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Hello from Amazon Selling Partner Support,

We've reviewed your shipment and have found that it is not in Canceled, Deleted, or Closed status. Delete or Cancel your shipment to continue with the investigation.

Follow the steps below to Cancel a shipment:

1. Amazon Partnered Small Parcel Delivery:
   To cancel your small parcel send to Amazon shipment, click "Void shipments and charges" at the bottom of the workflow. Voiding will cancel all shipments you created and move them to Canceled status in your Shipping Queue. You can cancel a shipment within 24 hours after approving the fees.

2. Amazon Partnered Less than Truckload: To cancel your less than truckload send to Amazon shipment, click "Void shipments and charges" at the bottom of the workflow. Voiding will cancel all shipments you created and move them into Canceled status in your Shipping Queue. You can cancel a shipment within one hour after approving the fees.

3. If more than 24 hours have passed since shipment creation:
   After 24 hours have passed, the "Void shipments and charges" option will not be available. You can click "Delete/Cancel shipment" at the bottom of the page to cancel the shipment.

4. Cancel individual shipments in Send to Amazon:
   It is not possible to cancel individual shipments in Send to Amazon. You can only cancel the entire send to Amazon workflow and this will cancel all shipments.