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AGENT

OPEN SPILL -Thank you for calling Shari's Berries, my name is [FIRST NAME]. How may I assist you today?

Birthday Sales Scenario -I would be happy to assist you with placing an order. May I have your first and last name, please? -Thank you, may I have your phone number and zip code? -Thank you, and are you ordering for yourself or someone else today? -May I have the first and last name of the recipient, please? -Thank you, and may I have the zip code that we are delivering to?

Recipient Information -Will this be delivered to their home or work? -Thank you, may I have the street address? Is there an apartment number or Suite number? -May I have their phone number? Item -Do you have a product in mind? -Thank you, that is our Gourmet Drizzled Strawberries for [PRICE]. This item will arrive on [DATE]. Greeting -How would you like the message and signature to read? Just to confirm, your message will read: “Happy Birthday! I hope your day is as sweet as you are. Love, Mom.” Is that correct? -Are you ordering for anyone else today? -Let me share a great way to save on this order and future ones! Our Celebrations Passport Program gives you free standard shipping and no service charge on thousands of eligible gifts across our entire family of brands—including flowers, gourmet treats, and personalized items. It’s just $29.99 for the whole year, and the benefits start immediately, so you’ll save on this order today. If you send gifts often or love treating friends and family, this is a fantastic value. Would you like to enroll and start saving right away? Passport Offer

THE CALL -May I have your credit card number and expiration date please?  -May I have the name of the credit card holder, as it reads on the card? Note: Click "NO" for both questions "Are you the card holder? and Are you placing the order on behalf of the card holder?" -May I have your street address including the zip code? -Do you have an alternate phone number you would like to add? -Do you have an email address that you would like to add so that we can send you the order confirmation? CLICK COMPLETE ORDER -Is it ok to authorize your credit card?

Payment *CLICK TO UNMASK THE CALL