Closing account ACH Opening I'm sorry to hear that you'll be closing your account with Ally. I just want to let you know, we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. We also have various offers that we can check out. If I haven't changed your mind to stay with Ally. I can certainly assist you to close your account. If you don't mind me asking, why do you want to close your account? Thank you for sharing. I understand where you are coming from. For us to proceed, please provide the last 4 digit of the account(s) that needs to be closed? Thanks for confirming. While I carefully check this out for you (), how would you like to get the remaining balance and accrued interest? I saw a verified external account linked to your account. I suggest an external/ACH transfer for faster movement of funds. I just to let you know that if you are going to move your funds, ACH transfer or external transfer is our fastest option to move funds. Just to confirm, do you have any one-time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? Can you please confirm your email address and best contact number in case we need to contact you? Thank you for confirming. DISCLOSURE CLOSE ACCOUNT VIA ACH (Name), per your request, I am initiating a single electronic fund transfer for $1,612.78, plus your accrued interest $2.21, from your Ally Bank Money Market account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/09/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. I appreciate your patience with me (). We are able to complete your account closure request for (account)3614. This is your reference number (). Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your (External account). You will be surely notified when it has been closed. Your statements and tax form will be available for 7 years. Copies can be requested by calling us 24/7 for the next 7 years after the closure of the account. After 7 years, closed accounts are purged and anything that was previously able to be viewed in your profile will not be visible. Thank you for your time and effort (). Is there anything else I can help you with today? Thank you for being the best part of Ally. My name is Louise. Have a great day and stay safe. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY(2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. TEMPLATE Associate Name: Louise John Vicars Associate Site: PH, Manila Daytime Contact Number: CIF: Account # to close: 9234 Customer is requesting closure AT MATURITY - Y/N/NA: n/a Customer is requesting an EARLY closure- Y/N/NA: n/a CUSTOMER HAS BEEN ADVISED OF EARLY CLOSURE PENALTY - Y/N/NA: n/a Maturity Date: n/a Date of transfer (if different from Maturity Date) - Y or N/A: n/a Amount to Transfer (EXACT Account Balance + Accrued Interest): External account verified Y/N: Y External Bank Name: Chase Manhattan bank External Routing Number: FULL External Account #: External Account Type: savings account Reason for Closure: CUSTOMER HAS BEEN ADVISED OF ACCRUED INTEREST- Y/N: Y INTERNAL TRANSFER I'll be glad to help you transfer your funds from your(), to your (). Please verify the last 4 digits of your account where the funds will come from and where it will be transfer? Thank you for confirming(). How about the amount we are going to move? (N), per your request, I am initiating your internal transfer request for ($ amount), from your (ally account last4), to your (ally account last4), to be completed today. Is this correct? This transfer will be completed immediately. Thank you for confirming (). I've submitted your internal transfer request with the amount of ($), from your (), to your. I appreciate your patience with me today (). Is there anything else I can help you with today? Thank you for being the best part of Ally. My name is Louise. Have a great day and stay safe. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY(2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. UPDATE ADDRESS. Opening: Hi, ()! I'll be glad to help update your address while we are here in chat. Thank you for your response. Can you please confirm what's the new address? Thank you for confirming (). Do you have a trust account? Perfect! Would the changes be applied for your home and mailing address? I appreciate your help(). Please allow me 3-5 minutes to update your address, would that be okay? Awesome! While I am updating your account, I just want to let you know that Ally gives customers way to update their profile information through your Ally account and mobile app. In case you need changes for future reference. Thank you for your patience (). I've successfully updated your home and mailing address to (). For security reason , when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. My pleasure. Is there anything else I can help you with today? Thank you for being the best part of Ally. My name is Louise. Have a great day and stay safe. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY(2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today.