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LUNCH- 9:30- 10:30
BREAK- 11:45- 12:00
BREAK- 1:45- 2:00
daniela.asur@telusinternational.com 10241720 Asur Daniela Mae
855 973 1040 - DASHER DIRECT SUPPORT 855 431 0459 - CUSTOMER SUPPORT 855 222 8111 - MERCHANT SUPPORT
PROPER HOLD TO CONTACT THE CX AND MX "Is it okay if i put this call on hold to contact the customer/merchant?
MARKETPLACE
- encourage Dx to convince Mx to manually place/ remake the order
FOR NOTES tried to contact the store but unresponsive
tried to contact the customer but unresponsive
tried to contact the previous dx but routed to vm
customer itself picked up the order
tried to callback the dasher but unresponsive, routed to vm.
due to long line
dx left the store already, dasher cant able to ask the store representative to remake the order.
call got disconnected, callback the dx but routed to vm
Theres no option to contact the cx, automatic cancel.
UNABLE TO PROVIDE RESOLUTION LACK OF INFORMATION
"As I have already explained and resolved your issue, we will need to end the call so that other Dashers can have the opportunity to speak with support. Thanks for contacting DoorDash and have a nice day!"
AUTO APPROVED PTO (MANILA TIME)
MARCH 25 APRIL 5 APRIL 12 APRIL 15 APRIL 22
OVER LUNCH 1st- 7 secs- NABAWI
OVERBREAK
9862360874
8083595397
SUPPCALL TO BE TRANSFERRED
571469041
Issue: Cancelled order because other dx picked up the order. Dx insisting to get a fullpayment.
571501187
Issue:
VEHICLE ADD/ UPDATE (ACCOUNT UPDATES)
-DASH TYPE (car, motorcycle, scooter, etc) -MAKE -MODEL -YEAR -COLOR
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