* Fall off - Less than 30 days past due (can still set up) 
> I have checked the account and can absolutely see here that you can still set up a new payment arrangement on the account. We just need to wait for the current payment arrangement to be removed automatically by the system, which may happen anytime upon missing the arrangement date.

* Will I be suspended? 
> There is a possibility that the service may get disconnected, but the good thing about it is that once you set up a new one, your service will be restored. Your current arrangement is what keeps the account active, so it's highly recommended to keep it as it is and just check the T-Mobile App from time to time to see if it's ready to set up a new arrangement. Does this work for you? 

* Concern with restoration fee charge.
> Yes, the account will be charged $20 per line or a $60 cap for the restoration fee since we weren't able to fulfill the promised arrangement. But you don't have to worry about it that much, as that could be added to your new arrangement, which will give you ample time to settle the balance. It is highly suggested that if you ever have extra bucks, try to settle at least some small amount to lower the bill.

* 31plus days past due:
> Got the account, CX, and it shows that we can still set up an arrangement on the account; all we have to do is to settle the 31 plus days past due amount of $00.00. Shall we go ahead and proceed in processing the payment?

* Customer can pay:
> That's perfect! Would you like me to process the payment for you while I am here? Just please note that there will be a $10 processing fee for this. On the other hand, let us save those fees by doing this on your T-Mobile app or website. I can walk you through it. Which one do you prefer?
(Provide Payment SSO if cx wanted to do it on the app or website.)

* Customer cannot pay: (Asking for additional PA)
> I know this is a tough time right now and appreciate you wanting to settle the amount on the date you have mentioned. Right now, our system does require us to settle the $00.00 amount so we can set up a new arrangement. (Select some other options below and attach them here.)

* Account on family plan:
> I can see here that the account is currently on a family plan. Is there any option for the other account members to settle the current required past-due balance so we can set up a new arrangement?

* IF YES, PROCEED IN PROCESSING THE PAYMENT
IF NO: (Ladex)
> I absolutely understand the situation. I took the liberty of checking the account and if ever we may fail paying the account right now, your outgoing services and data will be impacted but the Incoming calls, text will still be intact. At this moment, it would be best to connect to a Wi-Fi either at home or if you can connect to a public Wi-Fi to use data.