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PREVIOUS DOCS CALL

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  1. Inquiry - misrouted call
  2. Symptom Description - customers calling for his mobile phone issue
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome: transfer to responsible partner
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : William Edward Model Number: Serial Number: Place of Purchase: Phone number : 6132997371

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335753767

TICKET ID 1152075326

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  1. Inquiry - refrigerator missing parts
  2. Symptom Description - he can't find part numbers but this is the lower glass shelf also supports two crispers in the bottom there's a plastic connection between the glass has broken
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Try VS but customer can't receive the link i sent through sms save new number via gcic
  5. Outcome: inform customer that he will need to callback using mobile phone number
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : customer using landline Name : Richard Harrington Model Number: RF220NCTAWW Serial Number:JKS94BBF4001Y JKS94BBF4001Y Place of Purchase: Phone number : 5192430517 /2266400121

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335756172

TICKET ID 2329823203

  1. Inquiry - fridge is pouring water out
  2. Symptom Description - fridge is pouring water out he already change the filter when he call before the leaked was all over the fridge
  3. Provide error code if present: no error code
  4. Troubleshooting provided: ISLO
  5. Outcome: create islo since the product is out of manufacture /customer disconnected the call because he insist to provide him the technician and he insisted that his item is still in warranty
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N- YES VS-Y/N - YES

8.) Additional comments or customer response : Name : Jason Carriere Model Number: RF23A9771SR Serial Number: 0KZ843AW800095A Place of Purchase: Phone number : 2493774444

  1. NCP Parts Needed: NA
  2. HRM Result: YES
  3. Sprinklr Case: #335770271

TICKET ID 2329825236

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  1. Inquiry - refrigerator has water and ice
  2. Symptom Description - customer try to change the filter couple strings of greenstuff she was draining 3 gallons
  3. Provide error code if present:
  4. Troubleshooting provided:
  5. Outcome: request a supervisor call/infrom customer she will received a callback from supervisor
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N N customer declined

8.) Additional comments or customer response : Name :Linda Kuse Model Number: RF261BAEAESR Serial Number: Place of Purchase: Phone number : 4168182108

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335780691

TICKET ID 2329828612

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  1. Inquiry - misrouted call for tv
  2. Symptom Description - customer calling because SHE HAVE A PROBLEM WITH THE REMOTE OF THE TV
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Mila Voihanski Model Number: Serial Number: Place of Purchase: Phone number : 4166180278

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335810758

TICKET ID: 1152077195

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  1. Inquiry - stove top
  2. Symptom Description - customer having prob on the knob is extremely sensitive and will turn on with the lightest push, he turn the knob off cause it clicked but its actually still on he find out like the highest setting which is not working knob for the front right burner THE OTHER KNOB IS NOT WORKING
  3. Provide error code if present:
  4. Troubleshooting provided: Check the knob mechanism Ensure the knob is functioning correctly by testing it multiple times.- HE BARELY TOUCH IT Verify that the knob requires both pushing in and turning to activate the burner. -he feel the heat in Purchase third-party cooktop knob covers or locks to prevent accidental activation. - it doesn't seem lock as per customer Check the Hot Surface indicator to confirm if the burner is active or recently used.- HE CHECK IT ALSO ITS ON provide SAMSUNGCANADAPARTS website
  5. Outcome: all troubleshooting done but its failed transfer to ECR
  6. Resources used ( paste links used): AGENT CO PILOT
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N = YES

8.) Additional comments or customer response : customer request for MANAGER Name : Colby Chapman Model Number:NE59J7651WS Serial Number: 0C8U7DCJ600480N Place of Purchase: Phone number :6043001622

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335816112

TICKET ID 2329835022

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  1. Inquiry - washing machine issue
  2. Symptom Description - clothes are not getting dry he call two days from now and the previous agent told that the dryer is clogged so the customer call the service then they clean the dryer vent as the drum is running but the cloth is not getting dry .
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Check the lint filter

Clean the lint filter after every cycle. Inspect and clean the heat exchanger filter every 20-30 cycles. Ensure proper room conditions

Verify the room temperature is above 20°C (70°F). Ensure the room is well-ventilated. Avoid overloading the drum

Dry fewer clothes at once, filling the drum up to 50% maximum. Select the correct cycle

