5806995

DISPUTE ID 5806995. Reg. E. CH disputing 1 Debit UT amounting $200.00 with Roslyn Limousine. No claim cancellation. No Merchant Credit found as of this time. As per Penny, Card NOT in possession at the time of transaction. PIN memorized. Disputed card ending 0619 is closed. Case decision: Chargeback initiated. VROL Case #: 2298282354 OVERALL INVESTIGATION: Low ending balance after the authorization of the disputed transaction. No fraud alerts. However, No manual funding event prior to the authorization of the disputed transaction. Presence of deny/ response code 54 was captured with the disputed merchant on the disputed card within the UT timeline as per Galileo and RTA. RTA: AVS RESULT B VISA: AVS Result: Address verification is not applicable PII change of email was captured within the UT timeline. No freezing, unfreezing of the disputed card. DISPUTED merchant is abnormal to the CH. MCO initiated, a representative refused to cooperate to validate the CH information by telling the analyst to wait on the line for an hour since he is busy. There is no enough evidence to deny the claim. Proceed to Chargeback. ZD Ticket Number 59477938. CASE ONGOING.

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