Christina Fernandez, 14 Jul. 2022 , 10:04pm Hello T-Mobile, 14 Jul. 2022 , 10:04pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 14 Jul. 2022 , 10:04pm In a few words, what would you like to do today? [Read] Christina Fernandez, 14 Jul. 2022 , 10:05pm Need a phone unlocked that I had on my account. I replaced it with a new phone and need the old phone unlocked T-Mobile, 14 Jul. 2022 , 10:05pm Let’s work on your request. [Read] T-Mobile, 14 Jul. 2022 , 10:05pm [Rich Content] [Read] Christina Fernandez, 14 Jul. 2022 , 10:05pm Learn how to unlock your device T-Mobile, 14 Jul. 2022 , 10:05pm [Rich Content] [Read] Christina Fernandez, 14 Jul. 2022 , 10:06pm Call me T-Mobile, 14 Jul. 2022 , 10:06pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Christina Fernandez, 14 Jul. 2022 , 10:07pm Call me Angelica, 14 Jul. 2022 , 10:09pm Hi Christina! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie. I understand how important it is for you to have your phone unlocked, no worries since you got me here on the chat I can definitely help you check on this one. May I just ask if this is for the line ending in 9136? [Read] Christina Fernandez, 14 Jul. 2022 , 10:09pm Yes Angelica, 14 Jul. 2022 , 10:10pm Thank you so much for the confirmation, yes I can absolutely help you process the unlock. Please do allow me some time to fully check this on your account. 😊 [Read] Christina Fernandez, 14 Jul. 2022 , 10:11pm Ok Christina Fernandez, 14 Jul. 2022 , 10:11pm *************** Angelica, 14 Jul. 2022 , 10:11pm Thank you already working on this one for you! [Read] Christina Fernandez, 14 Jul. 2022 , 10:11pm That is the one that needs to be unlocked. I was told that one was paid off alrwady Angelica, 14 Jul. 2022 , 10:16pm Thank you so much for letting me know, please do allow me some time to fully check on this one for you, one moment please😀 [Read] Christina Fernandez, 14 Jul. 2022 , 10:16pm Ok Christina Fernandez, 14 Jul. 2022 , 10:17pm Thank you Angelica, 14 Jul. 2022 , 10:22pm You are more than welcome, Christina! Good news, as per checking in here you are totally eligible to unlock your phone. I will be needing your email address for this, and I will give you a call after 24-48 hours to update you about your device being unlocked. Sounds cool? [Sent] Christina Fernandez, 14 Jul. 2022 , 10:31pm Why 24-48 hours Angelica, 14 Jul. 2022 , 10:37pm Good question, it is usually being finished before 24 hours. IOS is heavily locked down from any third parties having access to their system files. They are also closed source with the keys being a heavily guarded Apple secret. Nothing to worry as I will give you a call for an update, please let me know your thoughts so far! [Read] Christina Fernandez, 14 Jul. 2022 , 10:37pm Is the following eligible for unlock Christina Fernandez, 14 Jul. 2022 , 10:37pm *************** Angelica, 14 Jul. 2022 , 10:38pm Thank you for this, please let me just go ahead and check this one for you [Read] Angelica, 14 Jul. 2022 , 10:45pm Thank you so much for patiently waiting, May I just ask about the device under this imei that you sent me, did you purchased this device under this account or other account? [Sent] Christina Fernandez, 14 Jul. 2022 , 10:56pm Yes the same account Christina Fernandez, 14 Jul. 2022 , 10:56pm Can u not find it Angelica, 14 Jul. 2022 , 10:58pm Thank you so much for the confirmation, as per checking in here the imei you provided is not associated in this account, may i just ask if you bought this with a different account or you filed a claim for a replacement for this device? [Read] Christina Fernandez, 14 Jul. 2022 , 10:58pm [Image] Christina Fernandez, 14 Jul. 2022 , 10:59pm That was my old phone before I purchased this iPhone 13 Christina Fernandez, 14 Jul. 2022 , 10:59pm Under the same account Christina Fernandez, 14 Jul. 2022 , 10:59pm So how could that be Christina Fernandez, 14 Jul. 2022 , 10:59pm Call me Angelica, 14 Jul. 2022 , 11:00pm Yes thank you, as for the screenshot that you provided me this is for the imei ending in 1232 for apple IPhone 11? [Read] Christina Fernandez, 14 Jul. 2022 , 11:01pm Yes Angelica, 14 Jul. 2022 , 11:05pm Thank you so much for the confirmation, this Imei that you sent me with the screenshot is the right one and that is associated with your account. Nothing to worry, as we can process one for you, please provide me your email so that you will be notified once we already processed the unlock for you. Please let me know your thoughts on this! [Read] Christina Fernandez, 14 Jul. 2022 , 11:06pm tagurrie@gmail.com Christina Fernandez, 14 Jul. 2022 , 11:06pm Both phones will be unlocked? Angelica, 14 Jul. 2022 , 11:07pm Thank you so much for providing me your email. Yes you are totally correct, nothing to worry as I am now going to process the device unlock for both lines since we got you fully covered. [Read] Angelica, 14 Jul. 2022 , 11:10pm Our goal at T-Mobile is to be #1 in your heart and choice! Based on my service today, how satisfied are you with T-Mobile? [Read] Christina Fernandez, 14 Jul. 2022 , 11:12pm Yes Christina Fernandez, 14 Jul. 2022 , 11:12pm Thank you Christina Fernandez, 14 Jul. 2022 , 11:12pm So this will take 24-48 hours to unlock the phones? Angelica, 14 Jul. 2022 , 11:13pm All for you! Yes that's totally correct, Christina. 😀 [Read] Angelica, 14 Jul. 2022 , 11:13pm It’s my responsibility and mission to deliver an experience that you rave to your friends and family about! Based on your experience with me today, how willing would you be to recommend T-Mobile to your friends and family? [Read] Angelica, 14 Jul. 2022 , 11:14pm As for my estimation, this will only take 24 hours, nothing to worry as I will give you a call after 24 hours to fully check on this for you. Sounds cool? [Read] Christina Fernandez, 14 Jul. 2022 , 11:16pm Ok Christina Fernandez, 14 Jul. 2022 , 11:16pm Thank you Angelica, 14 Jul. 2022 , 11:17pm You are very much welcome Christina! Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one! [Read] Angelica, 14 Jul. 2022 , 11:18pm Bye for now! ❤️ [Read]