HOW TO CREATE A  MOTHER TICKET 

Concern: DAMAGED ITEMS

ADD NEW TICKET

Brand: BBW US 
 requester: email of cx or phone 
 Assignee: take it 
 Followers: skip (only click it if we want to receive an update)
 Form: VOC 
 BBW LOB: Digital 
 Contact code: Damaged 
 VOC Comment:  ------- 
 Order number: 0000000 
 Tracking number 
 VPN1: 
  Subject: CALL: DAMAGE ITEMS 
 Internal Notes:
			 (template)
						Concern:
						Web Order No.:
						Line Item:
						Quantity:
						Action Taken:
						Action Promised:
						Reason for using BEBB Code:

Submit ticket: Solved.


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how to create baby ticket

option 1:

ON THE LOWER LEFT: CLICK:
APPLY MACRO: back office task:
Contact code: payment concern
BACK OFFICE TASK: EGC request: and will create a side conversation
click send



brand: BBW US
requester: cx email
assignee: Back office tasks
followers: 
Form: back office task
Tags: 
BBW LOB: digital
Back office task: EGC Request
Web order no:  copy order number
Back office Digital reason: Customer Retention
Amount: $$
Details: place, why are you requesting EGC (copy VOC) 
Cx email: address: 
Skills:

Internal note: copy-paste the details

submit: Open




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Option 2: just follow the same process creating a mother ticket
remember to change FORM: just add BACK OFFICE TICKET