Use the “TIME DRY” cycle instead of “NORMAL.” Disable the “ECO” mode for better drying performance. Run a vent blockage test

Ensure the drum is empty, then close the door. Go to Settings > Washer > Vent Blockage Test and tap Start test. The test takes about 2 minutes and displays "Testing..." during the process. Check the water tank or drain hose

If using a manual tank, ensure it is not full and empty it after each cycle. If using a drain hose, check for kinks or clogs and ensure it is properly connected. Inspect for error codes

Check for error codes like HE/HC (overheating), C8/C9 (airflow restriction), or od (drying time exceeds 240 minutes). Perform maintenance

Clean lint filter after every cycle. Clean heat exchanger filter after every 10 cycles.

Wipe drum and door seal weekly. Leave the door slightly open after each use. 5. Outcome: inform customer that i provide nearest service centre/ customer was disconnect the call 6. Resources used ( paste links used): 7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N yes

8.) Additional comments or customer response : CUSTOMER DOES WANT TO THE TROUBLESHOOTING BECAUSE HE SAID HE ALREADY DONE DOING THAT WITH THE PREVIOUS AGENT INSIST TO TALK TO SUPERVISOR Name : Urvish Sheh Model Number: DVE45N5300V/AC Serial Number: 0EXB5BCKC00208N Place of Purchase: Phone number : 6478302062

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335837270

TICKET ID: 2329839480

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  1. Inquiry - microwave error
  2. Symptom Description - customer was see an error code on microwave she already unplug the but still there's in error code
  3. Provide error code if present: C-D0
  4. Troubleshooting provided: the customer was not in the unit
  5. Outcome: customer will callback because she is not with the unit right now
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Nathalie Brett Model Number: ME11A7510D/AC Serial Number:0CCX7W0X400571A Place of Purchase: Phone number : 6132959066

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335850201

TICKET ID: 2329842579

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  1. Inquiry - stove the knob is broke
  2. Symptom Description - customer bought range but the knob is broken she w
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Go to the official Samsung Canada Parts website. Search for the specific knob model for your stove. Purchase the Replacement Knob

Add the knob to your cart and complete the purchase process. Install the New Knob

Replace the old knob with the new one following the stove’s design requirements. 5. Outcome: closed advise visit the Samsung Canada parts website 6. Resources used ( paste links used): 7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket Overall judgment: No items requiring inspection based on diagnosis symptoms

RM- Y/N = Y VS-Y/N = Y

8.) Additional comments or customer response : Name : Katherine Oppon Model Number: NE63T8311SS/AC Serial Number:0HKE7DCT600470E Place of Purchase: Phone number : 4389950825

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335867922

TICKET ID 2329847103

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  1. Inquiry - customer regarding a repair he already have ticket
  2. Symptom Description - customer not provided
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome: customer disconnect the call
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : custom Name : Model Number: Serial Number: Place of Purchase: Phone number : 6478931105

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335876948

TICKET ID: 1152079775

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  1. Inquiry - Samsung dryer
  2. Symptom Description - asking how to turn of the dryer
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Press the Power button This will turn off the dryer immediately, regardless of the remaining time.
  5. Outcome: customer agreed that issue was solved
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Gloria Strollovich Model Number: Serial Number: Place of Purchase: Phone number : 5148633918

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335882797

TICKET ID 2329850959

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  1. Inquiry - regarding the status of his order
  2. Symptom Description - customer asking if the order was in progress
  3. Provide error code if present: no error code
  4. Troubleshooting provided: infrom customer that i connect him over to responsible partner
  5. Outcome: transfer to estore
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Nathan Vancrawligan Model Number: Serial Number: Place of Purchase: Phone number : 6479757877

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335886023

TICKET ID: 1152080121

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  1. Inquiry - GAS RANGE oven won't heat
  2. Symptom Description - oven wont heat and the thermostat is switch are broken
  3. Provide error code if present: no error code
  4. Troubleshooting provided: try to vs but customer not responding
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : John Sabourin Model Number:HGPR30S4/NG Serial Number: 0rht7ccr200008b Place of Purchase: Phone number : 5193193002

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335889911

TICKET ID : 2329853155

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  1. Inquiry - customer disconnect
  2. Symptom Description -
  3. Provide error code if present: no error code
  4. Troubleshooting provided:
  5. Outcome:
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : NA Model Number: Serial Number: Place of Purchase: Phone number :NA

