Hello from Amazon Selling Partner Support,

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As per Amazon’s updated policy, bin checks are only permitted under the following circumstances:

• A customer has reported an issue with their order (e.g., incorrect item, color, or type).
• Inventory is being transferred to a different ASIN or FNSKU.
• Labeling or prep concerns need investigation for a FNSKU enrolled in Amazon’s labeling or prep service.

Please note that Bin Checks cannot be conducted for the following situations:

• Customer damaged inventory
• Defective units
• Un-quarantined stock

We trust that our fulfillment center teams have thoroughly assessed the inventory in question with accuracy and care. 

Given the current policy limitations, we recommend creating a removal order to inspect the items personally. Once you’ve verified their condition, you’re welcome to send them back into fulfillment if appropriate.

If you’ve received any customer complaints associated with this ASIN, kindly provide the relevant order IDs, and we’ll be happy to investigate further and guide you toward a resolution.