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“Once we receive the completed claim forms and documents, we will process and send them to the carrier for adjudication. If any additional information is needed to process the claim, the carrier will reach out to the claimant directly. Please allow 7-14 business days for carrier decisioning once all required information is received.”

INITIATE CLM / cpo or ccb Once the claim forms are completed and returned to us, we will send them to the insurance company for a claim decision. Your claim is not filed until this final step has taken place.

CLM Let me check to see if you have another policy that we can file a claim on. I’d like to gather some information from you to start a claim.

FMSERVICE Once you log in, you can ________. Also, you can see your policy information, and do other things as well.”

DCSD I am going to go ahead and cancel this policy. Did you want to file a claim? Let me check to see if _____ had any other policies. I am also going to suppress any future mailings.

Name:
Concern: Cvrg Id: Solution:

intelogixngascon/ pi ci intelogixngascon/ 3rd prty ci ---------------------------------------------This manual billing fee is associated with and applies to any premium due notices that need to be printed and mailed due to increased costs.

REINSTATE SHIFT F8

Advised to allow 5-7 business days for faxes to be uploaded

“Please be on the lookout for a callback within 1 – 2 business days from the toll-free number 866-567-6996 or a number beginning with area code 615.”

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“Yes, we can. I’ll take care of that now and it will take 30 to 60 days to process. Please disregard any solicitations you receive during that time. You can also be removed from all mailing lists by calling the Direct Marketing Association at 212-768-7277 and you can register your phone number with donotcall.gov.”

PACKAGING PRODUCT “I apologize, but you have reached the service center for insurance. You have a packaging product so you can call our packaging center at 844-300-4219.”

RECUP 400 200 150 200 100 75

HAP 900 450 337.5

Once a claim packet is completed and returned to us, we will file it with the carrier for a claim decision. Your claim is not filed until this final step has taken place.”

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CLAIMS TRANSFER WINDOW PC TIME 7-11 CST, 1-5 CST, PAG MANILA TIME ANG FORMAT 8-12 EST, 2-6 EST - 1307176 - 1:58 PM

CLAIMS 8am est – 12est & 2pm est – 6pm est 8pm to 12am - 2am to 6am manila

FM spanish# 844 225 2974 fm# 800 252 2148

Monday - Friday, 7 A.M. to 8 P.M. Central Time 8am to 9pm eastern time / manila pm to am 1-855-343-8069

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franklin madison group Plan Administrator P.O. Box 689070 Franklin, TN 37068-9070 37067

physical address: Franklin Madison Group 120 Brentwood Commons Way, Suite 700 Brentwood, TN 37027

Franklin Madison Group PO Box 11817 Newark, NJ 07101-8117

Overnight pymnt here: Franklin Madison Group ATTN: Cash Department 120 Brentwood Commons Way, Suite 700 Brentwood, TN 37027

fax# 888 778 4409 help@fmservice.com noreply@franklinmadison.com

FAX CLAIMS: 844 399 9346 clms email: fmclaimsintake@franklin-madison.com claims po box 681749 franklin tn 37068 1749

(844) 225-2981 clms number (xfer) (678) 591-7536

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Monday - Friday, 7 A.M. to 8 P.M. Central Time 8am to 9pm eastern time / manila pm to am 1-855-343-8069

CLAIMS 8am est – 12est & 2pm est – 6pm est 8pm to 12am - 2am to 6am manila

This manual billing fee is associated with and applies to any premium due notices that need to be printed and mailed due to increased costs.

spanish# 844 225 2974 fm# 800 252 2148

fax# 888 778 4409 help@fmservice.com noreply@franklinmadison.com

REINSTATE SHIFT F8

fax CLAIMS: 844 399 9346 clms email: fmclaimsintake@franklin-madison.com

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“Please be on the lookout for a callback within 1 – 2 business days from the toll-free number 866-567-6996 or a number beginning with area code 615.”

(844) 225-2981 clms number (xfer) (678) 591-7536

po box 41500 14500 nashville tn nashville tn 37204 40606

franklin madison group Plan Administrator P.O. Box 689070 Franklin, TN 37068-9070

physical address: Franklin Madison Group 120 Brentwood Commons Way, Suite 700 Brentwood, TN 37027

Franklin Madison Group PO Box 11817 Newark, NJ 07101-8117

Overnight pymnt here: Franklin Madison Group ATTN: Cash Department 120 Brentwood Commons Way, Suite 700 Brentwood, TN 37027

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“Yes, we can. I’ll take care of that now and it will take 30 to 60 days to process. Please disregard any solicitations you receive during that time. You can also be removed from all mailing lists by calling the Direct Marketing Association at 212-768-7277 and you can register your phone number with donotcall.gov.”

PACKAGING PRODUCT “I apologize, but you have reached the service center for insurance. You have a packaging product so you can call our packaging center at 844-300-4219.”

RECUP 400 200 100 200 100 50

HAP

brk 12:30 - 12:45 lunch 2:30 - 3:00 lunch 4:30 - 5:00 brk 6:45 - 7:00 mnl time

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