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #335889264

TICKET ID: 1152080393

FEB 13

  1. Inquiry - need update regarding the ticket 5136593336

  2. Symptom Description - the ticket was created because this is what escalated to the back end

  3. Provide error code if present: no error code

  4. Troubleshooting provided: customer call regarding the ticket she escalated before last October she try escalated it many times but she does not receive any callback inform customer that the previous ticket is created last feb 11 the turn around time is within 24-48 hrs wants to speak to someone on the back office team or manager or supervisor because the escalated was so many times its start from october

  5. Outcome: advise customer that she will receive a callback within the day

  6. Resources used ( paste links used): 5136593336

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Mehul Gandhi Model Number: Serial Number: Place of Purchase: Phone number : 6476298160

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336060698

TICKET ID : 2329863364

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  1. Inquiry - regarding stove

  2. Symptom Description - regarding the stove he supposed to give me the callback i need technician one of the button is not working i try to turn it on but it clicks and the burner it doesn't work she sure the problem is on the button not on the burner

  3. Provide error code if present: no error code

  4. Troubleshooting provided: probe question to the customer regarding what happened she does not receive the callback customer call regarding for a promised callback

  5. Outcome: want to inform the customer regarding the BOS but the customer disconnect the call

  6. Resources used ( paste links used): 2329862845

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Sandra Pinilla Model Number: NE63A6751SS/AC Serial Number: Place of Purchase: Phone number : 2896823534

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336075716

TICKET ID: 2329865939

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  1. Inquiry - regarding tv want to change my internet provider
  2. Symptom Description - customer calling regarding the tv he want to change the internet provider of his tv
  3. Provide error code if present: no error code
  4. Troubleshooting provided: inform customer i will transfer him to right department
  5. Outcome: transfer to HE
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Carl Williams Model Number: 7055700039 Serial Number: Place of Purchase: Phone number :7055700039

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336082918

TICKET ID :1152084461

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  1. Inquiry - fridge issue voltage
  2. Symptom Description - having issue with voltage he has 66 Voltage
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Check the main power supply

Verify if the voltage is below 160V. If the voltage is extremely low (e.g., 66V), the "L0" display may activate as a protection mode to prevent outdoor compressor malfunction.- he doesn't have 240 V he don' t know if its blue or purple or blue and black I think the board is gone. Monitor the "L0" display If the "L0" display appears intermittently, especially during peak seasons, it is not a product defect. Wait for the main power voltage to return to normal (over 160V) for the outdoor compressor to restart automatically. Perform a self-check using "Smart Install" mode

Ensure "Smart Install" completes without errors (displays numbers 1-99). If successful, the issue is likely due to temporarily low voltage. - customer said she will dig in and check that.

  1. Outcome: closed troubleshooting provided was good
  2. Resources used ( paste links used): Agent Copilot
  3. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N YES

8.) Additional comments or customer response : Name : Adam Coombs Model Number: RT18M6213SR/AA Serial Number: Place of Purchase: Phone number :7096971695

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336088084

TICKET ID 2329868284 =============================================\

  1. Inquiry - regarding tv
  2. Symptom Description - she turned on but it doesn't work
  3. Provide error code if present: no error code
  4. Troubleshooting provided: inform customer that i will connect her to right department
  5. Outcome: transfer to HE
  6. Resources used ( paste links used):na
  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : Isabela Manrique Model Number: Serial Number: Place of Purchase: Phone number : 9056382618

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336098738

TICKET ID 1152085013

========================================== 2329870154

  1. Inquiry -dishwasher is not draining

  2. Symptom Description - dishwasher is not draining is having an error message but the error is not showing right now the error dissappear none of the runs draining system

  3. Provide error code if present: not showing up

  4. Troubleshooting provided: If you use a garbage disposal, ensure it is clear of food waste and not clogged. - no nothing changed see use regular drain he already did the part If your dishwasher is connected directly to the drain, look down the drain to check for any visible blockages.- there is no visible blockages. If the dishwasher or garbage disposal was recently installed, make sure the disposal cap has been removed, as this can cause a blockage.- don't have a garbage disposal Check if the dishwasher is sitting on its own drain hose, which could be pinching it shut. This is a frequent issue immediately after installation. = Already check the vents the drain hose is underneath he seprated and cleaned out the dishwasher on high temperature oto see uplugged that does not work

