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NOT YET ELIGIBLE
I'm so sorry you didn't receive your package, (cx's name)! There are times when that final scan takes place before the package actually arrives. To keep things as convenient as possible for you, let's allow two business days. With today being (insert the day) , if you still haven't received it by (insert day and date) ; please reach back to us and we'll be able to take further action for this order for you. I will leave a note for your convenience as well!
CX WANTS A REPLACEMENT FOR ITEMS 10+ ABOVE
Due to the number of items, I am only able to issue a refund. If you would like we can replace the order by placing a new one and I can send a secure link for the card information. I will be happy to remove the shipping charge and do price adjustment as well!
ESHOPWORLD
(Customer's name), I’m so sorry that your order didn’t arrive. I can fix this immediately. I can process a refund for the full amount of your order, (insert amount in customer's currency). You’ll receive an email confirmation for this refund within 1 hour and the funds will be back to your account within 3-5 business days. The confirmation number for the refund is XX. If you wish to place a new order, we are happy to honor a free shipping refund on it for you.