Billing/AR Case Sub Types

- Billing Changes
- Fees and Rent
- Payment Arrangements
- Convenience Pay
- Incorrect Bill
- Payment Inquiry
- Dunning/Collections
- Invoice Request
- Refunds
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AmeriGas provides credit terms and limits to both residential and commercial customers.

Payment Term & Description of Terms

*APIA - Pay In Advance/ Payable Immediately
*A001 - Due within 1 Day: AutoPay required for this pay term
*A030 - Due within 30 Days: Residential and Commercial Accounts
*A045 - Due within 45 Days: Commercial Accounts with Credit Department Approval Only
*A060 - Due within 60 Days: Commercial Accounts with Credit Department Approval Only
*A090 - Due within 90 Days: Large Commercial and Agricultural Accounts with Credit Department Approval Only
*ABPY - Due on the 30th of each month: Convenience Pay Contract Required
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Dunning Level

AmeriGas has a collection process for when customers do not pay invoices on time. This includes:

- An Automated Dunning System in SAP
- Phone calls to customers from third-party collection agencies
- Imposing delivery restrictions or order blocks on customers via system automation and manual entries
- Sending collection letters to customers via third-party collection agencies
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Dunning Levels - 1,2 and 3

Starting at Dunning level 2, an account with a balance of $36 or more is placed with one of the third-party collection agencies AmeriGas uses.

The third-party collection agencies are:
- Account Recovery Management Solutions (ARM)
- Contract Callers Inc. (CCI)