INITIAL INVESTIGATION DISPUTE ID: 4696583
 DND: 2020-7-18
 Intake type: Phone 
REG E:
 OLD/NEW: Old 
Disputed Transaction: 1. Cleo, Memphis, TN US $-3.99
						Settled Date: 2022-07-16 21:07:35
						Auth. Date: 2022-07-15 04:13:33

Card ID number: 4232231022524014  
PRN: 169163040655, Chime3

Last 4 disputed card: 4014  
Merchant Credit: no merchant credit 
Claim cancellation: no claim cancellation
Card replaced: Yes
PC Due/Issued : 
Card Status:
 Pin Status: 
Transaction type: Moto 7 Entry Mode 01

denial 
There is a funding event prior to the disputed transaction. CH has previous transactions from the same merchant. With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity. Balance exhausted. With unfreezing of the card observed prior to the authorization of the disputed transaction, indicating that the member is still in control of the card's activity. No PII changes. No fraud alerts. No ATO hallmarks.

PAN 4985031183501473 Moto 7 Entry Mode 01 There is a funding event observed prior to the authorized transaction amounting to $50.00 on 2022-07-15 19:14:02. Balance exhausted after the authorization of the last disputed transaction. With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity.

write off

Dispute ID: 4695651. DND: 2020-7-18. CH is disputing multiple UT from Apple and Chipotle total amounting to $59.46. No merchant credit. No claim cancellation. As per Penny, card is not in possession.* Investigation* There is a multiple funding event prior to the disputed transaction. CH has previous transactions from the same merchant. With unfreezing of the card observed prior the authorization of the disputed transaction, indicating that the member is still in control of the card's activity. Balance exhausted. With unfreezing of the card observed prior to the authorization of the disputed transaction, indicating that the member is still in control of the card's activity. No PII changes. No fraud alerts. No ATO hallmarks. Therefore, no error found. Filed FR VROL #5198188432, 5198188433, 5198188434, 5198188435. Waiting for card closure for card ending 1473. Case ongoing.

ZD ‭#51212358‬ for card closure