JUNE 17, 2026 M&T *********HYBRID MESSAGING********* >>CID: bf8dc427-d1ed-4e6e-a571-e75b94ffda1a >>Identity of the chatter:AH >>NAME OF THE CHATTER: Olivia >>OLD ACC #: 48617507 >>DPA STATUS: PASSED >>DPA TIME STAMP: 17-06-26 10:14:08 >>QUERY: Customer want to transfer services >>RESOLUTION: process house move to the new address >>DISCO DATE: 19/07/2026 >>INSTALLATION: 20/07/2026 >>NEW ADDRESS: 52 B CAVERSHAM ROAD LONDON NW5 2DS >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A >>WO: 15660483 >>BE: OLD ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 25.00 23/06/26 13/07/26 2 14.17- 21/07/26 13/08/26 NEW ADDRESS BE: pt Bill Bill Billing Due Amount Run Date Date 1 58.33 24/07/26 13/08/26 2 25.00 22/08/26 11/09/26 >>SUMMARY: MOVE JUNE 17, 2026 bf8dc427-d1ed-4e6e-a571-e75b94ffda1a Olivia WO: 15660483 L 4 L JUNE 18, 2026 M&T *********HYBRID MESSAGING********* >>CID: 5a9297d1-2d68-4a21-8fee-5be1fe61ed39 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MS AGNES SZABO >>OLD ACC #: 138706901 >>DPA STATUS: PASSED >>DPA TIME STAMP: 18-06-26 09:59:23 >>QUERY: Customer want to transfer the service >>RESOLUTION: process house move to the new address >>CURRENT ADDRESS: 17, WOODHOUSE MEWS, WOODHOUSE LANE, NEWCASTLE UPON TYNE, SWALWELL NE16 3AH >>NEW ADDRESS: 20 WOODHOUSE MEWS WOODHOUSE LANE SWALWELL NEWCASTLE UPON TYNE NE16 3AH >>NEW ACCOUNT #: 1387149-02 >>INSTALL DATE: 20/07/2026 >>DISCO DATE: 19/07/2026 >>CONTRACT: Contract continuation >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A >>WO: 62238058 >>BE: OLD ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 43.36 27/06/26 20/07/26 2 45.83- 22/07/26 19/08/26 NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 106.72 28/07/26 17/08/26 2 43.36 27/08/26 16/09/26 >>SUMMARY: JUNE 18, 2026 MOVE 5a9297d1-2d68-4a21-8fee-5be1fe61ed39 MS AGNES SZABO WO: 62238058 L 4 L M&T *********HYBRID MESSAGING********* >>CID: 122f70ee-555e-48d6-a974-e4180c897ba0 >>Identity of the chatter: AH >>NAME OF THE CHATTER: MR JAMIE PHILLIPS >>OLD ACC #: 701793105 >>DPA STATUS: PASSED >>DPA TIME STAMP: 18-06-26 10:17:28 >>QUERY: Customer want to transfer the service >>RESOLUTION: process house move to the new address >>CURRENT ADDRESS: 677 FILTON AVENUE, BRISTOL, FILTON BS34 7LA >>DISCO DATE: 30/06/2026 >>INSTALLATION: 1/07/2026 >>CONTRACT: Contract continuation >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CONTRACT: Contract continuation >>CJM:N\A >>WO: 70172638 >>BE: OLD DDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 13.19- 2/07/26 22/07/26 NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 202.02 16/07/26 5/08/26 2 81.50 14/08/26 3/09/26 >>SUMMARY: JUNE 18, 2026 MOVE 122f70ee-555e-48d6-a974-e4180c897ba0 MR JAMIE PHILLIPS WO: 70172638 L 4 L *********HYBRID MESSAGING********* >>CID: bb38f813-1343-4599-864b-969091960e86 >>Identity of the chatter:AH >>NAME OF THE CHATTER: srikanth vadluri >>OLD ACC #: 906489701 >>DPA STATUS: PASSED >>DPA TIME STAMP: 19-06-26 16:55:33 >>QUERY: Customer want to transfer the service >>RESOLUTION: Processed house move >>CURRENT ADDRESS: 4 THE SPINNEY, BASINGSTOKE RG24 9GJ >>NEW ADDRESS: 22 ROMSEY CLOSE SLOUGH SL3 8PE >>NEW ACCOUNT #: 2064914-04 >>INSTALL DATE: 1/08/2026 >>DISCO DATE: 31/07/2026 >>CONTRACT: Contract continuation >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A >>WO: 25921660 >>BE: OLD ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 15.51 8/07/26 24/07/26 2 4.58- 5/08/26 24/08/26 NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 128.00 13/08/26 2/09/26 2 54.00 15/09/26 5/10/26 >>SUMMARY: 07809655428 19/06/2026 bb38f813-1343-4599-864b-969091960e86 srikanth vadluri WO 25921660 L 4 L JULY 2, 2026 DUPLICATE *********HYBRID MESSAGING********* >>CID:5e9f189b-fe26-4be9-bd82-ee3334b1a047 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MISS CHLOE WIDDOWSON >>OLD ACC #: 7659044-01 >>DPA STATUS: PASSED >>DPA TIME STAMP: 02-07-26 12:50:22 >>QUERY: Customer want to transfer the service on the address that already have an active services || want to duplicate >>RESOLUTION: DUPLICATE ACCOUNT >>CURRENT ADDRESS: 36 MOSS LANE WEST MANCHESTER M15 5PD >>NEW ADDRESS: 1 LYNN WALK REIGATE RH2 7NZ >>NEW ACCOUNT #: 4582936-02 >>INSTALL DATE: ASAP >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A >>SUMMARY: JUNE, 19 2026 M&T *********HYBRID MESSAGING********* >>CID: 752e25dd-b474-4fd7-8a08-bc6fff0395d1 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MR BEN HIGTON >>OLD ACC #: 922146301 >>DPA STATUS: PASSED >>DPA TIME STAMP: 19-06-26 09:41:38 >>QUERY: Customer want to transfer the service >>RESOLUTION: process house move to the new address >>CURRENT ADDRESS: 35 FROST ROAD, WARWICK, WELLESBOURNEB CV35 9UF >>NEW ADDRESS: 62 SOUTH GREEN DRIVE STRATFORD-UPON-AVON CV37 9HP >>NEW ACCOUNT #: 7158085-03 >>INSTALL DATE: 8/07/2026 >>DISCO DATE: 7/07/2026 >>CONTRACT: Contract continuation >>CONTACT NUMBER UPDATE STATUS: Verified/NO >>EMAIL ADDRESS STATUS: Verified/NO >>CJM:N\A >>WO: 37700785 >>BE: OLD ADDRESS BE: Bill Bill Billing Due Merged Amount Run Date Date Amount 1 32.39 24/06/26 10/07/26 2 12.95- 8/07/26 10/07/26 19.44 NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 62.11 22/08/26 11/09/26 2 30.08 23/09/26 13/10/26 >>SUMMARY: AI summary couldn't be generated for this contact. This may be due to a temporary issue. If the issue persists, please contact support. DISCO *********HYBRID MESSAGING********* >>CID: 5e3ceca2-ebce-4f68-9507-60411a2814b6 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MRS SHUKRIA BEGUM >>OLD ACC #: 63896110 >>DPA STATUS: PASSED >>DPA TIME STAMP: 19-06-26 10:32:41 >>QUERY: Customer want to cancel >>RESOLUTION: process DI as per cx requested. >>DISCO DATE: 21/06/2026 >>DISCO REASON: MM >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A >>WO: 18907869 >>BE: Bill Bill Billing Due Amount Run Date Date 1 276.27 23/06/26 13/07/26 >>SUMMARY: RETENTIONS CID: e78b6b97-123c-4dc9-a877-13bc3904d887 Account number: 816054907 Identity of the chatter: AH Name of the chatter: MR SHAUN HENTON DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 11:25:04 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: Offer For a total of £137 per month on a 24‑month contract, you'd receive 516 Mbps broadband. Mega TV 1200+ channels. (Sports and Cinema Bundle) Along Netflix standard with ads and Anytime Chatter. This package is well suited to your current usage|| Customer went idle|| NFAT BE: N/A MOVERS CID: 5964da15-9cdb-4108-becc-e586087ad486 Account number: 103587101 Identity of the chatter: AH Name of the chatter: MS LIZA TAYLOR DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 