minutes ill be back after once i'm done.

IF THE CUSTOMER WOULD ASK YOU WHERE U LOCATED?

Vail resorts has many call centers in multiple countries. I am located in the Philippines.