  5. Outcome: provided all the troubleshooting steps but its not working || advise to contact the Costco for the extended warranty claims and customer understood

  6. Resources used ( paste links used): https://asksamsung.com/content/TSG10004498-en Samsung dishwasher is not draining

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N YES VS-Y/N N customer said thats not make any sense to do because there is no showing error

8.) Additional comments or customer response : Name : Chadwick Anderson Model Number:DW80CG5450SR Serial Number: 0LE0GDAWA01597K Overall judgment: No items requiring inspection based on diagnosis symptoms Place of Purchase: Phone number : 5147466832

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: #336100419

TICKET ID : 2329872337

  1. Inquiry - Samsung fridge
  2. Symptom Description - ice machine is not dispensing any kind of water were always up to date on the filter
  3. Provide error code if present: NO ERROR CODE
  4. Troubleshooting provided: If the dispenser was working before, check if the fridge was moved recently. The water tube might be kinked or crushed by the refrigerator’s wheels. - THEY CANNOT MOVED THE fridge Pull the unit out and test the water dispenser again- customer cannot pull the unit out because its fix
  5. Outcome: ISLO // advise customer that kindly contact the service centre i provided for any service assistance
  6. Resources used ( paste links used): CO-PILOT
  7. Remote Management or Visual Support Used?(2k ticket here : 2K RM- Y/N VS-Y/N = YES

8.) Additional comments or customer response : Name :Anita Cuevas Model Number:RF25HMEDBSG/AA Serial Number: 0AB54BBM501333N Place of Purchase: Phone number : 5198412748

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336122399

TICKET ID 2329875583

out of warranty

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  1. Inquiry - robot vacuum couldn't drain water

  2. Symptom Description - couldn't drain water from the plate

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Check if the water tank is properly installed and aligned. - yes already do with the previous agent Ensure the water outlet valve is not blocked or damaged. Verify the water tank sensor is functioning correctly. yes PREVIOUS AGENT ALREADY PERFPORM TROUBLESHOOTING

  5. Outcome: PROVDE ISLO // provide nearest service centre to the customer

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000067423-en-ca The Samsung Smart Robot Vacuum App fails to get started

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N N

8.) Additional comments or customer response : Name : Mike Yazdi Model Number:VR7MD97714G/AA Serial Number: OB6U8NDXA00039V Place of Purchase: Phone number : 2362348448

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:#336132467

TICKET ID 2329878064

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  1. Inquiry - calling regarding SAMSUNG PHONE
  2. Symptom Description - calling regarding s25 CELLPHONE
  3. Provide error code if present: no error code
  4. Troubleshooting provided: inform customer that i will connect her to fright department
  5. Outcome: transfer to IM
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : KAMAL BRAR Model Number: Serial Number: Place of Purchase: Phone number :9058670143

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336141602

TICKET ID 1152086539

  1. Inquiry - induction range one burner doesn't work
  2. Symptom Description - the induction range one burner stop working
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Place a magnet on the base of the cookware. If the magnet does not stick, the cookware is incompatible with induction. - they using the compatible cookware Verify the pan size matches the burner zone. Center the pan on the burner for proper detection. Check if the cookware has an uneven base, which may prevent proper heating.= no its fine Turn OFF/ON the circuit breaker 3 times to reset the main board. - its still didn't work Reset the Induction Range

Turn OFF/ON the circuit breaker 3 times to reset the main board. - customer said its already work

  1. Outcome: troubleshooting worked

  2. Resources used ( paste links used): One Burner Does Not Work https://asksamsung.com/content/C33000068014-en-ca

  3. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N - No customer does not receive any link thru the phone he provided

8.) Additional comments or customer response : Name :Pat Maclou Model Number: NE58H9970WS/AC Serial Number:0BSG7DCh400301F Place of Purchase: Phone number : 6048452607

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336145392

TICKET ID 2329880748

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  1. Inquiry - robot vacuum couldn't drain water

  2. Symptom Description - couldn't drain water from the plate

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Check if the water tank is properly installed and aligned. - yes already do with the previous agent Ensure the water outlet valve is not blocked or damaged. Verify the water tank sensor is functioning correctly. yes  PREVIOUS AGENT ALREADY PERFPORM TROUBLESHOOTING

