Offline Notepad
View raw
I know that my deepest apology won't take away the frustration for reaching us multiple times but of course I'll make your time worth it.
I can see in here that you've been with T-Mobile for more than 2 years. More of a reason we will not give it a single thought to help you in all ways.
I've already communicated with our support team handling the ticket created for you.
Also, sent a prioritization with stronger ticket created for you as we in T-Mobile is committed to provide excellent help.
In that regard, we want to make sure we can help you effectively and efficiently in exhausting all we can to let you feel how dedicated we are and committed in ensuring that our loyal customers felt the care of T-Mobile as a whole.
To further clarify, I have reviewed the ticket created for you and it is being work on by our advance tech together with our engineering team and will get back to you with the permanent resolution.
Aside from that, I have fully documented the communicated information you have shared as I dig in further to ensure that all details are complete and that it will be fully able to take care the reason in calling and messaging us.
Also, a follow-up call back or if you prefer I may re-open a conversation here in Messaging for you in making sure that all updates and permanent resolution be communicated to you.
We are part of T-Mobile, and your previous experience is also our responsibility. I want to make sure that I can make amends by providing you an excellent service.
And I hope that whenever you think about T-Mobile, you will always think about your conversation with us.
In as much as I would love to further provide more information, we will need the updates directly on findings of our engineering team together with our advance tech.
No worries, I will personally be monitoring this matter to you and be the one to contact you the soonest I get the full updates for you.
You will also receive a text message of my commitment to you as I would want you to know that someone cares for you in T-Mobile.
As T-Mobile commitment is to ensure we can take care everything is regain a great relationship with T-Mobile.