CANCEL ORDER

All for you, Upon checking Cristian the order is now ready to be shipped and when it was already under the status of ready to be shipped the order can no longer be cancelled.

Yet, You can definitely decline the order once UPS delivered it on your doorstep for them to be able to return the package on our warehouse and once returned you will received any refund for the upfront payment, Will that work?

The device is, you are correct not yet available on our end that is why retail store order it online instead and as of the moment the device is already in stock on our warehouse that is why it is tag as ready to be shipped.

Just a heads up that shipping is changing based on the availability of the device especially when it was a pre-ordered or back ordered device.

We totally respect your decision XXX, Rest assured that we are only verbalizing what we are seeing on our end that the order status is showing ready to be shipped that is why option of canceling order is no longer appearing. I hope that this won't affect your perception with T-Mobile as a whole, we're really hoping that this circumstances that we're on won't change the fact that T-Mobile is doing everything to make your experience great.