  5. Outcome: PROVDE ISLO // provide nearest service centre to the customer

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000067423-en-ca The Samsung Smart Robot Vacuum App fails to get started

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N N

8.) Additional comments or customer response : Name : Mike Yazdi Model Number:VR7MD97714G/AA Serial Number: OB6U8NDXA00039V Place of Purchase: Phone number : 2362348448

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case:#336132467

TICKET ID 2329878064

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  1. Inquiry - calling regarding SAMSUNG PHONE
  2. Symptom Description - calling regarding s25 CELLPHONE
  3. Provide error code if present: no error code
  4. Troubleshooting provided: inform customer that i will connect her to fright department
  5. Outcome: transfer to IM
  6. Resources used ( paste links used):
  7. Remote Management or Visual Support Used?(2k ticket here : 1k ticket RM- Y/N VS-Y/N

8.) Additional comments or customer response : Name : KAMAL BRAR Model Number: Serial Number: Place of Purchase: Phone number :9058670143

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336141602

TICKET ID 1152086539

  1. Inquiry - induction range one burner doesn't work
  2. Symptom Description - the induction range one burner stop working
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Place a magnet on the base of the cookware. If the magnet does not stick, the cookware is incompatible with induction. - they using the compatible cookware Verify the pan size matches the burner zone. Center the pan on the burner for proper detection. Check if the cookware has an uneven base, which may prevent proper heating.= no its fine Turn OFF/ON the circuit breaker 3 times to reset the main board. - its still didn't work Reset the Induction Range

Turn OFF/ON the circuit breaker 3 times to reset the main board. - customer said its already work  

  1. Outcome: troubleshooting worked

  2. Resources used ( paste links used): One Burner Does Not Work https://asksamsung.com/content/C33000068014-en-ca

  3. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N - No customer does not receive any link thru the phone he provided

8.) Additional comments or customer response : Name :Pat Maclou Model Number: NE58H9970WS/AC Serial Number:0BSG7DCh400301F Place of Purchase: Phone number : 6048452607

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336145392

TICKET ID 2329880748

 out of warranty

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  1. Inquiry - range lock wont come off induction lock
  2. Symptom Description - range lock wont come off induction lock she hear rattling sound she turn as it pressed oven is open but on the top of the range the induction controls is lock. The light
  3. Provide error code if present: SE
  4. Troubleshooting provided: Check Control Panel Lock

Look for a lock icon on the display. Press and hold the Lock button for 3 seconds to deactivate it. Inspect Control Panel = customer said she already hold the lock for 3 second

Ensure the control panel is clean and dry. Wipe it with a soft, dry cloth to remove any moisture or debris. - she making sure that the control panel is clean

Turn the circuit breaker OFF for 1 hour to reset the main board. = she check the circuit

CUSTOMER DIDNT PROVIDE SERIAL AND MODEL NUMBER Provide survey spiel but customer didn't response and customer disconnect the call 5. Outcome: troubleshooting works 6. Resources used ( paste links used): https://asksamsung.com/content/C33000071760-en-ca 7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N N VS-Y/N = N

8.) Additional comments or customer response : Name : Geri Tramutola Model Number: Serial Number: Place of Purchase: appliance clearance center Phone number :7788404374

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: #336587960

TICKET ID 2329915450

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  1. Inquiry - bespoke refrigerator water dispenser issue

  2. Symptom Description - the water dispenser if the filter is out the there is a lower leaked but if you filter in there's almost nothing they're just a few drop

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Ensure the water filter is installed correctly. Turn off the water supply before installing the filter. Can only install it one way as per customer Replace the water filter - yes they replace Reset the filter indicator sensor after installation. they already set it Confirm the water line is properly connected.- they checked that this morning its connected Ensure the water supply stop cock is open.- they open the water Check if the dispenser lock is activated. - CREATE ISLO

  5. Outcome: all troubleshooting was failed / provide ISLO

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000070286-en-ca

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N YES VS-Y/N YES

8.) Additional comments or customer response : PROVIDE OTHER NUMBER for VS 7805011146 Name : Jaco Mynhardt Model Number: RF29BB89008MAC Serial Number:1HMK43ATB00014E Place of Purchase: Phone number : 7808278419

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: 336596524

TICKET ID: 2329916038

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