12:17:25 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Looking to cancel due to relocating RESOLUTION: Already have an existing work order for cancellation||DISCUSS ALL THE INFORMATION TO THE CUSTOMER ||NFAT BE: N/A RETENTIONS CID: 8c2728de-5e59-42f8-944c-b7ebda01a4e6 Account number: 403007105 Identity of the chatter: AH Name of the chatter: LUKE DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 12:48:07 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 62923268 QUERY : Looking to reduce the cost of services RESOLUTION: Offer Broadband 1 GIG with 1130 Mbps for just £39 and o2 sim unlimited for £10 per month has a total of £49||ACCEPTED BE: Bill Bill Billing Due Amount Run Date Date 1 70.52- 16/07/26 10/08/26 2 39.00 14/08/26 8/09/26 Order 7176479215801678434 successfully submitted ✓ Volt Sim Only Plan Handset 24 month 8 Airtime Plan #576102984 | 250GB Classic, Unlimited UK Minutes, Unlimited UK Texts: Regular Phone Number: 07594468523 is assigned successfully RETENTIONS CID: b304f978-084b-4f73-a930-2f49d3e5d501 Account number: 916875602 Identity of the chatter: AH Name of the chatter: MISS EMMA DRYDEN DPA STATUS: PASSED DPA TIME STAMP: failed Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: CUSTOMER INTRO IDLE||NFAT BE: N/A MOVERS *********HYBRID MESSAGING********* CID: 17f88b94-575d-4b55-bb9c-ada3340d729a Account number: 879347503 Identity of the chatter: AH Name of the chatter: MR MATTHEW ELLWOOD DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 16:13:38 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: already have booked an open work order||Discussed to customer ||NFAT BE: N/A RETENTIONS CID: a6c4bafd-90cc-4899-9bd3-a29c207afc4b Account number: 729351001 Identity of the chatter: TP Name of the chatter: Ben Keeping DPA STATUS: PASSED DPA TIME STAMP: failed Contact number update status: Verified/No Email address status: Verified/No CJM :N/A WO: N/A QUERY : Looking to Cancel due to Bereavement RESOLUTION: Account holder death procedures, provided a link to the bereavement dis connection form, and shared contact information for a dedicated bereavement Team||NFAT BE: N/A RETENTIONS CID: bb38f813-1343-4599-864b-969091960e86 Account number: 906489701 Identity of the chatter: AH Name of the chatter: MR SRIKANTH VADLURI DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 16:55:33 Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : Looking to reduce the cost of services RESOLUTION: BE: N/A OB RETAIN MESSAGING CID: aa68c85c-561a-4ae5-b6a0-72659af2dc5a Account number: 681834503 Identity of the chatter: AH Name of the chatter: MRS NITA KERAI DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 17:17:59 Contact number update status: Updated Email address status: Verified CJM :N/A WO: 23927373 QUERY : Looking for M125 for £19 RESOLUTION: Processed M125 for £19 per month on anew 24-Months of contract BE: Bill Bill Billing Due Amount Run Date Date 1 16.04 26/06/26 13/07/26 2 19.00 25/07/26 12/08/26 RETENTIONS CID: 0e7820d2-f572-43e9-bafb-fd0abea202a4 Account number: 448629804 Identity of the chatter: AH Name of the chatter: MISS KAROLINA MADEJ DPA STATUS: PASSED DPA TIME STAMP: 19-06-26 17:17:59 Contact number update status: Updated Email address status: Verified CJM :N/A WO: 69915761 QUERY :looking to cancel RESOLUTION: Processed cancellation DISOC REASON: MM DISCO DATE: 20/06/2026 BE: Bill Bill Billing Due Amount Run Date Date 1 2.95- 20/06/26 22/06/26 ======================================================== JULY 29, 2026 Your form details have been processed successfully!04 M&T *********HYBRID MESSAGING********* >>CID: ac58a489-7bb3-4125-9a02-e9c6bd42d330 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MR LEO JONES >>OLD ACC #: 46964503 >>DPA STATUS: PASSED >>DPA TIME STAMP: 29-07-26 14:24:19 >>QUERY: Customer want to transfer the service >>RESOLUTION: Processed house move >>CURRENT ADDRESS: 10 MARLBOROUGH MEWS STUDLEY B80 7SL >>NEW ADDRESS: 33 ROWLAND AVENUE STUDLEY B80 7QE >>NEW ACCOUNT #: 951278-03 >>INSTALL DATE: 5/08/2026 >>DISCO DATE: 4/08/2026 >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A ======================================================== >>WO: 42432573 >>BE: OLD ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 62.13- 5/08/26 13/08/26 NEW ADDRESS BE: Bill Bill Billing Due Amount Run Date Date 1 128.54 19/08/26 8/09/26 2 47.89 18/09/26 8/10/26 ======================================================== CONTRACT END DATE: 31/08/2027 Contract Supression Form Please enter this ref ID message on to the account notes - 'Contract Supression Form' form has been submitted and the Reference Id is 108272_586649 M&T *********HYBRID MESSAGING********* >>CID: 24b7561a-00b0-4020-8403-a1a4519ec195 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MR SIKHUMBUZO DLAMINI >>OLD ACC #: 9021839-02 >>DPA STATUS: PASSED >>DPA TIME STAMP: 29-07-26 16:42:04 >>QUERY: Customer want to transfer the service >>RESOLUTION: Submit sales referral form as the new address have a non pay disc work order >>CURRENT ADDRESS: 16 A KITCHENER ROAD ANSTEY LEICESTER LE7 7EA >>NEW ADDRESS: FIRST FLOOR REAR FLAT 188 EAST PARK ROAD LEICESTER LE5 5FD >>NEW ACCOUNT #: 962000805 >>INSTALL DATE: ASAP >>DISCO DATE: ASAP >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A ======================================================== >>WO: N/A >>BE: N/A ======================================================== M&T *********HYBRID MESSAGING********* >>CID: 2b5964b8-fbd2-49aa-bc7f-404deffcf6a5 >>Identity of the chatter:AH >>NAME OF THE CHATTER: MISS LUCY TALBO >>OLD ACC #: 886823802 >>DPA STATUS: PASSED >>DPA TIME STAMP: 05-08-26 15:09:14 >>QUERY: Customer want to transfer the service >>RESOLUTION: SUBMIT GONE AWAY FORM >>CURRENT ADDRESS: 4 DEERE FURROW, STAFFORD ST16 1WG >>NEW ADDRESS: 21 MONTVILLE DRIVE STAFFORD ST17 9XJ >>NEW ACCOUNT #: 8068813-01 >>INSTALL DATE: 6/8/25 or as soon as possible >>DISCO DATE: ASAP >>CONTRACT: Contract continuation >>CONTACT NUMBER UPDATE STATUS: Verified >>EMAIL ADDRESS STATUS: Verified >>CJM:N\A ======================================================== >>WO: NA >>BE: N/A ======================================================== The customer requested assistance with moving home. The agent verified the new property is serviceable by Virgin Media and identified an existing active service at that address. The agent submitted a form to disconnect the current account on the moving day to facilitate service transfer, with processing typically taking 24–48 hours. The customer will be contacted via text message with updates on the outcome and next steps. 07970449498