August 18, 2023

Name: Abdullah Akel Phone: +16892659576 Email: aakel0606@gmail.com Serial:DeskJet 2700 All-in-One Printer series CN235DZMYT Issue: Account cancellation 5110136029 2 months ago cancelled the account and still been charged

Name: Manuel Kilpatrick Phone:19035179943 Email: mkilpat7.mk@gmail.com Serial: HP Officejet Pro 8620 e-All-in-One Print CN48KDW16J Issue: Cancellation 5110136782 Need put the printer online Not able to connect to the Wifi the printer is old

Name: Frank Savastano Phone: +17724851128 Email: fsava1929@aol.com Serial: Issue:

Name: Phone: Email: Serial: Issue: Customer unable to update her payment online

• Told customer about updating her payment
• Call god DC
• No info

Name: ENRISA REYES Phone: +12026508390 Email: garcia.cards@gmail.com Serial: HP OfficeJet Pro 8020 series TH19H3P1HX ENVY Inspire 7900e All-in-One Printer series TH222HY0TP Issue: Unable to log in on her account || Account Inquiry

5110138491

Name: Linda Murray || MIKE COCHRAN Phone: 13046612929 || 16064730164 Email: lindamurray511@yahoo.com Serial: HP Officejet Pro 8020 series TH0933Q2C2 Issue: Re enrollment 5110140090 the account is set up on different person the card is no longer used

Name: can Johnson Phone: +13237429315 Email: cenaejohnson@yahoo.com Serial: Issue: Update Payment

Customer wants to update her billing

• Checked customer account no printer under her email address
• Informed customer
• Call got disconnected
• Callback the customer
• unable to reach

Name: Thomas Hiegel Phone: +19379683052 Email: tomhiegel9@gmail.com Serial: HP LaserJet MFP M140w VND5F17447 Issue: Update Payment

5110146656

Customer account is suspended

• Help customer update his payment online
• go to Instantink.com
• Customer forgot his password
• Reset customer password
• Customer unable to get the password
• The WIFI connection on his iPad lost
• Customer don't know how to connect the iPad on the WIFI
• Was able to update the payment

Name: Tanmay Mohanty Phone:+19096625178 Email: tanmays24@gmail.com Serial: HP OfficeJet Pro 8020 series TH0CA5Q03B Issue: Print Quality

5110152850

32%Subscription 36%Subscription 35%Subscription 57% Subscription

Name: linda alm Phone: +17053302454 Email: forsolar@live.com Serial: DeskJet 4100 All-in-One Printer series CN235FF25W Issue: Cancellation

Name: Mercedes Madison Phone:+13144506899 Email: mrslondon97@gmail.com Serial: HP OfficeJet 3830 AiO Printer CN0498Q1XV074J Issue: Ink Replenishment 5110157135

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