Notes 2 · Offline Notepad

Thank you for reaching us about this today. You can certainly have this processed, normally I am able to do this for you in my end. Just a heads up that our system tools for order creation had recently been updated and still ongoing as a result some orders are no longer available in our end. I understand that you would like to request for _____ today.

Thank you for waiting _____, upon checking, the address is yet to be added to our Service Area Master File. Once it s already added, we will be able to completely process the transfer of service for you. Don t worry because I have initiated the request to add the new address to our masterfile and please keep your lines open within 24-48 hours for an update. Just in case you did not receive a notification through call/text, please do not hesitate to reach our phone support at 1-800-921-8101 and a service representative will be more than happy to assist you. Kindly keep this ticket number for your reference _______. We will be using the contact information on file (mobile number, email address). Is that okay?

Great news - you qualify for our Basic Internet service for $37.99 with no hidden fees and no data caps. You should be able to use this service for email and limited internet surfing. This service does not support streaming, gaming, or multiple users. Does this support the activities you use internet for?

and you don't have to repeat your concern because everything we had today is already documented on your account. You can just provide this case ID to them for your reference. CASE ID: I-270023930.

-- copper to fiber.--- KID: FONE-25-10442 KID: FONE-25-10441

Ibex messenger: https://ibexmail.ibex.co/ DPI- http://endeavor.corp.pv./legasuite764/crm.html https://inspire.ibexglobal.com/

03/01/21 For ELL Call back || Agent Name: Lara Danica Ferniz / Corp ID : v_ldf001 / Supervisor Name : Romeo Pocot Jr. / Caller Name: TODD KRAUS / BTN: 442-175-1265 / Chat ID: 386565657939574896 / CBR & Alternative #: 8185353920 / Detailed Steps Taken: Tried to disconnect service with SME approval but encounter Fatal error in change order tool . Was supposed to ask sup to cancel service but I was not able to disclosed about the broadband processing fee || cx was in a hurry and chat got disconnected / Why is ELL needed: to inform cx about the broadband processing fee and cancel the service/ City and State: LOS ANGELES CA / Specific Time and Date for callback : anytime || Customer advised of 24-72 hours: no. || chat id: 386565657939574896

cancel service: CHAT ID: 386567633504509633 || BTN: 813-571-2205 || order number. 074240451

I can certainly help you with a TV entertainment solution. We partner with DISH who's been ranked #1 for three years in a row for customer satisfaction their customer service is amazing and so are their TV entertainment offers… Let me get you over to their expert so you can learn more!

RETENTION HOURS: 7:00AM EST - 7:00PM EST Monday through Friday - 8:00AM EST - 6:00PM EST Saturday (Beginning May 26, 2020)

system downtime :

We do not want to inconvenience you with having to call us back. Is there a number we can contact you to ensure we have taken care of this situation to your satisfaction?

I can set a personal follow up to call you back another time, what day and time is best for you?

Chatted with: Sandee 386651086407893126 -- Verified using: Passcode | Cx concern: "all my equipment is returned I have to talked to person when I closed the account and he said everything was taken care of. All equipment was sent back in two boxes two dvrs seperate boxes and router in one of those boxes. I still have a bill for 107 that I will not pay because I have none of your equipment. I even verified serial numbers before I shipped back." | requested sup to flag the equipment as returned || advised cx that the unreturned equipment fee will be removed on her account || chat disconnected || no changes made on the account. FONE-16-9496

=== FOR FLAGGING || chat id: 386651086407893126 || Name: SANDEE SMITH || Accnt # : 727-856-3207-071012-5 || All equipment was sent back in two boxes two dvrs separate boxes and router in one of those boxes. || UPS tracking number: 1ZRA07569058169782 || 1ZRAO7569058169773 Error Cannot Return on the Duplicated Equipment.

Chatted with: Verified using: | |

Chatted with: Verified using: | | Chatted with: Verified using: | |

Chatted with: Verified using: | |